What We Love
- Sample tantalizing, gourmet faire from one of eight onsite restaurants.
- Keep unending luxury at your fingertips thanks to 24-hour room service.
- Quaint, hacienda-style suits allow for unmatched ambiance and tranquility.
Things to Know
- The resort is only 20 miles from the airport.
- Maximize your vacation times by checking pick-up times on scheduled transfers.
- This resort is limited to guests aged 18 and older.
- Oceanfront rooms have been recently renovated.
Resort Details
- Daytime Restaurants And Snacks
IN THE MAIN BUILDING
Main buffet restaurant Le Marché
An international cuisine buffet filled with plenty of choices to satisfy your taste buds.
An international cuisine buffet filled with plenty of choices to satisfy your taste buds.Breakfast buffet:
Seating section with air conditioning available
À la carte breakfast available
Lunch buffet (daily themes):
Seating section with air conditioning available
À la carte snacks
BY THE BEACH
Beach restaurant Mar y Tierra - Dress code: Resort Casual
Whether you are beginning your day or checking in for lunch, a tropical setting is waiting for you.À la carte lunch
À la carte breakfast
AT THE GOLDEN POOL
Golden snack bar
Located between buildings6 and 7 and next to the Golden Swim-Up pool, with a variety of delicioussnacks.DAYTIME SNACKS
MAIN BUILDING -
We also have new additions for snacks and the newest addition: our new Coffee shop: Café Sisal - next to Plaza EspañaCatch up with your fellow Valenthusiasts over coffee at this cheerful coffee shop!
MAIN POOL: - Food truck near Heaven and Earth swim-up bar
Next to the main pool, beach tables and chairs available.- Fresh fruit kebab service
With fresh tropical fruit kebabs.
- Marquesitas cart
The Marquesita is similar to a crepe, with salty EDAM (Dutch) cheese and Nutella, condensed milk or caramel.
- Esquites cart
A typical Mexican snack found all over Mexico. The word esquites comes from the Nahuatl native language word ízquitl, which means "toasted corn". It is served hot in small cups and topped with varying combinations of lime juice, chile powder or hot sauce, salt and mayonnaise.
- Gourmet canapés cart
Missed lunch? Not enough appetite for a full meal? Simply grab a few canapés.
- Fresh fruit flavored waters cart
Prepared with fresh tropical fruit, two flavors daily. - Nighttime Restaurants & Snack
Nighttime Restaurants
Italian: L’Olivo
Dress code: Night Elegant
The master chef is proud to show off his abilities, including traditional Italian cooking techniques. Enjoy fine Italian cuisine. Outdoor terrace available.French: L’Alsace
Dress code: Night Elegant
The chef selected a more traditional French cuisine and adapted it with your health in mind while following old time recipes.Mexican: La Hacienda
Dress code: Night Casual-Elegant
Indulge in the best Mexican cuisine from Veracruz, Puebla, and Yucatan, the most traditional in Mexican dining favorites. Outdoor terrace available.NIGHTTIME RESTAURANTS
Air-conditioned luxury “à la carte“ restaurants in the main areaAsian: Taman Sari
Dress code: Night Casual-Elegant
Serving a wide variety of traditional dishes from Indonesian regions, such as Bali and Java. Moreover, discover flavors from India, Thailand and Vietnam. Outdoor terrace available.Japanese: Ginger
Dress code: Night Elegant Traditional Japanese cuisine with a modern touch.
3 restaurants in 1
• À la carte – no reservations
• Sushi bar – no reservations
• Teppanyaki (4 showrooms) – Reservation required on the same day with your concierge.NIGHTTIME
Unlimited – No reservations
By the beach (no air conditioning)
Fish & Seafood: Mar-
Dress code: Night Casual
Mar delights your taste buds with culinary Cajun influences and inspirations from Peru, Veracruz and the Caribbean.Steakhouse: Tierra
Dress code: Night Casual Tierra greets you with top American and Argentinean specialties.Plaza España
- Mexican churros Delicious churros: natural, vanilla and cajeta flavors.
- Sweet crepes cart: Tasty crepes prepared with various complements.SPECIAL FIESTAS
- 2 theme nights weekly: Mexican and Elegance with buffet and entertainment. Usually held outdoor. Location may vary upon weather conditions. - Various Lounges & Bars
- Sun bar, at the meandering Golden Swim-Up pool. Enjoy all kinds of refreshing drinks.
- Heaven & Earth: two swim-up bars at main pool area. Swim right up to your favorite drinks and snacks. Take a break in the shade, relax, swim some laps and return for a refill.
- Sunrise beach bar: On the beach for your favorite drinks and cocktails.
- Sunset beach bar: On the beach for your favorite drinks and cocktails.
- Don Miguel: lobby bar: Relax and enjoy afternoon tea, select coffee beverages or the best cocktails created by our mixologist.
Dress code: Night Elegant- Plaza España bar: Main outdoor atrium by the lobby, the perfect place to start a romantic evening.
Dress code Night: Casual-Elegant
- Sports & Music bar: Watch your favorite game or event or simply come to enjoy the music and play pool.
Dress code Night: Casual-Elegant
- Martini bar: Elegant A relaxed atmosphere to sit and enjoy a perfect cup of coffee or cappuccino while reading a book or mingling with friends.
Dress code: Night Casual
- Salón Partagas cigar lounge: The ideal place to sit quietly and enjoy a premium quality handrolled cuban cigar, hookah pipes as well as some fine spirits.
