What We Love
- Watching the exceptional performers and entertainers at the theater shows.
- The lavish massages and baths are far to heavenly to resist.
- There's a fully equipped gym and health club to keep that beach bod in tip-top shape.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Snorkeling is free at the second largest coral reef in the world.
- Your children can go burn off all their energy at the Kids Club or kids pool.
Resort Details
- Cozumel Buffet
Our endless buffet serves a continental breakfast, full breakfast and dinner. Dinners at Cozumel Buffet showcase Mexican, Italian, Asian, and international specialties.
- El Cedral Smokehouse Restaurant
A fine A la carte restaurant, the steakhouse specializes in fine cuts of grilled or barbecued meat. Formal dress required; although longer shorts are permitted.
- Las 2 Marias Tex-Mex Restaurant
Guests can savor the most authentic Mexican recipes including quesadillas, tacos, burritos, and enchiladas. Formal dress required: Gentlemen are kindly asked to wear long pants.
- Palapa El Cedral
Providing an informal setting, this restaurant prepares a breakfast and lunch buffet with salads, hamburgers, meats, and pastas. If you are feeling that late afternoon hunger, the restaurant also offers a snack bar.
- Various bars/lounges
Several bars are open throughout the day where guests can relax over refreshing drinks and savory snacks at any hour. Soft drinks are available at night as well.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting†
- Baggage hold
- Beachfront
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Baggage hold
- Beachfront
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Elevators Not Available
- Exercise gym
- Free parking
- Gift/News stand†
- Housekeeping - daily
- Laundry/Valet service†
- Liquor store†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Safe deposit box
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
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The resort provides the following wedding packages:
- Star Wedding Package
- Silver Star Wedding Package
- Gold Star Wedding Package
Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsite
STAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.
· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.
· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.
· Record short films, become a journalist, publicist or the stars of an improvised video.
· Discover the inner artist by working with clay.
· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.
· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.
· Learn how to get a hard-boiled egg into a bottle or experiment with colors.
· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:
On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nights
What's New!
Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show
- Direct access to a beach
- Fitness center on-site
- GeneralActivities include:
Aerobics
Yoga
Shooting tournaments
Archery
Basketball
Billiards
Bocce
Gymnastics
Table tennis - Motorized Water Sports †
- Non-Motorized Water Sports
Activities include:
Catamarans
Kayaking
Water aerobics
Water polo
- PoolThere are 3 outdoor pools.
- Sailing †
- Spa †The hotel's top spa performs the best relaxing and energizing treatments including aromatic massages, facials, holistic sessions, and even treatments for the entire family.
- Tennis court
- On-site Entertainment
Live nightly shows in theater/disco
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8360 reviews
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Dec 24, 2024Jungle paradise
This place is absolutely gorgeous. The resort is set in a jungle like setting with tons of wildlife, sea life and lush gardens. Here are a few of our favourite things: Food was amazing. We especially liked the BBQ restaurant and loved that reservations were not required as all a la cartes are based on a first come, first served basis. Drinks were good with lots of variety. Rooms were spotless and just what we needed. They are on the smaller side but perfect for a couple. Beds were super comfortable. Pool area is very small and can get crowded, especially when they receive cruise guests who purchase day passes. Pool was also freezing and on the dirtier side. Pool bar was fantastic and our bartender Daniel made sure we had everything we needed. Pool waitresses were a nice touch. Beach was small with not many loungers but we could always find something. Beach is not really swimmable. It’s extremely rocky and you can only get in about 4 feet deep as the snorkeling/dive boats go by all the time. It’s a beautiful spot to snorkel with starfish and fish right at the hotel. Resort itself is small with only 3 a la cartes, 1 buffet (closed for lunch) one snack bar open for lunch and a snack grill by the beach open for lunch. Food was wonderful at all restaurants. The resort itself is like a little piece of paradise. Everything is so green and lush. The flowers were absolutely beautiful and all the wildlife were so neat to see. Staff were absolutely fantastic. We received wonderful service from everyone and we would like to especially that Ismael at the pool towel hut and Alexis who is a bellhop. Thank you for such wonderful service. The only negative I will mention is as mentioned, pool and pool area are very small and can get extremely crowded. It gets hard to even walk around the pool at times. The music at the pool is just awful. Elevator type music until 11:00am then a mix of 80’s country, 80’s music and some newer pop music. I personally would much rather Spanish upbeat music but that’s just me. If you are a smoker there are only 2 smoking areas. One by the front and one by block 74. Check in was brutal. We waited almost an hour. All in all I would definitely return simply for the beauty of the resort. We absolutely loved Cozumel and hope to return soon.
