The Westin Grand Cayman Seven Mile Beach Resort & Spa - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1505 reviews

• 

  Over priced for an ok resort.

  Seven Mile Beach was beautiful and you are going to pay a price to stay there. The Westin is no exception. I stay at Westin Hotels often and love them. This Westin is beautiful and the most expensive one we payed for so far but for the price it had some issues. The hotel is right on the beach and you are very close to the water which is why I picked this hotel. I didn’t want a big resort where you had to walk 20 minutes just to get to the beach. That being said the beach area is very crowded and you can’t get a lounge on the beach after 9am. This seems to be a place for conferences and weddings. Which made it very crowded. It claims to be a health and spa resort but the gym is small and the equipment is poor. The elliptical machines were uneven and bumpy. There was only one mat and not enough machines to be a health resort. The spa was also small. The treatments were good and the staff was excellent. The staff at the hotel was very friendly but we were given wrong advice a few times. We made reservations but the staff wrote down the wrong time on the paper they gave us. My husband went back down to the front desk to check and yes they did write down the wrong time. I scheduled a massage and facial but they called later to ask if I can change my times, which I did. We were there for the Super Bowl and asked the front desk a few times if they had any plans. We were told that the bar would be playing the game on their TVs. That day we saw that they were setting up for a party. My husband asked a person that was setting up and we were told it was for a Super Bowl Party. My husband asked a staff member about the party and we were told that they just sold the last tickets 5 minutes ago. It was for premium seats and dinner for the two blow up screens right on the beach and patio. He was very disappointed that we were not given the information about any of it prior. Some of the furniture in and outside was old and worn down while some pieces looked new. The towels by the beach were nice and plentiful. We loved the location and most of the staff. The spa was nice and the restaurant had good food and service.

  Feb 10, 2025
• 

  Perfect!

  This was our second stay at Westin Grand, and a repeat of the wonderful experience of the first time. Rooms are clean with bed turned each evening, fluffy clean towels, and a sweet touch with nightly rum cake. Staff is especially exceptional – caring, considerate, and polite. The beach in front of the hotel is superb. Food is good, but not many options for vegetarians. Would stay here again, definitely.

  Feb 05, 2025
• 

  Great Location!

  We came here for my birthday! Stayed for a week. Traveled with another couple. We had trouble deciding between the Ritz and the Westin. I’m really glad we booked the Westin. While we definitely missed the overall vibe and extras of a Ritz it was across the street from the beach. We hated our rooms. We booked about 2-3 months in advance? The only option was Island view. Our balcony looked out into the parking lot and busy street. Do not make our mistake. Book another week if ocean view isn’t available. We went to lots of good restaurants for dinner. Our 2 favorites were, Bacaro and Mykonos. We went out on an excursion with the onsite boat company one day. Tried for 2 other days. They cancelled for wind. High winds will cancel trips to stingrays. Try and go early in your week just in case. I would definitely come back to this hotel. I’d make sure to book a water view room. I’d also bring my little kids! Very kids friendly.

  Feb 05, 2025
• 

  Great Beach and Great Staff

  I went with my husband for 5 nights. We reserved an island view room. The hotel only has 5 floors and we were on the 5th floor, but the island view is really looking at the parking lot, also those rooms do not have balconies. I was very disappointed but Rafael at the front desk was amazing, he said he could move us after 2 nights but when a room became available the next morning we got an ocean view with a terrace at no additional charge. The beach is beautifully laid out, lounges are spaced out and not over crowded. Dorreth set us up with lounges every morning, she is the absolute best. Kirk at the front door is another gem, always helping whatever I needed. On the way to the airport I forgot my jacket, we came back and he personally took me to get it. I can't say enough how great the staff is. Personally though the hotel was not for me. The rooms are clean but drab, not giving Island vibe. I don't like carpet, it's just personal opinions. The lobby is loud. There is a bar and everyone crowds around standing. I personally enjoy a more lounge atmosphere. I probably won't return because of these reasons but I did enjoy the trip.

  Feb 04, 2025
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  Only the Westin Will Do

  We have been fortunate to visit the Cayman Islands for twenty three years. We know Seven Mile Beach like the back of our hand. The Westin remains the perfect property for many reasons. When we checked in, Poppy took care of us efficiently so that we could get settled in promptly. So welcoming and professional! Carol followed up with all of our dinner reservations so we didn’t have to think about a thing. When we reached our rooms, they were clean, bright and well maintained. The heavenly bed has remained heavenly! Tishara Webster has top notch service for all of the restaurants. A shout out to Leonard too! For our indoor breakfasts and lunches,Jeff Tanik took great care of us. So personal and a wonderful sense of humor! He sometimes double teams with Donique and we feel completely spoiled and appreciated. Besides the exceptional staff, the Westin’s part of SMB is the best. Whether you are looking up or down the shore line, the view is breathtaking. Their property is wide and spread out and quiet. The vibe is low key, elegant and understated. The perfect combination for the best stay you can have on the island!

  Feb 03, 2025