Resort Details
- CENIZANamed for the Spanish word for ash, Ceniza puts a spin on traditional wood-fired cooking techniques in this balmy beachfront setting. Under a palm-thatched palapa, you’ll be enchanted with its open-air ambiance and enticed by a sustainably-sourced menu of Mexican surf and turf dishes. Enjoy specialties like scallops and spiny lobster empanadas and soft-shell crab tacos, paired with woodfire-baked plantain for dessert. The possibilities are virtually limitless at our onsite Playa la Ropa restaurant. Celebrate a special occasion as a couple or with your closest friends, and we’ll take care of the details with our personalized service. All are available upon reservation.
- HAOWhether dining on the beach, by the pool or at our alfresco restaurant, you’ll enjoy seasonal ingredients prepared in modern Mexican style at this oceanfront all-day bar. Wake up to refreshing tropical fruit breakfast bowls and Zihua benedicts for breakfast, then mark your midday with whole local spiny lobster and grilled cheese ribeye tacos. Share the seafood hibachi grill under a canopy of lights for the perfect dinner to cap the evening. Thursday HAO Grill Out: Enjoy fresh seafood and premium cuts of meat, displayed and selected to be grilled oceanside against the background of crashing La Playa Ropa waves while live music envelops your culinary adventure. Saturday Taco Experience: Settle into a beachfront location where guests are invited to relax oceanside and dine on lobster, octopus, pork pibil, and short rib authentic tacos with handmade rolled tortillas. This authentically Zihuatanejo experience is followed by dessert, where decadent churro or cookies and cream taco invite you to indulge.
- Air conditioning†
- Baggage Storage
- Front desk
- Housekeeping
- Laundry Facilities†
- Parking†
- Wi-Fi†
† Fees may apply
- Beach †
- Fitness center on-site †
- Pool †
- Spa †
- Tennis court †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
759 reviews
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Apr 05, 2025A special place on earth
We have stayed at the Thompson for many years. It is a special paradise . It is located in one of the most beautiful places in the world . If you go there once you will always want to go back! But what makes it extra special are the people they are experienced they are efficient and want to make sure you have a wonderful time. Over the years I have known Abigail, who approaches her job with professionalism and enthusiasm. She is one of a kind. Also Bruno, Eddie ,Juan , and Francisco not only wonderful people but they make your stay extra special. Thank you to the Thompson for making all those years so wonderful. Because of our experience we purchased a place! . We will miss the Thompson but we will see you again. Hugs from Sandy and Fred
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Mar 27, 2025A fun time at the beach
Just returned from a 4 night trip to Thompson Resort in ZIH. You would never know it’s a Hyatt as it is a small boutique style hotel, 30 min from the airport. We stayed in a swim up suite - which means there is a pool off the patio that you share with about 11 other rooms. We enjoyed the pool, but honestly, not worth a lot more money as the adult pool wasn’t very far from our room. The grounds are beautiful, the staff is very friendly and La Ropa beach is nice for walking. Of course, it’s not the white sand/turquoise water of the Yucatán beaches, but was nice for the Pacific. There are no lounge chairs by the adult pool, which I thought was odd, but there are very comfy lounge chairs with umbrellas and palapas on the beach. No need to rush and wake up to grab a chair. There were plenty, and the beach staff set everything up once you arrived. Lunch service on the beach was excellent and was offered through the Hao Restaurant. My biggest disappointment was the food at the restaurant for breakfast/dinner. We paid for the Mexican Fiesta night which was $60pp and I felt the food was limited and certainly did not warrant that price tag. That being said, the music was excellent and the bingo game was fun. Personally, I enjoy having a place on site that serves dessert — ice cream or yummy baked goods and this property has no such thing. It has a very tiny shop that has a freezer with ice cream bars - so may be perfect for some, just didn’t meet my needs. Front desk was very helpful. Easy to grab a taxi $100 MXN 1-way to town taxi drivers were super nice. We ate at Triton and felt the service was awful and the food was only ok. Went to Banditos in town which we highly recommend. Great food, great music, excellent service. Went to El Suspiro - food was okay but view is incredible -especially watching the sunset. We had breakfast at Carmelita’s twice and enjoyed the food and hospitality. So overall, nice resort if you are looking for a very low key vacation with a walk in the beach but may want to venture out for dining.
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Mar 27, 2025
Tranquility
The staff was lovely. The room was spacious and quiet - except the toilet has a saloon type door and is not very private. The beach is fairly quiet and swimmable. Margaritas were outstanding. Overall a very relaxing place to be. Nothing like the higher traffic tourist spots.
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Mar 22, 2025
Always an Outstanding Stay
This is our third stay at this property in the past four years. We have stayed in a Beach Suite, a Swim-Up Suite, and in a Lagoon Suite and each of these has benefits (though the Lagoon Suite has the best size. Everything about this hotel is outstanding. The rooms are great, the beach and the pool areas are great, and the location on Playa La Ropa is perfect (easy access to town, local restaurants, sunsets). But what really makes this a wonderful stay is the service provided by all of the staff. They do everything right to make your stay perfect. Front Desk and Housekeeping are responsive. But most of all, the staff at Hao are all welcoming, attentive, and make the guests feel at home. In particular, Ellie at the restaurant and Juan on the beach are two reasons we will be back - outstanding and warm service always. Gracias a todos!
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Mar 21, 2025
My Happy Place!
My happy place is the Thompson on La Ropa Beach. It has the best staff of any hotel we have ever stayed in. The food was terrific, and the beach and pool were blissful. Marcos's cocktails were simply delicious!! The view from the two-bedroom beach suite was amazing. This hotel and the staff and facilities created a perfect vacation. Love, Love, Love!
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed