The Westin Hapuna Beach Resort

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4576 reviews

• 

  Gorgeous resort!

  This is a beautiful resort located in a lovely stretch of soft sandy beach. The surf was unusually rough and the undertow especially strong when we visited. There have been several drownings - 2 during our 3 day stay so be cautious about the water conditions. The resort charges approximately $40 a day resort fee and parking is $35/day. The resort fee covers several things including access and use of beach chairs and umbrellas. We dined at the beach grill and it was very good - hamburgers, coconut shrimp, Cobb salad and fish tacos were very tasty and reasonably priced. The resort has several pools including an adult quiet pool, but go to the beach - that’s why you’re in Hawaii! 😄 The rooms are really well appointed - such comfortable beds and bedding and the views are stunning!

  Feb 26, 2025
• 

  Stay somewhere else

  This property is in a beautiful location, Westin bed is comfy as usual, but there are many things lacking for $800 per night. First, and most annoying to me, there is no free coffee in the lobby, and the cup of coffee I bought from the restaurant was $5 for a small cup and it was terrible. So. So. Terrible! Tasted like the stuff you make in your room, or the coffee on an airplane. It was so bad, it literally put me in a bad mood first thing in the morning. Yes I could buy a latte or an Americano, but I should be able to get a cup of coffee and not have to spend $7 for it. For $800 a night, there should be coffee in the lobby for free. I stay at AC and Courtyard Marriott properties all the time, for work for $125 a night and they have free coffee! I was just at the Westin in Waikiki and they have good coffee. This is a remote location so it’s not like we can run to Starbucks down the street! Feels like we are being ripped off because they know you’re gunna want coffee in the morning. Also, I know they are about to do renovations but our room is not clean! There were pubes on our toilet seat when we arrived and our bathtub is dirty. Like, dirty footprints in the tub. Gross. Pools and beach are beautiful, but for $800 per night, I expect so much more! We are here for a couple more days so I’m hoping to just make the best of the beautiful location and beach. If you’re going to spend this kind of money, stay somewhere else!

  Feb 18, 2025
• 

  Just don’t do it

  Disappointed in this hotel and shocked at many of the reviews. Rooms are old and dated. We had ants in our room and bathroom. When we called the front desk it seemed like this was fairly common. Went to Meridia for dinner on our first night and it took 2 hours for our food to come. We enjoyed the beach and pool but got some below average service and severely undercooked kids burgers at the pool restaurant. One night we noticed water leaking from our ceiling and had to deal with this while our kids were sleeping. Found out it was the AC dripping/overflowing. When we brought up issues, someone would come to fix things (spray the ants, vacuum the water from AC). Couldn’t move rooms as the hotel was sold out. It was terrible to feel trapped in this nightmare of a room. Thought about moving hotels but after paying almost $1k a night for this room we couldn’t do it. Later I read reviews about roaches in the rooms, and was so glad we didn’t run into that. Bottom line - if you’re thinking of booking here - just don’t do it!!!

  Feb 16, 2025
• 

  That’s why 4 stars

  Unfortunately we had a very disappointing experience at the spa. The our massages started late without any explanation and my therapist, Rachel was talking the whole time so we couldn't relax. And at the end, she asked me about my phone number. I don’t why she asked. I never expected to have such an experience. We paid for that over $500!! We hope the hotel will do something to prevent other guests from having the same experience. Other than that we had great times over there. Beautiful ocean, sunsets, etc. Housekeeping always smile. We often went to Piko to get morning coffee. The employee, Dilan ?!? was very nice and kind. We felt “ Aloha” every single day!

  Feb 07, 2025
• 

  Rooms not as nearly as nice as in the past.

  We have stayed at the Hapuna Beach Hotel and the Mauna Kea hotel about 16 times in the past 20 years. We stayed at the Hapuna this year because the Mana Kea was under renovation. The beach, grounds and pools are beautiful. The rooms need major sprucing up. The blanket with pilling and the outdoor cushioned chair was stained and torn.. Gone are the amenities of yesteryear. No emery beards, cotton balls, and makeup remover. There were 3 bottles of shampoo, conditioner and body wash bolted to the wall. There were no china cups in the room, we had to ask for them. Everything was disposable plastic, not very eco. There was only one nightstand lamp for reading in the room. We had to ask for another one to be delivered. The maid said that the hotel had replaced the nightstand table lamp with a standing light. I pointed out that this was inadequate for reading. Not would I expected for the oceanfront room and the price. It felt like the management were letting things going in the rooms awaiting a new buyer or developer.

  Feb 06, 2025