Turtle Beach Resort by Elegant Hotels - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3600 reviews

• 

  could be amazing

  We stayed as family of 8 in 3 rooms, ages 60-5 years old, over new year. We have stayed several times in Barbados, but first stay here. This one I would think will be lovely when its had the renovations, as it has loads of potential to be great, just wasn't whilst we were there. Rooms are big, food is hit and miss and new year Gala was the worst we have experienced, not just the food, but the entertainment. Found most of the staff unfriendly and disinterested, perhaps this is due to job losses whilst the renovations happen, but would look at renovating the staff too, if this is their normal happy! Beach is beautiful, but a lot of broken sun beds, evening entertainment was awful! We went out to eat several times as the choice of food was poor in the evenings, which defeats the point of going all inclusive. Hopefully when the works are completed it is bought up to standard advertised.

  Feb 11, 2025
• 

  Amazing stay at turtle beach

  Just returned from an amazing stay at turtle beach. We had a great time, I would highly recommend it. My only negative was the check in which in my opinion was slow and some what unorganised. However it did not detract from the rest of the holiday. The staff were all lovely from the bar staff to the waiters, the porters and the team who serviced our room, they couldn’t have been more helpful. A big thanks to the activity staff who were amazing and helped us plan our trips and arrange car hire. A shuttle bus is available from the hotel to oistins fish fry on a Friday which is not to be missed and also to Bridgetown for a 4 hour stay. Both reasonably priced with lovely drivers who gave a bit of information on the way about the island. The food was delicious, plenty of choice, with the option of a buffet or al a carte. There is an ice cream parlour , and coffee shop. The mint lemonade and vanilla frappe both delicious . Lovely cocktails served at the beach bar but the staff or happy to make what ever you request. The hotel sits on Dover beach a gorgeous stretch of soft white sand. It was windy while we were there so red flags were out but a paddle in the warm Caribbean Sea was still ok, not safe for swimming but the pools were lovely and warm for a swim. The hotel itself self is in need of some TCL this did not in away effect the holiday it was fabulous and I look forward to our next visit to see what’s been done to it.

  Feb 07, 2025
• 

  Fantastic hotel with amazing staff.

  Fantastic hotel with amazing staff. The food was excellent and the staff couldn’t do enough for us. Only downside was that we couldn’t go in the sea all week due to red flags as it was extra windy, this wasn’t the hotel’s fault though! There were fantastic free activities such as paint and sip and the culinary tour. Special thanks to Angela for making the culinary tour one of the high points of our holiday. I can’t wait to see what happens with the refurb and would love to go back. Really can’t recommend this place enough, we absolutely loved it.

  Feb 02, 2025
• 

  Great stay, looking forward to seeing the renovation

  Currently staying here for one week with my husband and we are having an incredible time. The location of the hotel is perfect for going out into the gap in the evenings and for the Oistins Fish Fry, which the hotel provide a shuttle bus to at a reasonable cost. The only reason I’ve not selected 5 stars is because some of the facilities are in need of a bit of refresh, however we were fully aware of the hotel closing for refurbishment this month when we booked it and really look forward to seeing what they do with the place. The staff are all friendly and helpful, I’ve seen a few negative reviews about staff being cold towards guests, but from what I’ve experienced, as long as you are kind and courteous, it’s what you’ll receive in return. Joy C who does the lunch service is a lovely waitress and a credit to the hotel, we were very disappointed to see another guest be incredibly rude towards her at lunch but the manager seemed to manage the situation well, the only negativity I have seen in the hotel has been from this guest having no manners what so ever! Special shout out to all of the bar staff as well who are very friendly. The ladies who work in the activities centre are also very helpful. The rooms are good and kept extremely tidy, with super comfortable beds. An absolute highlight of this stay has been the food, everything has had INCREDIBLE flavour and as a pescatarian, I’ve had a great choice of options. Breakfast, lunch and dinner buffets are fantastic and the Italian al la carte was delicious with very good waitresses as usual. The coffee and ice cream shop is also really good and plenty of choice for afternoon snacks between meals. There is a watersports offering but we’ve not been so lucky with high winds this week but it’s a great complimentary addition to the hotels offerings. Overall we’re really enjoying our stay here and would love to come back again when the renovation is complete.

  Jan 26, 2025
• 

  Incredible location and friendly staff

  We loved Turtle Beach and this hotel will certainly be one to look out for when it reopens post-refurbishment. We stayed here with a 3-year old and enjoyed every minute. We, like most reasonable people, appreciate great service and the wonderful locations that the Caribbean offers, and also have a realistic expectation based on the price we pay for the privilege of being welcomed as visitors. The hotel is being refurbished from Feb 2025 and therefore is not a shiny, pristine, flawless piece of architecture. It is however a fully functional, well maintained hotel where the staff work tirelessly to meet your needs. It is a shame that the more accurate reviews have had to fend off the unreasonable remarks and 1* reviews, rather than highlight the many positives here at Turtle Beach. A few things to immediately improve, even prior to refurbishment: clean dining seating so that clothes are not left with marks; stamp out the towel reserving brigade (unnecessary, plenty of sun loungers); punctuality for meals and events.

  Jan 21, 2025