What We Love

Ritz-Carlton San Juan has a grand and elegant casino, and it's cool that this is the first casino in a Ritz-Carlton hotel. It's the perfect setting to court Lady Luck!

Things to Know

This spa truly is world class. The staff is friendly and professional. The products are top of the line. We definitely recommend their signature Rainforest Stone Massage.

Resort Details

Dining
OnSite Dining
  • BLT Steak

    BLT Steak at the Ritz-Carlton, San Juan offers refined steakhouse dining, the coziness of a French bistro and sleek, modern décor.  Savor our signature warm popovers, along with specially selected steaks, fresh seafood and satisfying sides.  Weekly blackboard specials highlight seasonal flavors and local ingredients. 

    Dinner is served daily 6pm to 11pm.  Extensive wine list of more than 400 bottles.

  • Il Mulino New York
    Savor a taste of Italy in the Caribbean as you dine in the elegant, old-world atmosphere of Il Mulino New York and linger over the vibrant flavors inspired by the cuisine of Italy's Abruzzi region.  Open for dinner.
  • Mares
    Forged and inspired by the natural abundance of tropical life, Mares is a casual dining destination offering a range of the Atlantic and Caribbean's finest cuisine.  Indoor dining or al fresco overlooking the pool and gardens, Monday to Sunday.  Open for breakfast and lunch.  Sushi menu served daily from 5pm to 10pm. 
  • The Lobby Lounge

    Menu is designed to allow the sampling of many flavors through tapas style food portions and beverage flights including martinis, wines and rums. 

    - Daily happy hours on beer, wine and selected cocktails
    - Extensive wine list, available by the glass or the bottle
    - Sushi menu served daily from 5pm - 10pm
    - Resort elegant attire requested

  • The Ocean Bar and Grill

    Beachfront with direct access to beach and pool.  Open for lunch and early dinner. Casual attire.

On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • Airport shuttle service†
  • ATM/Cash machine†
  • Babysitting†
  • Baggage hold†
  • Bell staff/porter
  • Children programs†
  • 24-hour front desk
  • 24-hour room service†
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Airport shuttle service†
  • ATM/Cash machine†
  • Babysitting†
  • Baggage hold†
  • Bell staff/porter
  • Children programs†
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Exercise gym
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services†
  • Jacuzzi
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: European Plan†
  • Non-smoking rooms available
  • Parking†
  • Pool
  • Restaurant†
  • Safe deposit box†
  • Sauna
  • Shopping mall†
  • Spa†
  • Tennis court†
  • Tour/sightseeing desk
  • Valet parking†
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Children's program, onsite †
    Young guests, ages 5 through 12, will enjoy a variety of supervised activites, both indoors and outdoors, which includes sand-castle sculpting, educational games, art and crafts and movies.

    The Ritz Kids Spa services, for young guests including manicures, pedicures, haircuts and facials.
  • Direct access to a beach
  • Fitness center on-site

    Revitalize your mind and body at the Fitness Center, with state-of-the-art cardiovascular equipment and a variety of classes including group cycling, kickboxing, yoga and more. Fitness assessment and personal training are available. Our complete Fitness Center features weight training and cardiovascular equipment, an aerobics studio and the services of a personal trainer.

    Available 24 hours with room key.

  • Gambling †

    Find plenty of excitement and memories at The Ritz-Carlton, San Juan, a luxury resort and casino that courts Lady Luck with the elegance of a bygone era.

    The casino at The Ritz-Carlton, San Juan features:

    •Elegant décor evocative of a bygone era
    •Traditional casino games such as Blackjack, Roulette, Three Card Poker, Mini Baccarat and Let It Ride
    •More than 329 slot machines with different denominations and themes
    •Live music on weekends at night
    •Complimentary Players Club Membership

  • Jacuzzi
  • Non-Motorized Water Sports †
    Famous reef areas for diving and snorkeling, as well as fishing clubs and sailing are nearby.
  • Pool

    Beachfront pool and Jacuzzi

    Take in the scenic views of the sun-kissed sand and gleaming waters of the Atlantic Ocean, or simply relax poolside from the comfort of a lounge chair. Equipped with pavilions, cabanas, lounge chairs and towels, this is the perfect family-friendly location to relax in the sun.

  • Sauna
  • Spa †

    Discover the art to relaxing at our spa hotel in Puerto Rico.

    Escape to The Ritz-Carlton, San Juan spa and let us melt stress away with the healing properties of Puerto Rico’s naturally soothing elements. Our spa’s signature therapies, including a detoxifying body scrub enhanced by the Caribbean fleur of Puerto Rican coffee and a deep moisture massage applied with warm coconut milk, are designed to soothe the soul and rejuvenate the body.

