What We Love
- Take advantage of full access to food, drinks and more with 24-hour room service.
- Thanks to a variety of epic entertainment options such as nightclubs, concerts. dinner shows and a multi-level full gaming casino, you'll never get bored.
- Nourish your mind and body at the indulgent onsite spa, complete with reflexology massage, wine therapy body wraps and more.
Things to Know
- The resort is only 18 minutes away from the airport.
- Pyramid guests can enjoy exchange privileges with Grand Oasis Cancun.
- Adults-only and kid-friendly activities available onsite.
Resort Details
- BARSEXCLUSIVE BARS
• Fontainebleau Cocktail Bar (adults only)• Kin Ha Beach Club• The White Box Beach Bar (adults only)• Coffee & You By The Pyramid• Gelato & Me
OTHER BARS
• Agaves La Cantina• Hacienda Sarape Wet Bar (swim-up)• Coffee & you• Hippie Chic Beach Bar• Gecko Bar• Miramar Bar• El Mirador• Dos Lunas Terraza Bar• Dos Lunas Wet Bar (swim-up)• La Placita Bar• Havana Sport Bar• Sarape Tequila Bar• Oasis Beach Club Bar (adults only)• Kinky Night Club (adults only)· El Zocalo Bar
BARS (ADDITIONAL COST)• Benazuza Lounge Bar (adults only) $• Fontain Cigar Corner (adults only) $
- RESTAURANTS
SENSORY GASTRONOMY
• Le Petit Chef: An immersive gastronomic experience in which a tiny 3D chef performs culinary demonstrations on your table while you wait to be surprised by delicious dishes (reservation required) (additional cost $)
EXCLUSIVE RESTAURANTS
Careyes
Gourmet fusion cuisine 2023 Tripadvisor Travelers’ Choice Winner: Best of the Best – Fine Dining (#1 in Mexico
Benazuza (adults only)
2023 Tripadvisor Travelers’ Choice Winner: Best of the Best - Best Fine Dining (#5 in Mexico)
Unique dining experience featuring a 15-course fixed menu of innovative molecular culinary masterpieces
The White Box (adults only)
2023 Tripadvisor Travelers’ Choice Winner
Mediterranean gastrobar
Cocoa ($)
2023 Tripadvisor Travelers’ Choice Winner
Seafood & Grill
The Black Sens (adults only)
Gourmet dining: Delight your palate at premier eateries such as Benazuza, The Black Sens, The White Box, Sakura, and Miramar
Sakura (adults only)
Japanese-Peruvian fusion
Market Place Food Hall
Maki Taco: Mexican-Japanese fusion - 2023 Tripadvisor Travelers’ Choice Winner
Le Buffet: International buffet
Bites: American fare
OTHER RESTAURANTS
• Dos Lunas: 2023 Tripadvisor Travelers’ Choice Winner
• Bahia: Steakhouse
• Bites Tatish: American food and snacks
• Agaves La Cantina: Mexican
• Hacienda Sarape: Mexican restaurant
• Coyote Bites American food and snacks
• Maki Taco LT: Japanese-Mexican fusion
• Tun Kul: Food hall buffet
• Il Forno Ristorante: Pizza and pasta
• La Placita: Outdoor food court (burgers, chicken, tacos, tortas, pizza)
• Hippie Chic: Snack station by the sea: ceviche, pizza, burgers, ice cream
• La Trattoria: Trattoria, salads, pizza and pasta
• Tatish: Buffet
GOURMET RESTAURANTS (ADDITIONAL COST)
Le Petit Chef ($)
An immersive gastronomic experience in which a tiny 3D chef performs culinary demonstrations on your table while you wait to be surprised by delicious dishes.
Miramar Beach Club & Restaurant
Bali beds, butler service, pools, snacks service, open bar, premium beverages, access to Miramar restaurant Included for guests staying in the Sian Ka’an room category
For current restaurant hours, dress codes, and reservation requirements, refer to the Oasis Hotels & Resorts App. Reservations for restaurants that require them can be made during private check-in, at the Oasis Plus concierge desk, or through the Oasis Hotels & Resorts App.
