Sugar Bay Barbados - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2331 reviews

• 

  A good resort but a few problems.

  The room was excellent - well appointed, clean and with a very comfortable king-size bed. It had a fridge, a safe and tea and coffee-making facilities. The bathroom had a walk-in rainforest shower. The best feature of the resort was the food, which was outstanding. The quality and variety of the ingredients, the preparation and the service were faultless at all three meals. However, the resort is let down by the main pool, which is far too shallow (2 to 3 feet) so it is more of a paddling pool than a swimming pool. It has a prominent sign saying “The swim-up bar pool is an adult-only pool. Children under 16 years are not permitted.” Despite this, the pool was full of children even occupying the bar stools at times. The staff took no action to enforce the rule. Another prominent sign says “At Sugar Bay we only acknowledge bums saving loungers, not towels, bags or books.” Again, this was ignored by the staff and all the loungers were reserved by various means by 07.00 every morning. There are no showers or toilets at the pool - a significant omission for a bar pool. It was disappointing that for a resort of this size there is no guest laundry on site. Laundry is sent to an outside company (US$25 for a small bag) and is returned roughly folded, not ironed. Lastly, beware of a large tree at the end of the bar area beside the stage. It has tables under it. It sheds sticky resinous sap on unsuspecting guests, leaving stains on clothes which are impossible to remove. When we informed the management of this and suggested that at least a sign should be posted to warn of this problem, we were rudely told that they were unaware of the problem. This is clearly untrue as the ground, decking and tables around the tree are covered in stains from the sap and several returning guests and members of staff told us they were aware of it.

  Mar 25, 2025
• 

  Fantastic hotel

  From checking in to checking out the sugar bay was a fantastic vacation, the hotel is very modern and clean was at a other hotel last year and did not think it could be better, but how wrong could you be the sugar bay as everything, great food ,restaurants lovely gardens good beach very clean, the staff are fantastic never stop, the lads on the beach bring you a parasol in the morning, come round with cold towels and cold spray in the day, there is a good choice of drinks and cocktails at the bar , the staff all ways look happy in their work all ways speak, polite friendly and asking if you need anything, the grounds are well looked after and nice the pool is very clean and looks well, there are loads of great things you could say about sugar bay Barbados, but you will be here all day so just want to say a massive thank you to all from the cleaning lady to Justin in the buffet restaurant David at the bar and you can not forget Pedro, Hope to see you all again .

  Mar 24, 2025
• 

  Holiday of a Lifetime

  We have just returned from our’Holiday of a lifetime’ and Sugarbay did not disappoint. In fact it exceeded all our expectations. The staff were the friendliest, happiest and most accommodating we have met anywhere and really seem to enjoy being at work. The food was amazing so much choice every day. Both Umi and Sizzle were delicious and to be commended. There were always plenty of loungers available even though some were reserved early in the morning, we were always able to get a good spot on the beach.

  Mar 24, 2025
• 

  Wonderful experience

  Very good under any facts, very kindly people, food and beverages. Sunset and sea are absolutely wonderful from here. Cleaning is perfect! My personal adivice is also to try Karma spa in Hotel We will come back for sure. A greeting to Justin and at all watersport team!

  Mar 24, 2025
• 

  Good, friendly hotel

  As with almost all Barbados hotels, the staff make this one a great place to holiday. All staff, from cleaners to bar staff, friendly, joyful, helpful staff. It seems unfair to name some, but you can’t get to know everyone’s name, but thanks to Daniel, Joan Helen and Lee at the beach bar – excellent service, usually under great pressure – Samantha E and Cerese for welcoming good morning smile at breakfast, and Pedro, the manager who makes it all happen One small issue is that there is a distinct lack of any written information regards facilities etc., Staff are always willing to help/advise, but the only ‘written’ information you get is the bar and restaurant opening times and this via QR scan with your smartphone. Hotel has small beach, towels available from around 08:00 beach staff put up umbrellas for you – plenty of sunbeds, however they start to be reserved from around 06:00!! You can still come to the beach at around 11:00 and find a sunbed. Beach a bit stony but safe bathing within a small protected bay. Paddle boards and kayaks can be provided. Food is buffet style in the main area. A burger type restaurant & Bar– Colin’s, is open from mid-day to 16:00. There are 2 further restaurants, bookable at reception, one a steak and one Sushi style. Both provide excellent service and choice – menus available from reception. The buffet breakfast (07:00-10:00) can be a bit of a bun fight, especially if you want an egg of any sort, but there is a good selection of ready cooked food, fresh fruit and cereals. Lunch and dinner in the main area provides a good selection – as with most buffets, the food is not always as hot as you would wish, especially when some people do not close the lid on the food pot after deciding that they “Don’t like the look of that”! You can sit outside the main area – the Reef Restaurant, for breakfast, lunch and dinner however, beware, DO NOT leave your food on the table to go back into the buffet, a hoard of pigeons will descend and your food will be no more! During the day there are 3 bars, the main beach bar, swim up pool bar & Colin’s. There is also a ‘Pub’ the Lazy Mongoose, However, Colin’s closes at 16:00 and the pub doesn’t open until 21:00 so for a few hours there is only the one small beach bar, so it can get crowded – the bar staff are very good, but be prepared to wait whilst the multiple order of cocktails is completed! We never waited longer than 5 minutes or so, but it can be frustrating when others hog the bar. Evening entertainment is good music, with what must be the best girl group in the Caribbean - VIRGO - as usual, great, got everyone dancing There is a concierge desk where they will book excursions, taxi’s etc Should your flight be a late one, there is a large hospitality area with changing room and showers and a luggage room to store your luggage. Overall, a good hotel. We had an ocean view room, downstairs which never saw the sun and was damp – the air conditioning did nothing to solve this – upstairs will get some sun and may alleviate the problem. Would we go back? Probably not immediately – there are so many good hotels to choose from, but you never know!

  Mar 24, 2025