Resort Details
- CENIZANamed for the Spanish word for ash, Ceniza puts a spin on traditional wood-fired cooking techniques in this balmy beachfront setting. Under a palm-thatched palapa, you’ll be enchanted with its open-air ambiance and enticed by a sustainably-sourced menu of Mexican surf and turf dishes. Enjoy specialties like scallops and spiny lobster empanadas and soft-shell crab tacos, paired with woodfire-baked plantain for dessert. The possibilities are virtually limitless at our onsite Playa la Ropa restaurant. Celebrate a special occasion as a couple or with your closest friends, and we’ll take care of the details with our personalized service. All are available upon reservation.
- HAOWhether dining on the beach, by the pool or at our alfresco restaurant, you’ll enjoy seasonal ingredients prepared in modern Mexican style at this oceanfront all-day bar. Wake up to refreshing tropical fruit breakfast bowls and Zihua benedicts for breakfast, then mark your midday with whole local spiny lobster and grilled cheese ribeye tacos. Share the seafood hibachi grill under a canopy of lights for the perfect dinner to cap the evening. Thursday HAO Grill Out: Enjoy fresh seafood and premium cuts of meat, displayed and selected to be grilled oceanside against the background of crashing La Playa Ropa waves while live music envelops your culinary adventure. Saturday Taco Experience: Settle into a beachfront location where guests are invited to relax oceanside and dine on lobster, octopus, pork pibil, and short rib authentic tacos with handmade rolled tortillas. This authentically Zihuatanejo experience is followed by dessert, where decadent churro or cookies and cream taco invite you to indulge.
- Air conditioning†
- Baggage Storage
- Front desk
- Housekeeping
- Laundry Facilities†
- Parking†
- Wi-Fi†
† Fees may apply
- Beach †
- Fitness center on-site †
- Pool †
- Spa †
- Tennis court †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
754 reviews-
Mar 22, 2025Always an Outstanding Stay
This is our third stay at this property in the past four years. We have stayed in a Beach Suite, a Swim-Up Suite, and in a Lagoon Suite and each of these has benefits (though the Lagoon Suite has the best size. Everything about this hotel is outstanding. The rooms are great, the beach and the pool areas are great, and the location on Playa La Ropa is perfect (easy access to town, local restaurants, sunsets). But what really makes this a wonderful stay is the service provided by all of the staff. They do everything right to make your stay perfect. Front Desk and Housekeeping are responsive. But most of all, the staff at Hao are all welcoming, attentive, and make the guests feel at home. In particular, Ellie at the restaurant and Juan on the beach are two reasons we will be back - outstanding and warm service always. Gracias a todos!
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Mar 21, 2025
My Happy Place!
My happy place is the Thompson on La Ropa Beach. It has the best staff of any hotel we have ever stayed in. The food was terrific, and the beach and pool were blissful. Marcos's cocktails were simply delicious!! The view from the two-bedroom beach suite was amazing. This hotel and the staff and facilities created a perfect vacation. Love, Love, Love!
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Mar 21, 2025Enjoyable stay once again.
This is my 8th time at the resort - some changes they need to make would be to let the guests know the special theme nights, at each restaurant they do a taco night, seafood night and Mexican fiesta but you have no idea when they are. A note under the door the night before alerting the guests of next days events would be great. We love The Beach Boys Francisco, Ediberto, Juan and Guapo all great guys and they really love their jobs. Resort was full but didn’t feel that way but unfortunately you need to play the towel game - get up early and have them set you up. Didn’t see any GM or manager during our stay, usually in the past he would walk around and chat with guests but this trip no sightings. It’s always a pleasure to see the best and happiest Bartender on playa de ropa Marco he is loved by all! They really shouldn’t do day passes when hotel is at full occupancy not fair to the paying guests. That’s a wrap on another great stay in Zihua.
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Mar 18, 2025
A hidden gem
Great place to stay with great service. The staff tries to anticipate your needs and go out of their way to make sure you are looked after. Food offered could be a little bit more adventurous and focused on local cuisine. No complaints and fantastic stay.
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Mar 14, 2025
Beautiful beachside property
We had a fantastic time. Wonderful location on the beach and lovely rooms. All the staff are friendly and really go the extra mile to make sure you’re having a great time. Only caveat is that a lot of the hotel is open air so if it’s hot and humid out you need to either escape to a pool, the ocean or your room. I guess there’s worse things!
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed