Villa Del Palmar Cancun Luxury Beach Resort & Spa - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8334 reviews

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  Overall a great experience

  Angel who works the pool area is absolutely the sweetest guy. We never had to worry about a chair he had us covered with towels and whatever we needed. We had so much fun with arobics everyday. Botlgns and his Rocky music were great. He made it fun. Alejandro has so much energy and always a smile, he obviously knows his stuff. We loved it. Jargo is so nice. We loved them all. All the activity people are wonderful. Edwardo in The Sports bar restaurant went above and beyond to make both meals we had there special. Amazing service there.Also the manager there was great! She was working so hard to accommodate everyone on a busy night. Always a smile. The supervisor of the elite pool was definately not my favorite. We are elite members and have been for about 6 or so years and in a 3 week stay we got to have chairs at the elite poole 2 times. And one of those times he was mad at Kevin for giving us a cabana because he didn't approve it (even though he wasn't there). Kevin is so sweet. After that he checked on us every day no matter where we were to make sure we were comfortable. Eric was our server for some of our stay and was the best pool service we had. Always right there when we needed him and remembered everything we liked. Our concierge Ale was ok, communication on dinner reservations could have been better. But the worst part was being there 3 weeks and her telling us she made arrangements for us to stay in the same room the whole time (we had a lock off room that turned into a 2 bedroom) and we ended up having to move the last week. And we only found that out because I went to get a new key bracelet because mine came off and they told us at the desk. All the refrigerator stuff and groceries we bought. She invited us to an owners happy hour but didn't even tell us where, so our concierge from last year (who was amazing) took us over. I will say I'm very disappointed that they have over sold the elite and we really have no benefit now except the check in and a massage. We can't even get in the elite pool ( which was loaded with the kids jumping and diving in) and it's a small pool anyway. It really should be adult only since there are 2 and really 3 kid pools. Also the chef at Davinos was amazing. Their food is great. We bought lobster on the beach one day and he prepared it for us. We just had to buy 2 bottle if wine. He added shrimp for $2.00 a piece. The salad was amazing. And the pasta he added perfect. A great experience. No coffee and pastry in the lobby in the morning is disappointing. They do have it at Garza. I'm just beginning to feel like "the red headed step child". Absolutely no fault if the employees who are amazing, just the Villa Group being all about the money.

  Feb 21, 2025
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  Beautiful & Relaxing Hotel

  Beautiful hotel, friendly staff, gorgeous room! My husband and I had a great experience in this hotel! Everyone was pleasant, helpful and friendly! Restaurant options were good and food was delicious! If you are looking for a chill, nice and relaxing vacation, this is a great place to stay at :)

  Feb 20, 2025
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  Disappointing Experience – Poor Service & Limited Dining Options

  Disappointing Experience – Poor Service & Limited Dining Options My stay at Villa del Palmar Cancun was frustrating due to poor service, long waits, and limited dining options. When my flight was canceled, I asked the front desk for assistance, but instead of being helpful, they only offered an expensive option with no flexibility or understanding. It felt like they were more focused on making money than actually helping guests. I also booked a new room through Expedia after the front desk promised it would be ready by 1 PM due to my child’s sensitivity to the water. However, after booking, they changed their response and told me I couldn’t check in until much later. This lack of honesty and organization was extremely frustrating. The dining situation was another major issue. The buffet was closed twice a week, and if you didn’t book a restaurant in advance, you were left with no food options. On the days it was open, the buffet wait times were unreasonably long, with at least a 30-minute wait every morning just to get a table. This is not what I expected from a resort that promotes relaxation and convenience. Overall, my experience was disappointing. Lack of customer service, misleading information, long wait times, and poor dining availability made my stay stressful rather than enjoyable. I wouldn’t recommend this resort to those looking for a smooth and accommodating vacation.

  Feb 20, 2025
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  Not worth the $$$$

  I would like to give zero stars, but won’t because of a couple of lovely people. We have stayed in multiple all inclusive and this was without question, the most underwhelming experience we’ve had over the last 15 years. This is absolutely not at 4.5 star resort. Key takeaways: - we arrived in the evening after an 11 hour travel day. We were booked in the wrong room. We had booked a two bedroom suite and one room should have had two beds. Berenice at the front desk was rude and unhelpful. Asked to speak with the manager. Eduardo was also unhelpful and bordering on rude as well(and Berenice was reluctant to get him). Eduardo said he would get us a cot at no charge (which we ultimately had to request because he did not). - not knowing that we speak Spanish, Berenice began speaking about us in Spanish to her colleague. It was rude and gross. Once we pointed out that we understood what was being said, her colleague apologized, Berenice did not. - one of the bedrooms was full of ants. FULL. Drawers. Bathroom. Bed - all of it. This was also following housekeeping being in and cleaning. - if you’re attending this resort, be sure to make dinner reservations weeks in advance. If not, you are going to the buffet which requires a wait of up to 45 minutes even when the tables are half empty. The hostess was rude both nights we were there and she was overwhelmed by the line. Or room service, of course. - breakfast buffet specifically, - be prepared to wait more than 30 minutes. And they are frequently out of food. - pool chairs - completely full by 7am. Was told by the pool concierge to come down by 5am if we wanted “good” seats. Or pay the concierge for the seats. - made the mistake of speaking with the concierge in an effort to book an excursion. This meant they woke us two days in a row to attend the timeshare presentation. Do not stop there unless you are serious about timeshare interest. - in general, all of the hosts were exceedingly slow and wait times were astonishing. - there is nothing to do at night. Truly. Nothing. - positives: Adrian at Legends Bar - a superstar. Daniel at the front desk was a lovely human.

  Feb 19, 2025
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  Friendly Paradise

  We had a wonderful stay at Villa Del Palmar! My wife and my six year old son and myself could not have been happier with our decision to stay here. We did a lot of research and finally decided to make our trip here and so glad we did. The staff could not have been friendlier. We were greeted at every meal and by every employee with friendly smiles. We felt like we were at home. The waiters were joking with my son and calling him king and making him smile. It is also the most beautiful place I’ve ever stayed and our main reason for choosing this resort over the others. Some of the others looked just plain and had lots of concrete white Villa Del Palmar has unique charm, lots of palm trees, and a great flow to its grounds. At night it really lights up nice and looks even more beautiful! The food was very good too. We enjoyed all the restaurants but Davino’s really stood out and some of the better Italian I’ve had. They were all great. The breakfast buffet is amazing and my son loved it. The only thing we didn’t love was the dinner buffet at capricio’s but the steak and Mexican restaurants and even the snack bar were all great. We never went to legends. The drinks weren’t that strong but just ask for an extra shot and you will be good. I didn’t wish they had more margaritas or tequila drinks that were most interesting. The music by the pool and the kids club were good too. My son didn’t want to leave the kids club the one day he went. There were not a ton of activities but we never cared and kind of just wanted more peace and tranquility and that’s what we got. My son never once got bored even though there were not a ton of kids activities and the kids pool didn’t have a bunch of slides or anything outstanding he still had a blast. Our room was beautiful for the price and very spacious. We got the room with the bedroom and the kitchen and was well worth the small extra price. We thought for the beauty of the place, the large room, the friendly staff, and the great food it was well well worth the price. We will definitely be coming back!!

  Feb 18, 2025