Resort Details

Dining
OnSite Dining
  • CENIZA
    Named for the Spanish word for ash, Ceniza puts a spin on traditional wood-fired cooking techniques in this balmy beachfront setting. Under a palm-thatched palapa, you’ll be enchanted with its open-air ambiance and enticed by a sustainably-sourced menu of Mexican surf and turf dishes. Enjoy specialties like scallops and spiny lobster empanadas and soft-shell crab tacos, paired with woodfire-baked plantain for dessert. The possibilities are virtually limitless at our onsite Playa la Ropa restaurant. Celebrate a special occasion as a couple or with your closest friends, and we’ll take care of the details with our personalized service. All are available upon reservation.
  • HAO
    Whether dining on the beach, by the pool or at our alfresco restaurant, you’ll enjoy seasonal ingredients prepared in modern Mexican style at this oceanfront all-day bar. Wake up to refreshing tropical fruit breakfast bowls and Zihua benedicts for breakfast, then mark your midday with whole local spiny lobster and grilled cheese ribeye tacos. Share the seafood hibachi grill under a canopy of lights for the perfect dinner to cap the evening. Thursday HAO Grill Out: Enjoy fresh seafood and premium cuts of meat, displayed and selected to be grilled oceanside against the background of crashing La Playa Ropa waves while live music envelops your culinary adventure. Saturday Taco Experience: Settle into a beachfront location where guests are invited to relax oceanside and dine on lobster, octopus, pork pibil, and short rib authentic tacos with handmade rolled tortillas. This authentically Zihuatanejo experience is followed by dessert, where decadent churro or cookies and cream taco invite you to indulge.
On-Site Amenities
  • Air conditioning†
  • Baggage Storage
  • Front desk
  • Housekeeping
  • Laundry Facilities†
  • Parking†
  • Wi-Fi†

† Fees may apply

On-Site Recreation
  • Beach †
  • Fitness center on-site †
  • Pool †
  • Spa †
  • Tennis court †

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 735 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Wonderful in Nearly Every Way

    Comfortable clean rooms, fabulous beach, gracious and helfpul staff who will happily accommodate your special needs, gorgeous gardens. I recommend everything about this lovely spot except the quality of lunch and dinner options. Breakfast is solid.

    Jan 20, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    10/10

    Absolutely the nicest staff of any establishment, anywhere. Stay was flawless, start to finish. Very clean, beautifully situated and did I mention how nice everyone was? Lots of small details contributed to our experience. We’re thinking of making it an annual trip.

    Jan 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    LOVE this place!!

    This January was our 3rd time there - we stayed for 10 days. The moment our cab pulled up at the door we were greeted warmly, invited inside & offered refreshing agua de jamaica. We stayed in LS12 which consists of 2 large bedrooms connected by a very large open air roofed living room. This is ideal for 2 couples traveling together. The beach is lovely as always, the infinity pool is my happy place, the palapas are perfect for relaxing as a retreat from the beach & pool, and the staff is so attentive. Helpful & instantly there when you need them, but not obtrusive. My favorite person to see at breakfast in Hao is Elli :-) This trip I did get an amazing treatment at the Spa - full body exfoliation for 30 min plus a 30 min massage - the only downside is that I didn't get the 60 min massage - I didn't want it to end :-) Being at the Thompson is just lovely and already we are planning another return visit.

    Jan 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Thompson Zihuatanejo- Great vacation getway

    Went for my son and his fiancés destination Wedding. This location is paradise. The facilitates, weather and staff were excellent. Great experience from the time you work up until you went to bed. Ventured into the city and had a great time shopping, eating and experiencing the area. Would highly recommend this location to anyone.

    Jan 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Thompson Zihuatanejo was a slice of paradise

    Thompson Zihuatanejo is an incredibly relaxing, well staffed and beautiful property. It felt like the way a Mexico resort vacation should be - no crazy drunk crowds but extremely relaxing, beautiful weather and calm waters at the beach. We loved kayaking, loved the Hyatt Globalist benefits including an amazing breakfast, and the staff was very attentive to our needs.

    Jan 13, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Allowed

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