Sugar Beach, A Viceroy Resort - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2910 reviews

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  A little taste of paradise

  We have just returned from 10 days at Sugar Beach and I wouldn’t hesitate to recommend this resort. What did we love…… 1. The location - the hotel is literally between the two Pitons in the middle of a rain forest, with a beautiful sandy beach and a calm warm sea. Some of the views are breathtaking and there are a lot of fish in the sea for snorkelling fans. The beachfront is well equipped offering SUPs, kayaks and sailing. The only negative is the beach is public, so lots of boats/tourists come to visit but it wasn’t an issue for us. 2. The staff - I have a friend from St Lucia who is exceptionally kind and friendly. Having visited the island, these qualities now feel like national characteristics! I know most of the guests are ‘well heeled’ Americans who expect excellent service but there was a real warmth to the staff that I haven’t seen in many other parts of the world. 3. The facilities - the gym is outstanding, a good racquets centre with an excellent tennis coach and a lovely spa, situated in the rainforest. There is an extensive list of trips on offer, both land and sea. The pool was great for swimming with some wonderful vistas but note there is only one pool, so you have to choose your timing carefully to avoid lots of children. 4. Our room - we had a bungalow on the beach which was well appointed and spotless (every day). Standards are obviously kept high here. 5. The food - the breakfasts are buffet style with a truly extensive selection of food, with a super offering of fresh fruit. The signature restaurant, Saltwood is as good as any top steak house in London, if not better!!! The Latin night on the beach was ‘top drawer’ and slightly edged the beach barbecue which was also superb. The beach menu, delivered to your sun bed was super fresh and seriously tasty. All the restaurants have lovely views. My only small criticism was on departure day, we had an evening flight (fairly normal) but there are no courtesy rooms at the hotel, so had to get changed in the gym. I highly suspect we will go back!

  Mar 29, 2025
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  BEST RESORT ON SAINT LUCIA BY FAR!!

  This place is top tier! Service starts and the airport and gets better and better throughout your trip!! We stayed in villa 810 and had 3 butlers making sure we were good to go all day every day! Aldon, Ned, and Sherman were our Butlers and anything we wanted was taken care of by them and the service was better than we could of imagined. Example: we wanted to go off property for dinner and Aldon booked our dinner reservation at Tree Top and scheduled our taxi to and from. When we got there we had a honeymooners table all alone on the balcony patio!! We didn't arrange that, Aldon did!! He was awesome! That is just the butler, the folks that took care of our room when we were out always made sure it was tidy and clean and even drew a bath for my wife with flowers as a finishing touch!! Each shuttle driver was personal and fun to talk to, shout out Charles "Big C"! Service by the pool and beach were friendly and would go out of their way to make sure we were taken care of. Example Afra talked to us about the local birds for a couple minutes and his coworkers name is escaping me but he saw I was drinking a Rude Boyz beverage which I purchased off site and he offered to get me more for the next day. He was cool I wish I remembered his name, it was 4 letters. The bartender Lawerencia makes a delicious cocktail and was fun to talk with as well. I felt like I was welcomed into a big Sugar Beach Family the entire week I was there. I will definitely return to Saint Lucia and will only ever stay at Sugar Beach! Oh yeah everyone at breakfast service is beyond friendly and make sure your day gets started on the right foot. From the host to the omelet professionals!

  Mar 26, 2025
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  Nice but over rated

  Visited the beach here and decided to have lunch. Whilst the food was good, for the price it was eye watering expensive and the staff dont make you overly welcome as a “guest” who isn’t staying at the resort. There are plenty of options elsewhere on the island and the small public beach means I think this is vastly over rated

  Mar 25, 2025
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  Awesome birthday dinner!

  Ladera also has a shuttle to this beach just once a day. We drove ourselves here. There is free parking then you have to walk about 15 mins to the beach. The Sugar Beach resort shuttle does not take you down to the beach unless you have a reservation at one of their restaurants. The walk back up to the parking lot is about 15mins depending on how often you stop to rest, as it is a very steep climb. They will allow you to take their shuttle back to the parking lot, however you have to spend $100 per person in one of their restaurants or use their beach chairs, which is also $100 per person. On 3/14 I did have my birthday dinner with them. It was their beach barbeque night, and it was indescribable. The menu very extensive, with various ethnic foods, a large variety of grilled meats, a large desert area, and a great live band. It was spectacular. No complaints there. The resort look extremely luxurious, only difference here is that it is a family resort.

  Mar 24, 2025
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  Beautiful spot w/Top-notch service

  A stunningly beautiful spot between the petit and gros piton on Saint Lucia. Service and staff is top-notch. Food at Saltwood and Cane Bar is very good, with extensive wine options. Our villa with private pool was very comfortable and private. Shuttle service throughout resort is handy. Two beaches to choose from. Water sports, including snorkeling, which I enjoyed. It is expensive. And it may not be the best for those who are wanting to enjoy a getaway without children.

  Mar 22, 2025