What We Love
- All-Inclusive luxury includes 24/7 room service throughout the duration of your stay.
- Find much-needed peace and tranquility at the beachfront cabanas and freshwater pool.
- Delight your senses at one of nine dining options onsite.
Things to Know
- The resort is only 22 minutes away from the airport.
- The resort is open to adults and families with children.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- RestaurantsTreat your taste buds to a flavor sensation as you feast on eclectic cuisines from around the world at our 9 restaurants, 8 a la carte restaurants and 1 buffet included.
Agave | Mexican Cuisine
This restaurant provides the authentic culinary experience of Mexico. Enjoy the fusion of Mesoamerican cooking that combines old-world Spanish recipes with a mix of European cuisine. Regional selections like Oaxaca cheese and Mexican herb oil are feature ingredients of favorite dishes. This restaurant offers gluten-free selections.
Dinner
Dress code: Evening Casual
Armadillo | Tex-Mex Cuisine
Your authentic Tex-Mex experience awaits! Set by the pools of Diamond Club, this open air fusion restaurant provides the perfect setting to enjoy authentic favourites like sizzling fajitas or fresh grilled seafood and delectable hickory smoked meats.
Lunch: For Diamond Club guests only
Dinner
Dress code: Evening Casual
Caribbean Grill | Caribbean Cuisine
This restaurant serves up authentic Caribbean-style dishes just steps from the sand with a panoramic view of the ocean. Menu includes nachos, grilled chicken and refreshing sorbets. It also features a special kids section for family-friendly daytime snacking without having to leave the beach.
Lunch, Dinner
Dress code: Evening Casual
Gourmet Marche | International Buffet
Discover the freshest local ingredients and enjoy a wide selection of local and international flavors served at the stations of this buffet restaurant, also offering fresh fruit juices, a special kids buffet area and healthy options.
Breakfast, Lunch, Dinner
Dress code: Evening Casual
Hunter Steakhouse | Authentic Steakhouse
This unique restaurant offers guests a grand steakhouse experience. Watch chefs in the open kitchen as they perfectly prepare your steak. Also, our onsite sommelier can suggest a pairing from our magnificent Cava Wine Cellar*, a feature of this stylish a la carte restaurant. Cava Wine Cellar Dinner is available for celebrations or private dinners ($).
Dinner
Dress code: Evening Casual
Taj | Indian Cuisine
Taj features modern and refined Indian cuisine with a varied selection of meat, seafood, and vegetarian dishes in an upscale and relaxed setting. From classic items like Butter Chicken and Vegetable Biryani to sophisticated renditions of new Indian dishes, there’s a world of aromatic flavors to satisfy your taste buds.
Dinner
Zen | Japanese Cuisine
Impressive design sets the mood for an authentic teppaenyaki experience. Also, explore the best of Japanese cuisine and fresh sushi at this a la carte dining experience.
Dinner
Dress code: Evening Casual
C/X Culinary Experience ($) | Chef’s Table
Pleasing to both the eye and palette, a vibrant menu is sure to create a memorable adults only (aged 15+) dining experience as your personal chef takes you through seven courses with musical selections to accompany each dish.
Dinner
Dress Code: Evening Elegant
- Various Bars/LoungesOur guests are never too far from refreshments. From the lobby to the beach and the swim-up pool bar to the martini bar, we’ve got a wide selection of specialty cocktails, international and local brand liquors, beers, and house wines.
There are 12 Bars
-SCORE Sports Bar and Lounge
-Lobby Bar
-Martini Mix
-Tides Beach Bar
-Diamond Club™ Lounge
-Diamond Club™ Beach Bar
-Sands Beach Bar
-Nautica Beach Bar
-XS Disco Bar
-Dips Swim-up Bar
-Chill Swim-up Bar
-Encore Swim-Bar
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- Health club
- Laundry/Valet service†
- Pool
- Restaurant†
- Room service†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Water sports†
- Wireless internet connection in public areas
- Please contact hotel at weddingplanner@royaltonresorts.com for assistance and details of services offered.
† Fees may apply
- Children's program
ClubHouse Kids Club - Supervised kids club for ages 4-12 years.
Hangout Teen Club - ages 13-17.
- Extensive health club
- Motorized Water Sports †
- Non-Motorized Water Sports
- PoolThere are 8 pools in this resort.