Dress code: Night Elegant
- El Palenque theater bar:
***Schedule varies with shows and events.
- 24-hour room service
- Concierge desk
- Elevators
- Exercise gym
- Laundry/Valet service†
- Medical Facilities Service†
- Pool
- Restaurant†
- Shops and commercial services†
- Spa†
- 24-hour room service
- Concierge desk
- Elevators
- Exercise gym
- Laundry/Valet service†
- Medical Facilities Service†
- Pool
- Restaurant†
- Shops and commercial services†
- Spa†
- Tennis court
- Wireless internet connection in public areas
- Meeting Facilities†
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- GeneralBasketball, tennis and Paddle courts are free of charge
- Two tennis courts-One paddle court-One basketball court
• Pilates, Yoga, TRX, Zumba, body fitness, pool biking• Foam party• Cooking lessons• Spanish lessons• Bike tour• Tequila tastings• Craft• Riffle shooting• Waterpolo• Pool tournaments• Texas Hold'em and many other games
- Non-Motorized Water Sports- Hobie cats
- Boogie boards
- Snorkeling gear (mask and snorkel only)
- Kayaks - PoolThere are 3 pools on-site, including the Signature Imperial Pool with 2 swim-up bars (voted one of the most breathtaking in the Riviera Maya), and the meandering swim-up pool in the Golden Section.
- Sauna †
- Spa †Sauna and steam room in women and men lockers included with the purchase of spa treatments or massages. An extra fee applies for sole use. Ocean front palapa, Golden pool palapa, main pool palapa for couple or individual massages.
- Steam bath †
- VolleyballBeach and pool volleyball
- Diving †
- Golf †Golf course located within a mile of the property.
- Motorized Water Sports †
- On-site EntertainmentDo not miss the Mexican and the Caribbean thematic nights every week including buffet
and entertainment under the stars (normally outdoor, location may vary, subject to weather conditions).
- Chichen Itza
- Tulum
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
19402 reviews
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Sep 03, 2025Our favorite resort in Mexico!
Our favorite resort in Mexico! This was our 9th trip here and we will be doing our 10th trip in October. Just can't get enough of this place. This place has EVERYTHING you could want in a resort. The pro's definitely outweigh the cons, what little there are. Pros: 1.) Beautiful grounds 2.) Tons of restaurants to choose from that are all AMAZING. Haven't had a bad meal yet. 3.) Food truck tuna tostada! You'll thank me ;) 4.) Several bars that are air conditioned 5.) Specialty drinks in the evening 6.) Great resort for morning walks 7.) Amazing coffee shop that's open all hours of the day/night 8.) Amazing "Go Team". They always keep it going 9.) Very clean resort 10.) Favorite employee..............DORA! 11.) Rooms are great, even the deluxe Jr. suite. Cons: 1.) The plaza area can get really hot during the evening events. I wish they would consider installing some big fans in the corners of the plaza. 2.) VIM prices are running really high and has forced us to visit elsewhere. I wish they would come down in price because this is the only resort we want to go to.
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Sep 02, 2025
Amazing vacation!
Very nice views, great service, food was super good and everyone is very friendly! Would highly recommend. My favorite food was the Japanese restaurant!
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Sep 02, 2025
Excellent vacation!
Great experience! The pool, service, beach was amazing definitely recommend! Japanese food was amazing and food truck as well, taquitos tacos were yummy.
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Sep 02, 2025
Great Riviera Maya Vacation
Out first time here. I was very happy with the service. They went above and beyond. Hospitality and everything was great! My favorite restaurant was the Japanese. Food truck was great.
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Sep 02, 2025Fun and relaxing trip! Unpopular opinion - doesn't live up to all the hype, but still a nice place.
There is a lot of hype surrounding the quality of this resort. While we enjoyed our time, our expectations were super high based on reviews and FB groups. We didn't experience great service at times and the food at the restaurants that we ate at were very similar or even slightly less desirable compared to other resorts we've been to in Cancun/Riveria Maya. The grounds were beautiful and full of flora/fauna. We stayed in a swim up room. The room was clean and had a great layout. Housekeeping was so so...there was a day where even though our housekeeping notification light was on all day because we were at the pool, they didn't do our room. We went to the Italian, Asian, and beach steakhouse. They weren't amazing but they were fine and did the trick. It seemed like the seafood entrees were the ones people raved about and my husband and I don't eat seafood. We couldn't get into the hibachi restaurant unfortunately, which I heard was really good. I found the food truck at the pool and room service to be the best food we experienced, but we did have very slow service at the food truck tables one time. The waiter served other people that got there after us before they even took our order. The drinks were pretty good - good pina coladas. The beach had red flags the day we went and lots of sargassum but the water was a pretty blue and nice for pictures. They also have nicely shaded lounge chairs on the beach. The entertainment team was quite good. Pool entertainment and the Imperial cover band at night was awesome. We didn't go to any of the shows they offered. Overall I would say food was a 6 out of 10, service was a 7 out of 10, and entertainment was a 9 out of 10. We probably wouldn't stay here again, however because we like to try new resorts and we have stayed at better ones in our opinion for less price.
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- Current Renovations: Description: Important Notes:
*This hotel is an adults only property and does not allow anyone under the age of 18 years.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Minimum check in age is 18 year round.
- Pet Policy : Pets Not Allowed