    The 12,000 square-foot San Juan spa, complete with 11 treatment rooms, provides the latest in skin and touch therapies, as well as a full-service salon boasting fine hair, makeup and nail services. To further enhance your experience, separate steam rooms, a co-ed sauna and whirlpool encourage relaxation, while a state-of-the-art Fitness Center and Wellness Studio revitalize your mind and body. Extend that comforting spa feeling by bringing home the luxurious products and accessories you cannot live without from our luxury spa hotel.

  • Tennis court †

    The Ritz-Carlton, San Juan invites you to enjoy a private tennis lesson from our internationally recognized tennis pro, Kamil Assad, on one of Puerto Rico’s only beachfront hard courts. Whether looking for tips to improve your game or just curious to learn the basics, Kamil has built a reputation around creating a fun atmosphere that players at every level can enjoy. Kamil has a lifetime of diverse experience from training professional athletes to just having fun with kids on the court. Simply put, his passion is people and tennis. Lace them up, and let Kamil turn your tennis experience into a memory for a lifetime.

    The Ritz-Carlton, San Juan offers:
    •Two professional tennis courts
    •On-property PTR tennis professional
    •Group & private lessons available
    •Fees apply

Off-Site Recreation
  • Golf †
    Golf Course located within 5 Miles of Property.
Off-Site Attraction
  • Other Local Attractions
    15 minutes East of Historic Old San Juan
    45 minutes away from of El Yunque, the only tropical rainforest in the U.S. forest system
    10 minutes from the Puerto Rico Museum of Art
    15 minutes from Plaza Las Americas, the largest shopping mall in Latin America

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 3256 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing night!

    Excellent food, lovely wine and the best service! Shout out to Pradeep who was a wonderul host! Definitey recommend the tiramisu and the seafood pasta. Went on Thursday for the pizza pasta night! Amazing!

    Sep 15, 2022
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Ritz Carlton San Juan Rocks!!!

    Family and I stayed here prior to the devastating hurricanes that damaged so much of the beautiful island of Puerto Rico. Service was impeccable. Staff was friendly and helpful. Amenities were extraordinary. Definitely a place to revisit to be pampered and treated like royalty. After major renovations I believe this hotel is set to reopen in October 2018. We returned to Puerto Rico for vacation in July 2018 and they were still working on this property so we had to stay at a comparable hotel nearby. Can’t wait to return and enjoy ourselves again.

    Aug 19, 2018
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Not up to Ritz standards but very nice

    I've stayed at a handful of Ritz Carlton locations, this location is very beautiful but not up to Ritz standards in my opinion.. Compared to the service Grand Cayman, Aruba and Cancun this place doesn't meet up to their standards, but it is a nice property.

    Aug 08, 2018
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    AMAZING PROPERTY

    We had a Family Reunion celebrating my father's 88th Birthday. The rooms and service was great and we loved BLT Restaurant. The pool was great but the ocean rocky and not like the Caribbean sea in the US VI

    Aug 06, 2018
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    WE HAD A GREAT STAY

    We had a week long stay and because I am a creature comfort person i was satisfied they did not disappoint;we shopped at Tiffany’s little Switzerland And the sales representative where so gracious and kind it was very clean I loved the beach front the guests where pleasent and friendly the choice of activities was pretty decent and our room was comfortable only thing I would do differently is book a balcony WARTER front view. I can’t wait till it’s up and running again. HENRY AND TYLEAH JOSEPH 🤗😍🙌🏽

    Jul 31, 2018
Hotel Advisories
  • AdvisoryA mandatory hotel-imposed resort fee is included in the room rate. For detailed description of what’s included in the mandatory fee please see hotel policies.
General Policy
  • Check In: 4:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 21
  • General Policies:

    No name changes allowed. Reservation should be cancelled and rebooked.

    General Information -Room taxes are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel. Resort Fee and room taxes are included in vacation price.

    Check-in Policy- Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy- This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy- A price may display when children stay free, if your vacation includes transfer to your hotel.

    Resort Fee Inclusions:
    • Complimentary use of the Spa Fitness Center
    • Access to 800# calls
    • Local phone calls in the San Juan Metropolitan Area
    • High-speed and wireless internet access in all guest rooms
    • Limited services at our 24 hour Business Center
    • Wireless internet connection in public areas, at the pool and on the beach
    • Beach chairs, towels, & umbrellas
    • Use of the tennis courts
    • In-room coffee and tea
    • In-room bottled water
    • Participation in the following activities (weather permitting and based on availability): Selection of Daily Fitness Classes

    The above list may not be comprehensive. The hotel can provide current inclusions when you check-in.

  • Pet Policy : Pets Not Allowed

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