- Spa †
- Tennis court
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
21596 reviews
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Apr 02, 2025Third time's a charm
This was our third visit (2019, 2024 and 2025) and we really enjoyed our stay. We traveled from March 24-31 and caught the tail end of Spring Break. The resort did not feel full and we got chairs everyday by the splash pool. Food: we enjoyed every meal - my kids loved the steakhouse and have been asking for filet's everyday since we've been home. Jesus at Hunter's was very accomodating to our children who were quite tired. The servers were hustling and the service was always amazing. The buffet had lots to offer and the lines for fresh cooked eggs each morning moved very fast. Room service took a while but the app always quoted correctly so we knew what to expect. Nibbles was great but often ran out of ketchup - they should look into getting a dispenser vs. small packages. Room: we had a 3rd floor room in building 8 - 1 bedroom presidential suite. The room was recently refreshed and it was very nice. The layout of this room is what keeps us coming back - it is very convenient for our family. Service: Ramiro (I think) by the splash pool offered 10/10 service everyday. This was a major improvement over our last stay. Kids club: The girls at the kids club are great. They have patience and are great with the kids. I wish the resort would improve the kids club schedule - we visited planet hollywood in 2023 and their offering was 100x better. Excursions: we booked an excursion through Fernando Lopez (Royalton Excursions) directly in the lobby. He was quick to answer our questions and offered us a great price on Xel-Ha. He offered his WhatsApp which allowed me to ask questions without chewing into our vacation time which was much appreciated. After we booked, my son wasnt feeling great and he was able to switch the day for us with no issues. We had an amazing day at Xel-Ha. Notable improvements: - the app is a huge benefit for this resort. We could make reservations for 2 days in advance with ease and not have to worry about lines. We requested an extra minibar restock each evening and they usually came within 20 minutes. -They are constantly adding new features (ex. a new food truck was being installed by nibbles, pizza by the Royalton pool etc.) - check in: while check in took a bit longer, I appreciated the pager so that we didn't have to stand in line. Others: -While waiting for check in, we got stopped by one of the time share folks. We did not want to attend a presentation and after a firm "your wasting your time, we are not interested" we were left alone for the week. -The smell in the buffet when walking in can be off putting. I hope this is addressed soon. I am excited to see what the 5 month closure later this year will add to the resort. We will likely return in the future!
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Apr 02, 2025Not a Great Resort
Too much BS with having to request anything. Not limited too, but including, check-in and check-out, butler service, dining reservations, cabanas, and other simple things. The food was ok. The drinks were ok. The service was ok at best. I would not recommend.
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Apr 01, 2025
Amazing
Luis is the best waiter I've met. He took care of us. Always on time. Works hard. Impressed. Luis my whole experience at the Martini bar at the Royal. The lemon drops are mucho bueno. Luis makes the whole night incredible and he is the best. Perfect customer service.
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Apr 01, 2025
we got drinks and had a great time!
Rogelin and Julio and Alejandro are very good bartenders. They served very good drinks and did a very good job of serving us. Im very glad that I got to meet both of these people and they do a very good job. They are at martini bar and are great!!!!
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Apr 01, 2025Major disappointment
Not happy with the service. Very expensive; the quality of the food and rooms not in accordance with the advertising. Room service did not make the "night service" in my room. Some members of my family had other issues as well. Some of the restaurants don't have quality food.
- AdvisoryPlease be advised that the local government of Quintana Roo, Mexico, has updated the Environmental Sanitation Tax. Effective immediately, this tax will be charged at $79.20 Mexican pesos per room, per night.
- AdvisoryOperations at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casin will be temporarily paused from August 18 to December 6, 2025, to finalize this complex renovation. This includes refreshing the motor lobby, main lobby, main pool areas, walkways, elevators and suites, as well as elevating the Convention Center, ensuring it remains a premier venue for high-profile events.
- AdvisoryWhile we diligently work to transform this property into spaces that reflect the very best of modern all-inclusive luxury, existing reservations will be protected at other Blue Diamond Resorts in the destination, ensuring minimal disruption for our guests. Although Royalton Splash Riviera Cancun has been prepared to accommodate existing reservations, additional options will also be available depending on the specific characteristics of each booking.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.