Sonesta Maho Beach Resort, Casino & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1574 reviews

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  Great Time and Relaxing

  I travelled with a very good friend of mine. This was her first time to Saint Maarten and my second time. We found the overall experience to be pretty good. The pool bartenders were fine but not overall friendly. The pool servers were awesome. We never had to wait along time for a drink to be served. The Bell boys went above and beyond. We had an issue with our room keys and he help us fix it right away with the front desk. Our maid was absolutely perfect. Room was always clean and fresh sheets daily. We even got a great big hug when we were checking out. Wish I could remember her name. We stayed on the second floor overlooking the pool which was great. Never did we use the elevator. Very convenient. The food was okay. We enjoyed the BBQ in the afternoon. The entertainment to be quite the same daily. It didn't really bother us as we were on vacation to really chill and relax. Would I go back again, probably. Easy to leave the resort and walk to some close shops.

  Jan 22, 2025
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  A Disappointing Overall Experience

  • Beautiful Grounds and Decent Food • The grounds are undeniably beautiful, and the food was overall decent. • Subpar Hospitality • The level of hospitality fell significantly below the standards expected from a luxury resort. • With a few exceptions among the dining staff and bartenders, most of the staff were neither friendly nor attentive. • Impersonal and Inefficient Front Desk • The front desk team was mechanical and impersonal, showing little effort to provide genuine customer service or hospitality. • Management, including the front desk manager, Jovani, and the customer relations manager, Andrea, was especially disappointing. While they listened to concerns, they were either slow to take action or failed to address issues entirely. • A Disappointing Overall Experience • The experience felt more like staying at a well-decorated roadside motel than a high-end resort. • Assistance often had to be pleaded for, and most concerns raised with staff and management were dismissed or ignored. • Specific Issues Observed • Poor room maintenance. • Lack of enforcement of poolside towel-holding policies. • A troubling absence of security (e.g., a guest broke down a door over 30 minutes without staff intervention). • Falling Short of Expectations • Overall, the experience was far below expectations for a resort of this caliber.

  Jan 22, 2025
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  Meh! I’d opt for another Hotel

  Our group stayed at this hotel for a wedding, and unfortunately, the experience was disappointing in many aspects. The hospitality from the front desk and general staff was far from welcoming—many interactions felt rude and unprofessional. The hotel itself is in dire need of updates. Numerous appliances were outdated and in poor condition, making the stay less comfortable than expected. The air conditioning system, in particular, was subpar, which was especially frustrating given the high price of staying here. Additionally, the hotel imposes a lot of rules and regulations, which felt excessive for a luxury property. Some flexibility and better customer service training could make a huge difference. On a positive note, the waitstaff at the restaurants and the housekeeping team were exceptional. They were sweet, humble, and provided a level of service that stood out compared to the rest of the staff. Overall, while some individuals made the stay more pleasant, the lack of hospitality, outdated facilities, and rigid policies make it hard to justify the cost.

  Jan 19, 2025
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  Very enjoyable vacation

  fantastic view of all the airliners on Maho Beach Got to witness it live over our heads Everything about our vacation was very nice, I probably would not get the swim out room if I went back as it was beautiful but the sun goes behind the building by 415PM and most days I was still at the beach. Food was very good in all restaurants our favorite was Azul, we were able to have a steak for dinner and for lunch a delicious burger, Some names who gave excellent service. Jane at breakfast buffet Jennifer at Azul Jeannel at Azul dinner, Jonathan smiley delivered coffee to our room everyday, special guy. There was some shopping outside the hotel but we took a cab to the french side and went to the flea market. The views at all of the restaurants was fabulous and all of the staff were friendly, Every other day there was a grill set up for hamburgers and hotdogs which was a plus if you wanted a snack before dinner the only negative was I had a bad experience with the locals trying to do massages on the beach. On our first day they convinced us to try them out for 10 minutes and then proceeded to ask for $120.00 completely caught me off guard and very uncomfortable as they knew I had cash, My husband actually had words with the man masseuse about ripping us off on our first day, just be careful Beach was not big enough for us but we swam everyday and had our beach chairs just above the wall where the jetty was . All in all it was a good vacation

  Jan 16, 2025
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  Beautiful Location, Mixed Service Experience

  I recently stayed at the Sonesta Maho Beach Resort from December 30th - January 3rd, and while my experience was okay, it didn't quite meet the high expectations I had. The location is beautiful, with stunning views and a lovely beach setting that makes for a great getaway. However, some aspects of my stay left me wanting more. One notable downside was the inconsistency in staff friendliness. While some team members were warm and welcoming, others seemed disinterested, which impacted the overall atmosphere of the resort. Despite this, I had the pleasure of meeting some genuinely fantastic staff members. The bartender, EDDIE in the casino lobby was an absolute gem! He made the best lemon drops I’ve ever had, and his positive energy brightened my evenings. We owned Karaoke! lol! Dining at the buffet was another highlight of my stay, largely thanks to the wonderful service from MS. ROSE, MS. SHARON, and ENRIQUE. They were always friendly, greeted guests with a smile, and made us feel truly welcomed. Their warmth was a breath of fresh air amidst the mixed experiences with other staff members. On the bright side, I also met some really cool people during my stay, which added to the fun and made the trip enjoyable overall. My family played a huge role in making this vacation memorable, and I cherish the moments we shared together. In summary, the Sonesta Maho Beach Resort has its strengths, especially in location and some outstanding staff members, but there is room for improvement in customer service. I hope my feedback can help enhance the experience for future guests. Would I return? Perhaps, if the staff consistency improves. Stars: ★★★☆☆ (3/5)

  Jan 14, 2025