Resort Details
- Various BarsDELI SNACK BAR: Located in the pool area, close to the beach, Deli Snack Bar offers light meals and snacks such as pizzas, burgers, French fries, chicken wings (from late morning to sunset) and a Mexican taco-style menu (for late night snacking).
AZUL 48: Our swim-up pool bar serves ice-cold beer, tropical drinks and non-alcoholic beverages.
PAPO'S BAR: A relaxed atmosphere and friendly bartenders make this a favorite evening entertainment area.
LA CHIQUITA: Bordering the beach, this sunny and relaxing retreat opens early and serves cocktails until sundown.
NICO'S LOUNGE BAR: Luxurious Nico's pairs a beachfront location with music and premium-branded cocktails. This bar is only included with the Premium package. A surcharge applies for Standard package guests.
LA CASCADA: Decorated in Mediterranean style, this is a relaxing spot in the lobby to enjoy a cocktail at almost any time of the day. - Various RestaurantsBOTTICELLI: Enjoy freshly prepared Italian dishes in an elegant atmosphere with air conditioning. This restaurant is included with all of our packages.
TERRAZA GRILL: Dine indoors in air-conditioned comfort or on the elegant outdoor terrace. This restaurant is included in the Standard and Premium packages.
ICE CREAM PARLOR: A favorite later afternoon spot for coffee and ice cream, the outdoor eatery overlooks lush tropical gardens and a natural cenote.
CENOTE: Enjoy tea time with a tropical twist in this charming outdoor café serving tea, flambéed coffees, fresh-baked cookies and finger sandwiches.
CHULAVISTA: The main restaurant with three buffet areas offers international delights with a spectacular view of the Caribbean Sea.
- Aerobics instruction†
- Internet services†
- Spa†
- Please contact the hotel for additional information.
† Fees may apply
- Fitness center on-site †
- Golf †
- Spa †The Reef Playacar Spa is nestled amid the charm and fragrance of tropical gardens. The beauty of this place is reflected both in the architectural design and in the quality of the treatments. Our therapists offer a selection of different services, including massages, facials and full body treatments. Enjoy your massage in a palapa on the beach or in our private rooms surrounded by trees.
- Theatre †Nightly shows and live entertainment at The Theater.
- Water activities †Home to our five-star PADI Dive Center, The Reef Marina is your one-stop shop for all things aquatic. Stop in to arrange a diving or snorkeling excursion to a nearby reef, rent a Wave runner or take out a kayak. Our well-equipped marina also has changing rooms, showers, restrooms and more.-Five-star PADI Dive Center-Wave runners-Kayaking-Parasailing (solo or with a friend)-Scuba demos in the swimming pool
- Skydiving †
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8111 reviews
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Apr 21, 2025Good but not Great
Good things first, staff are really helpful and accomodating. From the front desk who helped us change rooms since the first room didn't work for us, to all other hotel staff who never failed to say a greeting whenever they see us. Special shout out to David, the f&b manager. He took care of us from day 1. The rooms are great, although small. The grounds look great. It feels like you're in the jungle and the beach at the same time! On to the not so good things, concierge called us to offer some things. Offered a free massage and we asked what the catch was. Said that all we had to do was visit their sister company with the same name "The reef coco beach resort" spend a few hours there and tell your friends and family about it. Failed to mention there's about a 3hr presentation. We've wanted a massage eitherway, so we went to their spa (OME Spa) actually PAID for their service, but unfortunately got a very unsatisfactory massage. We did go for relaxation rather than deep tissue, but all they did was douse us with massage oil, start with a good pressure and just when you think it gets better, they stop and move on to other areas. Couldn't even get a chance to tell them if you need more or not. They gave us a "free" facial, but the amount of product they use on the face is laughable. It's like when i'm running out of my face products and trying to squeeze all of it out. My face left dryer than when it's winter here in Canada. For the price i've paid, which is way more than i pay here in Toronto, i expected way more and just got basically nothing. Buffet food is just 'meh'. Nothing special. Same thing everyday. Best thing is their Mexican Grill that had to be reserved. I suggest before breakfast, that you reserve first since it fills up fast.
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Apr 20, 2025beautiful grounds and service, everything else so-so
Grounds and service - 5/5: My favorite part of the resort is the grounds. It was so nice walking around the lush, forest-y and just gorgeous pathways with water refill stations every few meters. They are a bottle-free resort which i liked. The staff were all quite lovely, shoutout to David the f&b manager and Santos the bartender! Beach - 3.5/5: not the best but still pretty. i love that they have beach chairs under the coconut trees Room - 3.3/5: a bit dated but nice. we travelled with a baby and was first put in a heavy traffic area so we asked to be moved to a quieter room which they accommodated easily. we were on the 1st floor at first and the water pressure was great but it was bad on the 3rd and the shower wasnt draining properly. views were great higher tho. Food - 3/5: the mexican grill was fantastic!! must try. buffet was okay Ome Spa 0/5: dont even think about it. the price was expensive and it looked like a beautiful spa so i thought id be getting a luxurious experience but it felt like i got an amateur massage. no water offered before or after either. literally the worst massage i've had even including the cheap ones
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Apr 16, 2025
Amazing Experience with Adela
The food was not great, but the staff were really friendly. At first it was difficult to get a dinner reservation, but after the first day we learned to get up straight away and make a reservation. One of our favorite experiences was our service with Adela near the Tezmezcal. She was amazing. She has so much positive energy and she transmits it to you. It was a special experience. Gracias Adela
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Apr 14, 2025Ramses & Natasha’s wedding
We had a great time at the pool with Edgar and Elena the entertainment, they had such a great enthusiasm and character. Incredibly team! My son’s wedding event was a complete success thanks to The Reef Playcar. Every one from the front desk to the bartenders! Amazing service.
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Apr 14, 2025
A wonderful resort!!
Had a wonderful time! Elena and Edgar the entertainment team were amazing!! So much fun! Highly recommend the resort! Love my time here during my nephews Wedding. 🌴🌴❤️❤️🌴🌴 My nephews and nieces had a beautiful time as well. Kids corner and the pool was amazing! The drinks and food was amazing.
- AdvisoryThere will be a $4 per day, per room Environmental tax fee. This can be paid by guest upon arrival. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination in the area and its surroundings.
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - The hotel will not accept any student groups. Student groups are considered young kids between 16-22 years old.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.