SLS Baha Mar - EP

Customer Ratings & Reviews

TripAdvisor Traveler Rating

853 reviews

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  Overpriced middle of the road experience

  We have stayed at other Rosewood Hotels and had fantastic experiences. Unfortunately, this experience was nowhere near on par with the others. While the hotel is beautiful and the rooms are very nice, this is not a luxury experience. Hotel employees are disinterested (and in some cases even nasty) and essentially incompetent to help guests through basic matters. We planned our dinner reservations months ahead, only to receive email cancellations for some of the days. As a result we had to shift all of our reservations. When the online system did not work , we called the concierge and corrected all of the reservations. Once we arrived, we were still receiving notices of the reservations we had cancelled. I went to the concierge again and walked through our reservations for each day. To my surprise, it still was not corrected, and we were billed for reservations we had missed (the ones we cancelled). The cleaning staff took our soap out of the shower when cleaning the room and took a day and a half to bring it back. In addition, no one at the hotel could direct us where to go to meet the provider of our offsite excursion. Even worse, after the excursion, we were left offsite after a driver, who apparently is paid by the hotel, refused to drive us back. The worst part of this experience is the price. We are used to paying premium prices and are ok with that if the experience is top notch. This was not. The food is average in almost all cases but is tremendously expensive. Think $15 for a coffee. Our nightly dinner (for 2 adults and a 12 year old) was almost always approaching $500, and the food was not good (except for 1 or 2 places). Lunch cost us $260 for 2 taco orders, a hamburger and a salad. The prices are insane. I felt like I was getting robbed on a daily basis. To summarize, this is not a luxury or quality experience. This place is designed to appeal to the masses and the experience matches. If you are looking for a high level, luxurious vacation, go elsewhere. You will not have that experience here. You are better off staying at one of the other hotels on the property. The experience is the same at 1/2 the price.

  Mar 27, 2025
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  “A Rosewood Stay is a Happy Vacay”

  My daughter and I recently spent another memorable week at the beautiful Rosewood, Baha Mar. Our only regret. — the vacation was not long enough. This rewarding, relaxing, rejuvenating experience, my fourth stay at the Rosewood and my daughter’s fifth was definitely “over the top!” Upon arrival, the amazing “one and only” Shanecquar, the Front Desk Manager, along with her hard-working staff welcomed us back with smiles and open arms. Shanecquar then graciously escorted us to our home for a week, a gorgeous, spacious contemporary and immaculate suite which included butler service from morning to night. As is always the way, chilled champagne with delicious savory delicacies and freshly baked goods were part of our welcome cheer 🥂. As we unpacked and settled in, I sipped on a glass of champagne while relaxing on the comfy huge terrace,nestled in beautiful landscaping with clear blue skies to mesmerize me. Yes, once again, Shanecquar showed us paradise. The huge state of the art kitchen and bathroom along with the laundry room in our suite all felt like pure luxury. Regarding our butler services, I feel like Shanecquar assigned the cream of the crop to us. Aaron, our first butler was outstanding; however, his tenure was short-lived due to a scheduling change. There was no regret because immediately we were blessed with Zia who never missed an hour or day making us feel like Queens! Zia most definitely has the people skills, demeanor, high energy, and hotel experience to serve all sizes of families, and ages. Her reassuring smile will make any guest feel relaxed, comfortable and stress-free. Kudos to Shanecquar for making all of the above possible. I would be remiss if I did not commend and again thank all the restaurant, pool and beach personnel who accommodated and served us all day, every day. My sincere appreciation to Greg, George, Dominic, Charles, Manny, Tyrec, Destiny, Ashley, Clive, Anton and our shining stars, Scott and McDonald who are exceptional in everything they do. Of course, from evening to night, our eloquent wining and dining always begins in the classy cozy Manor Lounge run by the renowned Fluffy and the best Baha Mar bartenders ever! Just remember all of the above can be yours if you check into the Rosewood, Baha Mar and simply enjoy!

  Mar 16, 2025
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  Terrible

  Absolutely terrible service. Was made to wait 5 hours for my room. But was “conveniently” encouraged to eat and drink while I wait. $75 basic salad and a glass of water later I’m still waiting for my room. This place sucks and I will not be back.

  Mar 11, 2025
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  The place is spectacular, but the staff shines the brightest

  My wife and I we're on our honeymoon and had booked a very very high end local Airbnb. When we arrived at the Airbnb, it was an absolute nightmare. It was dirty, unsanitary, falling apart, completely falsely advertised. We were in the rain, at night, in a country that we've never been to and found ourselves completely homeless. There was some complication in switching our phones over so we didn't even have the ability to call anybody to check for local availability at a hotel. We have been traveling all day, we're tired, dirty, hungry, didn't have any communication, or place to live. We had to leave the Airbnb and decided to go to the closest hotel… We pulled into this gate and the security guard had suggested us going to the Hyatt versus the rosewood. Evidently the rosewood was quite expensive and the high it might be able to serve our needs better however when we got to the Hyatt, it was quite the party town. My wife and I are both sober and a nightclub with drunk folks on our honeymoon was certainly not the vibe we were after. We ended up at the rosewood and when we got there, Way (the concierge) was so incredibly welcoming while we felt completely out of place. It was total shock what was going on with us…Way what is trying to show us how to book a room and although incredibly pricey, we had nowhere else to really go. She was kind, gentle, encouraging, uplifting, reassuring, generous, and while my wife was trying to manage the logistics of everything, I was starting to have a nervous breakdown. Way recognized my need for console and sent this woman named Dianna. She immediately wrapped her arms around me, wiped my tears, sat me down on the couch and ministered to my soul. Not did they provide such incredible service, but they continued to shock and amaze us with their kindness for the next few nights that we stayed there. Dianna walked us around everywhere…provided incredible door to door service to restaurants, brought gifts to this absolutely spectacular room that Way provided. They went above and beyond to make sure we were safe, comfortable, and every need was met. They recognized the severity of this crisis and instantly became woman that I will forever remember as being godsends. No matter how many times we complimented these two women specifically to all their bosses, they are worth their weight in gold and I could never sing their praise enough. Not only were those two women spectacular, but everybody on the staff was friendly, upbeat, energetic, we were pampered, and we wanted for nothing. The linens in the room are absolutely stellar, kitchen, food, pools, landscaping,…just everything was a dream. It was so incredibly clean, quiet, the views were mesmerizing and breathtaking. