What We Love
The trademark Westin Heavenly Beds are like sleeping on a cloud, and the Heavenly Baths with marble bathrooms, deep tubs and dual-head showers drench you in luxury.
Things to Know
Westin Resort & Spa Puerto Vallarta was built on a palm tree plantation, so there are lots of palms and beautiful greenery about the grounds.
Resort Details
- Various Lounges/BarsTiaquepaque and El Tenampa Bars
Cuisine: Light Fare
Swim-up Bar/Pool
Hours: 10:00 am - 6:00 pm
La Cascada International Bar
Cuisine: Snacks
Atmosphere: Upbeat
Setting: Lobby - Various RestaurantsEl Palmar Restuarant
Cuisine: Mexican
Dress Code: Casual
Setting: Indoor and Outdoor
Hours: 7:00 am - 11:00 pm
Breakfast, lunch and dinner.
Arrecifes Seafood & Steakhouse
Cuisine: Fusion
Atmosphere: Beach Front
Hours: 12:00 PM - 12:00 AM
Note: Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress.
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs†
- Children welcome
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs†
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym†
- Free parking
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: European Plan†
- Non-smoking rooms available
- Pets allowed†
- Pool
- Restaurant†
- Room service†
- Safe deposit box
- Sauna†
- Shopping mall†
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
- We currently offer different wedding packages, for more information please contact abigail.duenas@westin.com
† Fees may apply
- Children's poolThere is 1 children's pool on site.
- Children's program, onsite †Westin Kids Club includes daily free recreational activities for children 4-7 years old. 3 hours daily free of charge. Extra hours are available at an addtional cost per child. Meals are not included. Hours of operation are 9:00AM - 5:00PM.
- Direct access to a beach
- Fitness center on-site †
- Hot tub2 Outdoor Hot Tubs
- PoolThere are 2 pools on site. 2 dazzling pools meandering through a grove of 600 palms.
Important Information for our Guests:
As of January 1, 2010 the Club Regina is no longer part of the Westin Resort & Spa. A fence (that includes 2 gates) has been constructed to separate the two facilities. This has caused the reduction of pools on the Westin property to 2. However, guests at the Westin are entitled to use the 2 pools at the Club Regina. The rest of Westin the facilities remain the same. This Property has Swim up Bars. - Sauna †
- Spa †
- Steam bath †
- Tennis court †There are 3 tennis courts onsite. There are 3 lit tennis courts onsite.
- Golf †Golf Course located within a Mile of Property.
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2450 reviews
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Apr 13, 2025Not recommended
Giving this hotel 4 stars is beyond generous. We had originally booked The Mariott but about a month before our stay, they contacted us and said they were cancelling us because they had a large group coming in they offered to switch us to The Westin and we agreed. During the reservation process the agent on the phone told me the store was under construction - more than misleading - absolutely everything is UNDER CONSTRUCTION including landscaping outside our room which resulted in constant noise from the workers. Almost every bar/restaurant/store/ice cream shop is CLOSED and under construction. The property is run-down and dated. The "junior suite" is a bedroom, nothing about it is a "suite" it is a large one bedroom with one draw that worked and two that you could not open or close easily. There was no other furniture to store clothing. The room did not contain any information about the hotel, no way to find out about restuarants/menus/amenities (that were open -there were two open restaurants), no information about the spa, etc. Maid service was lacking and a day didn't go by where we didn't have to call due to a shortage of towels, no tissues, etc. The pool is not heated and it is hard to find an available chaise. The entry areas had uneven surfaces and people were falling like crazy since it was hard to walk on. There is a children's pool but children were in every pool. The best part about the hotel is the staff - very friendly and accomodating. Shame on you Mariott for cancelling us and sending us here. I would definately not recommend this hotel and gave it three stars because of the staff and the food was good.
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Apr 05, 2025Absolutely NOT worth it. So disappointing.
There isn’t enough staff to support the demand of the clients which results in extremely long wait times for every single request. Bar service does not begin until noon and while you can order mimosas before then, the beach bar ran out of champagne by 11am. The beach is quite small and the pool area is not well-designed, necessitating long walks to acquire basics like towels. Do NOT pay more for the fancy palapa because that area is trash. Overall this was a very disappointing vacation experience. We would not return to this hotel, and additionally are very hesitant to book through Costco Travel again since our expectations were far from met. So different from what others have said, we did our research and still ended up at a huge financial loss and with great emotional burden of disappointment from a miserable trip.
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Apr 04, 2025Best in Puerto Vallarta
This resort was fantastic. The rooms were well appointed and cleaned every day. Our room faced the ocean and sitting on the balcony every night was incredible. The pool is beautiful as it has lots of nooks to hang out by yourself. The restaurants were the best we've ever had at a resort. The property is very well maintained. There was some construction going on but it was not intrusive. Finally the staff were the best we've ever met. You can tell how well a resort is by talking to the employees. They love working here and it shows. I can't say enough about how helpful and attentive they were. The location is incredible as you have easy access to the Marina which was where we walked almost every night to see the shops and local market (Thursday night only). We will definitely stay here again. Very Safe! The Westin should be very proud of all of their employees at this resort!
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Apr 03, 2025
A wonderful place for a family to stay in PV
We have stayed here 4 times now and for a family with youngish children I can't say enough good things. The staff is always friendly and the access to the Marina as well as Downtown PV is great. The pool area can get pretty busy, but that is to be expected. We love this property and the onsite doctor is fantastic(yes we have had to use him )
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Mar 28, 2025
Excellent Staff at the Puerto Vallarta Westin
Excellent staff at the Puerto Vallarta Westin. True professionalism with Hugo, Andy & Ruben at the Main Desk. Fun times with Angel Campeon & Reyna Isabel at poolside & afternoon cocktails. Lily at El Palmar cooking station & Israel as dedicated server.
- AdvisoryMaid Service: $2.5 per room per night Bellman (Round Trip): $5.00 per person
- AdvisoryPhase 1 renovations is completed which includes: 146 rooms (1 tower), Main Lobby + Mexia new Mixology concept.
- AdvisoryThe Westin Resort & Spa, Puerto Vallarta. As part of our ongoing efforts to enhance the guest experience, the next phase of renovations will take place from Monday, May 5, 2025, to Saturday, July 28, 2025. Work will be conducted from 9:00 AM to 8:00 PM on these days.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort fee inclusions:
- 2 Bottles of 600 ml bottled water- 1 Healthy snack at the restaurant El Palmar- 2 Domestic Drinks- Kayaks- Paddle board- Bikes- Tennis court- Enhanced internet- 4 dollars in purchase of a bottle of table wines and spirits- $ 1 meal credit on mini-latte- $ 1 credit on mini-latte drinks - Pet Policy : Pets Allowed