- 24-hour front desk
- 24-hour security
- ATM/Cash machine†
- Babysitting†
- Beachfront
- Beauty shop/salon†
- Bell staff/porter
- Boutiques/stores†
- Business services†
- Casino†
- 24-hour front desk
- 24-hour security
- ATM/Cash machine†
- Babysitting†
- Beachfront
- Beauty shop/salon†
- Bell staff/porter
- Boutiques/stores†
- Business services†
- Casino†
- Children programs
- Children welcome
- Coffee shop
- Concierge desk
- Conference facilities†
- Currency exchange
- Doctor on call†
- Elevators
- Exercise gym
- Gift/News stand†
- Internet services
- Laundry/Valet service†
- Live entertainment
- Lounges/bars
- Luggage service
- Meeting rooms†
- Multilingual staff
- Nightclub
- Parking
- Pool
- Restaurant
- Room service†
- Sauna†
- Spa†
- Tennis court
- Tour/sightseeing desk†
- Travel agency†
- Audiovisual Equipment†
- Business Center†
- Conference Suite†
- Meeting/Board Rooms†
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Oasis Hotels & Resorts has destination weddings for every couple and budget, whether it's a legal or symbolic ceremony, a simple exchange of vows, or a lavish party with family and friends. A variety of fully customizable wedding packages are available, including a complimentary package. Our Atlanta-based weddings team will make everything simple, with your personal on-site wedding planner taking care of every detail and making sure everything looks the way you've always dreamed.
† Fees may apply
- Beach †
Sian Ka’an Beach Club & Spa
Bali beds, domestic open bar, premium beverages, wraps & snacks
• Cabanas beds ($)
• Massages and body treatments by the sea ($)
• Huts with butler service ($)
• Exclusive to guests staying in the Sian Ka’an room category (adults only)
The Pyramid Beach Club
Sunbeds, Domestic open bar, premium beverages, wraps & snacks
• Cabanas beds ($)
• Huts with butler service ($)
Oasis Beach Club
Pools, domestic open bar, stage with DJ
• VIP Section: Cabanas beds, butler service & international beverages ($)
• Adults only
Cocoa Beach Club (additional cost $)
Cabanas beds with butler service, domestic open bar, premium beverages, snacks
Miramar Beach Club & Restaurant (additional cost $)
• Adults-only pool area and deck
• Cabanas beds by the sea
• Huts on the beach with butler service
• Domestic open bar and premium beverages
• Exclusive gourmet meals and snacks menu
• Exclusive area for meals with panoramic view
- Cardiovascular exercise• Yoga• Pilates• Zumba• Aquarobics• Pool contests• Mega Jenga
- Fitness center on-site
- General †CasinoThe full gaming Red Casino at Grand Oasis Cancun is open 24/7 and is Cancun’s only casino within a resort!- Multiplayer game machines- Bingo machines- Themed slot machines- Roulette table- Blackjack tables- Texas Hold'Em Poker tables- Baccarat tables- Caribbean Poker tables- Sportsbook betting- Horse racing- Greyhound racingRed Casino operates independently of the resort and is not part of the all-inclusive program. Food and beverages in the casino incur an additional fee.
SPORTS• Beach volleyball• Beach soccer• Pool slackline• Archery• Pool volleyball• Tennis• Gym - Nightclubs
- PoolQuarter-mile swimming pool winding through tropical gardens with two swim-up bars An array of pools located within the beach clubs.
- Spa †
Sensoria Health & Spa (adults only, $)
This well-appointed spa offers a full collection of exclusive treatments that incorporate ancient and modern techniques with all-natural products.
• Massages
• Body wraps and scrubs
• Facials
• Sauna and jacuzzi
• Beauty salon: Hair, makeup, lashes, waxing, manicures, pedicures
• Temazcal: purification ritual in a traditional Mayan sweat lodge
• Bridal services
Kin Ha Beach Club & Spa (adults only, $)
• Massages and body treatments by the sea
• Cabana beds with butler service
• Temazcal: Purification ritual in a traditional Mayan sweat lodge
Additional cost applies to spa services. Spa menu subject to change without prior notice.
- Sports court onsiteThe resort has a multi-sport court for tennis, basketball and soccer.
- EntertainmentThe resort boasts an amazing variety of Vegas-style entertainment:•Red & Blue Cabaret Dinner Show: Burlesque-style dinner show (adults only)•Fontainebleau Cocktail Bar: Bohemian shows and live music (adults only)• Kinky Night Club: Sensual themed variety shows (adults only)•Coyote Loco: live music and karaoke in a rock n’ roll atmosphere (adults only)•Oasis Beach Club: lounge atmosphere with themed parties, bar and DJ (adults only)•Atrium: Fire & Drums Show and Happening Cultural Show• El Zócalo: outdoor fiesta with traditional entertainment, beverages and snacks• Oasis Arena: concerts by international artists, world boxing championships, and a wide array of shows; additional costs may apply
Entertainment program and hours subject to change without prior notice.