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Dec 23, 2024
Iberostar Cozumel
This is an amazing resort with the most friendly staff ever, especially Gerry! The resort has a wide selection and variety of good food and great entertainment throughout the day. The bests aspects include both the stunning sceneries and many different wildlife species. I definitely recommend!
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Dec 23, 2024A fallen gem
I have been going to this resort for over 5 years. In that time, I observing this place slowly diminishing from the grand scale that it once was. But first, the kudos to the people who made my trip enjoyable. To my Star Friends, Fabian, Angi, Montserrat, Ismael, Rosa, and Stephanie, you guys have become like family to me. You guys are the best! Thank you for making my vacation most pleasurable. To Brian at the front desk. You are the best! It's always nice to be greeted with a smile and a warm welcome. You were always able to help me with answers to my questions and requests. Thank you so much! You are truly an asset to Iberostar. To my favorite bartenders and servers. Adrian, Francisco, Armando, Reyes, David, Ana, Cindy, Wibert, Hildago. It's amazing that you always remember my favorite cocktails and provide service with a warm greeting and smile. Now, for the unfortunates of my trip. I had an issue with housekeeping. For days, I didn't get any washcloths in my room. Even after contacting the concierge for some, nothing happened. Such a failure on a simple request. The used drink glasses weren't replaced with clean ones, just flipped over to make it seem like they had been replaced. Another possible health issue. I did get a case of food poisoning at lunch from the main buffet. It was raining that day, so lunch was served there. I heard that 4 other people had gotten sick from the same lunch buffet. I've never had that happen before. Thank God, I recovered from it a day later. I accidently left a couple of hand braces in the room when I checked out. Upon arriving home, I contacted the hotel and spoke with Ramone in Public Relations, and I was told he would check and let me know. I sent pictures of what they looked like but have had no response from him or the hotel on the matter. This is a bad follow-up to the issue. I used to receive a small thank you gratuity gift for being a repeat guest, but I guess that's been cut from the loyalty program. Must be an IHG cost issue thing now. I have a trip booked in May returning to Iberostar Cozumel. I hope it's much better than what I just experienced.
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Dec 23, 2024
Needs new management
Is there new management at this hotel? We have been coming here for years and it’s going down hill. The pool is freezing cold. And I mean freezing!! There aren’t many palapas on the beach for shade. The show were way better when it was Star friends. The Star friends anre the best. are awesome! Big shout out for Angie, Fabian,Gerry, monserrant. We loved them! And to victor, Cindy, Wilbert, Guadalalupe, and Elisandra. Hotel needs new management!!
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Dec 20, 2024
Gluten Free Delight!
The grounds are still as beautiful as they were 7 years ago. But the best thing about this stay was the service! I have celiac disease and I was very worried about going to a buffet. I mentioned this when I checked in and they let the chefs know. At every meal, either Michele or Alexia would go through everything with me to let me know what was gluten free and what wasn't. They would also always ask if I would like something different prepared. For me, those 2 made my trip absolutely WONDERFUL! I also had a Mayan massage at the spa and it was the best massage that I've ever had!
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.SPRING BREAK POLICY - The resort is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18 years of age. One parent or chaperone age at least 25 years of age will be required per room for check-in.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or
refund of the remaining nights.
Effective:11/01/2019
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed