The Sands at Grace Bay - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2515 reviews

• 

  A resort to remember

  My family and I recently stayed at The Sands.Upon arrival , we were greeted with complimentary drinks and warm welcomes from every staff member we interacted with or passed by. The front desk staff were incredibly accommodating and friendly. Meshall had answers to all our questions and brought professionalism to a whole new level. Diana made the check in process smooth and stress free, all while wearing a smile. A special shout out to Johnson, the beach and pool attendant, for always keeping the pool clean , ensuring we were taken care of on the beach , and staying friendly with everyone in the family. Our room was clean upon check in , and all the appliances worked perfectly. The view was stunning and truly elevated the entire experience. Walks along the beach we’re nothing short of breathtaking. Hemingway’s is definitely a must visit ! The steak was excellent , and the menu is reasonably priced. The resort also offers complimentary bicycles if you’d like to go for a ride, and there’s a convenience store on site in case you need anything. All in all , The Sands is definitely a place to consider for your next vacation destination.

  Apr 11, 2025
• 

  Beautiful beaches reasonable and well maintained resort

  My best friend and I stayed in a 1 bedroom king suite garden view and we loved our stay. The property is well maintained and the staff is friendly and welcoming. Highly recommend this resort for small families that want all the luxuries of Grace Bay at an approachable price point. It is very walkable and has a beautiful beachfront. The only reason I knocked off a star is because I really wish they had a poolside or beachside bar!

  Apr 10, 2025
• 

  Worth the price

  I’ve stayed at The Sands on multiple occasions for the fantastic restaurant on-site, Hemmingways and the beautiful beach it’s located on. You are greeted with a welcome drink and friendly service. The pools are nice and there are multiple lounge areas. The rooms are a bit dated, but they are all equipped with washer/dryer and a kitchenette. I’d gladly stay here again, but will opt for a newer room. My family stayed in a partial oceanfront king suite. It was huge, but had some water tank issue. My biggest gripe was the shower bc the water was freezing.

  Apr 05, 2025
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  Nice beach and room but poor service

  We recently stayed at the Sands. The physical plant and room itself was fine — we particularly liked the screened in deck. However the overall experience was marred by untrained and indifferent service. First, although we were charged a 10% service fee, housekeeping only showed approximately 1/2 of the days. When they did, it was pretty subpar. We were left with remnants from the previous guest: an unemptied pot of coffee and a half-consumed bottle of wine. Used towels were typically not replaced. This carelessness seemed to reflect the broader attitude of the staff. Any issues or requests were met with little more than a shrug. For example, during two separate days, there was a several-hour interruption in water service. While this was not likely the hotel’s fault, the staff offered no explanation, solutions, or even sympathy — just more shoulder-shrugging. We waited almost an hour for our lunch (chicken sandwiches) to arrive at Hemingway’s. After arranging to use a catamaran, the staff person was a no-show. Once engaged in conversation, it seemed that most staff members were nice people. It was our sense that they were untrained and not always happy to be there. While hotels like the Ritz are known for inculcating customer service excellence, the Sands appears to be content with the shoulder shrug. Once you factor in the additional charges for service fee and resort fee, the Sands costs approximately the same as superior resorts, such as Seven Stars, where we have stayed previously. We would recommend that you stay somewhere other than the Sands.

  Mar 27, 2025
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  Over priced and not good value in Turks

  I had high expectations for The Sands on Grace Bay, but unfortunately, my stay was a huge disappointment. I booked my room nine months in advance, expecting a smooth check-in and a quality experience. Instead, I was met with a late check-in, only to find out that they had given me the wrong room. At a resort that operates on a first-come, first-served basis, I should have received one of the best available rooms—especially given how far in advance I booked. When I finally got into my room, it was far from hygienic. There were cobwebs, dust, window stains and an overall lack of cleanliness that made me question the resort’s housekeeping standards. On top of that, there was constant construction noise from an adjacent lot, making it nearly impossible to relax during the day. To make up for the late check-in, the hotel manager Robyn offered a bottle of wine a complete insult, a completely inadequate gesture considering I was paying $800+ per night for this subpar experience. At that price, they should have at least comped a night, as this was a clear failure on their part. I was expecting a luxury experience and instead got a stay filled with inconveniences, unclean conditions, and noise. If you’re considering booking here, be aware that advance planning doesn’t guarantee you’ll get what you paid for. I won’t be returning, and I wouldn’t recommend this resort to others.

  Mar 25, 2025