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17426 reviews
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Apr 16, 2025Tequila tasting
The Tequila tasting with Ricardo was amazing. He is super knowledgeable. He has been involved with tequila for 35 years and it was a whole different experience. I would absolutely recommend this. It is not to be missed. So many things that I did not know about tequila. And I love tequila.
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Apr 15, 2025i would not visit this hotel!!!!!
i would not visit this hotel!!!!! The food is awful wouldn't even feed it to my dog went to the restaurant thinking it would be better than the buffet but it was freezing cold like it was sat on the side for hours The rooms are rotten The water is brown and stinks half the resort is for pyrimid missold this holiday. dont waste your money
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Apr 14, 2025Amazing restaurant
This breakfast and lunch restaurant is the best in the whole resort. The food is amazing and filled with delicious taste, and to make the place even better the severs are very caring and respectful. They are perfect at their job, fast to get you refills and to ask if everything was good. Our waiters we had were Luis, Ruben, and Antonio, they are amazing! Definitely need a raise and you can tell they care about their job and what the costumer thinks about them. Very clean and beautiful place never had any problems with the food at all. Definitely will recommend this restaurant to anyone that comes to the pyramid Cancun
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Apr 14, 2025
Miramar Beach Club
Amazing Service. We absolutely loved our experience at Miramar Beach Club! From morning to lunch, the service was exceptional thanks to the incredible team—Yudith, Antonio, Ruben, Luis Camillo, and Luis Guzman. They were all warm, welcoming, and attentive, always greeting us with a smile and helping us navigate with our less-than-perfect Spanish 😄). Their kindness and attention to detail made each day extra special.
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Apr 13, 2025
Extremely Disappointing Experience – Avoid if You Expect Reliable Service
I booked two rooms at Grand Oasis Cancun and received a confirmed reservation. Upon arrival, the hotel staff only acknowledged one room and refused to provide the second, despite me showing clear proof of the full booking. I waited at the reception for an unacceptable amount of time, with no real effort to help or take responsibility. The manager’s attitude was shockingly unprofessional and dismissive, leaving me with no support or compensation. The entire process was stressful and exhausting — not at all what one expects when booking a resort of this price and reputation. The experience showed a complete lack of customer service, accountability, and organization. I will not be returning, and I would strongly advise others to look elsewhere, especially if you’re expecting basic professionalism and hospitality.
- AdvisorySTUDENT / YOUTH POLICY (YEAR ROUND) -Student/Youth Travelers are defined as any person under 24 years of age traveling without legal parent/guardian and is applicable at ALL Oasis properties on a year round basis. As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
- AdvisorySTUDENT / YOUTH POLICY (YEAR ROUND) - All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
- AdvisoryStudent/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
- AdvisoryUpon check-in, guests are required to pay the local government's Environmental Fee and the Resort Fee directly to the hotel. The combined total is $185.00 Mexican Pesos per room, per night. This amount is subject to change without notice.
- AdvisoryThe Municipal Government of Cancun Environmental Sanitation Tax of a minimum 195 Mexican Pesos(approx. 9.34 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. Upon check-in, guests are required to pay the local government's Environmental Fee and the Resort Fee directly to the hotel. The combined total is $185.00 Mexican Pesos per room, per night. This amount is subject to change without notice.
Any guest under 24 years old traveling without a legal parent/guardian is required to pay a mandatory non-refundable insurance fee of $30.00 USD per person upon check-in (this fee must be paid in cash).
Convention Policy - Individuals attending a convention that is held elsewhere cannot book this property for their stay. If found attending an off-site convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - Transfers to/from the resort are not included; transportation can be added during checkout.General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Student/Youth Policy - Legal age for check-in in Mexico is 18 years of age. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
- Student/Youth Travelers are defined as any person under 24 years of age, traveling without legal parent/guardian, and is applicable at ALL Oasis properties on a year-round basis.
- Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
- As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
*Please note the legal drinking age in Mexico is 18. - Pet Policy : Pets Not Allowed