The Sands at Grace Bay - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2508 reviews

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  Beautiful resort

  The sands is great resort situated at a convenient location on Grace Bay. There is lots of shopping and restaurants a short drive / bike ride away. The property itself is beautiful, with large rooms, more like apartments, with screened in porches. The beach and pool were pristine.

  Feb 08, 2025
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  Beach was amazing, rooms ok

  The beach is amazing. You need to know the secret formula for ensuring that you get chairs and an umbrella by checking in with The Beach Boys. The one bedroom ocean view suite was the last building from the water and we were glad it was the top floor to be able to get a view. Inside, it was spacious, but tired. Despite an apparent kitchen update, the coffee maker was broken, lights burned out and a spartan number of cooking utensils. Our WiFi was out for a day and a half in our room and random other locations on the property, but was rock solid on the beach thank goodness. We received a note that the outage was due to the power company doing work on the lines, but I scratched my head a little bit on that one since many other places on the grounds never had an issue. There were several other niggly things that you would wonder why they weren’t addressed. Hopefully the management will figure out that it needs to audit the units and address issues before guests have to point them out.

  Feb 03, 2025
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  Construction ruins the sands

  Huge construction site next to the sands. So you want to relax in paradise you can forget it staying at the Sands. We wake up at 7 am to construction next door they are building a huge hotel of 4 blocks and this going on for the next 3 years. So that also continues on the beach with a view of 2 cranes.Its not the sands fault but who wants to vacation next door to that.

  Jan 24, 2025
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  Bait and switch - booking problems

  Did not stay here, tried to but they got greedy. Booked a 3br condo, paid $4k+ deposit, they contacted us and informed us the booking was incorrect and the right amount of taxes and fees were not charged. Although the pricing on website said “includes taxes and fees” they would not honor the price and wanted to add an additional $2.7k onto the final price. Cancelled our booking and will be choosing a different island.

  Jan 17, 2025
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  A Disappointing 40th Birthday Celebration at The Sands

  We recently returned from Turks and Caicos, a trip we had eagerly anticipated to celebrate my 40th birthday. We spared no expense, hoping for a memorable and luxurious experience. Unfortunately, The Sands failed to deliver. We chose The Sands because of its reputation for being on the best beach—Grace Bay—and booked a junior suite with an ocean view. Upon arrival, we were assigned a room on the first floor with barely any natural light or ocean view. After voicing our dissatisfaction, the staff relocated us to a room in Building 1. This was far from the picturesque scene shown on the hotel’s website. Comparing the room to the advertised photos, it felt more like a garden-view room, with a distant, partial and obstructed view of the ocean. The room itself was underwhelming—comparable to accommodations we’ve had elsewhere for $100-$200 per night. For a staggering $1,000 per night (excluding meals, beverages, or additional services), we expected a significantly higher standard. Over the course of our seven-night stay, we hoped for something “special” to mark the occasion, but it fell far short of expectations. What made matters worse was the lack of accountability. We later discovered that The Sands operates as a timeshare property, which likely means the best rooms are reserved for frequent residents. While understandable, the hotel has an obligation to accurately advertise what is available to short-term guests. We booked three months in advance for a week-long stay, yet our assigned room did not match what we paid for. « Sorry, but we don’t have anything else available at this time », is the only thing we heard from the staff. I rarely write reviews, but I feel compelled to share our experience. We worked hard to save for this trip and expected something truly exceptional to celebrate my milestone birthday. Instead, it felt like a complete waste of money. At the very least, the hotel should have ensured our reserved room was available or refunded the price difference. Their failure to do so, combined with the lack of empathy or effort to rectify the situation, is simply unacceptable. We left The Sands deeply disappointed. This was not the luxury getaway we envisioned, and I would not recommend it to anyone expecting a high-end experience at this price point.

  Jan 01, 2025