Property Information
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Resort Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
720 reviews
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Nov 18, 2024Perfect
Fantastic hotel, right on the lovely La Ropa beach. Plenty of sunloungers, each with either a palapa or umbrella, so you can choose whether you would like shade or sun. Staff, without exception, were fantastic and couldn't do enough for you....even helping us to continue our learning of the Spanish language. Food and drinks are more expensive than downtown, but are still cheaper than US or UK hotels. Quality was also decent, especially the breakfast options. Glad to see that there is mexican authenticity in the dishes and they haven't been made "american" style like a lot of locations in Cabo, Cancun, etc. Room good size, aircon effective although slightly noisy. Grounds are immaculately maintained. 20 minute walk to downtown. Will definitely be back.
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Nov 17, 2024
Fantastic hotel
I cant remember the last time I gave a hotel 5 stars but this one was easy. From the moment we walked in to the minute we left we had a great stay. The staff were awesome, without exception. The food was reasonably priced and tasted really good. The rooms are spacious and well equipped. The sunbeds are comfortable and spread out. The only slight downside is the air-conditioning is a little noisy. I would 100% return in a heartbeat. Absolutely loved it.
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Oct 30, 2024Great hotel - Don’t eat the lobster
This hotel is amazing. The staff are super attentive. And I would have given 5 stars had I not gotten reallllllyyyyy sick on the second day of our vacation, totally ruining the entire vacation. Throughout my sickness, the hotel staff was amazing. They made me chicken soup and came to check on me routinely throughout the day. I believe I was sickened from the spiny lobster I ate from the restaurant. We had to call the doctor on 3 different occasions and I ended up in the hospital in Zihua on our last night. The doc who serves this hotel was out of this world amazing; she drove me to the hospital herself so she could hook me up to a drip of antibiotics and fluids (many bags) in an effort to get me well enough to fly home since Air Canada only lands in Zihua once a week. I laud the doctor for taking such good care of me and helping me survive this ordeal. I’d prob stay at this hotel again but I’d be wary of eating - I’ve never been this sick in my life.
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Oct 29, 2024
A gorgeous hotel
I have to be honest, we arrived at the hotel very early in the morning and had a very unpleasant check in. We will let Hyatt contact us if they want details. A few hours later, Bruno came to see us ,while we were on the beach, dealt with our earlier situation with great professionalism, assertiveness, calm and politeness. It took him minutes to find solutions to insure we would have a fantastic holiday, which we did. Thank you Bruno . We thought he was the manager on duty ,only to find out he is a receptionist. We would like to praise him , he is such an asset to the Hyatt group. Subsequently, Frida ,the operations manager , and the general manager Manuel, approached us with equal professionalism and empathy. Thank you , much appreciated. Now, for the review. WHAT A PLACE ❤️ Beautiful room, super comfortable bed. Tasty breakfast overlooking the beach; thank you to Sarah, Ellie, Hilliberto, Danna … sorry for not remembering everyone’s name . Great beach service too from Eric, jorge and the rest of the team. Thank you to head chef Omar for great food. Beautiful clean beach with warm clear water. Well kept gardens with butterflies everywhere. Lovely lighting throughout the hotel during the evening, cosy, intimate,romantic. So much to say about this beautiful hotel. What a treat after 3 weeks of travelling through Mexico. We were so sad to leave . We cannot wait to go back ❤️
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Oct 21, 2024
Perfect Holiday in Paradise
We have been coming to the Thompson Zihuatanejo for many years and it never disappoints us. The minute we enter the lobby, we know we are back in our happy place. We love this hotel, its location (right on La Ropa Beach) and most of all, it’s kind, caring amazing staff. Abigail Perez helped with getting the perfect room for us. We so appreciated all of her efforts. It’s always nice to be remembered upon your return and this is what we experienced with the breakfast staff, Elli, Ellie, Domingo and Sarah. Their service and hospitality was over the top. Now to the beach staff. Francisco and Herberto took excellent care of us. I can’t say enough good things about both of them. We thoroughly enjoyed our stay at the Thompson and look forward to our return visit. Thank you again to everyone for making this holiday a special one.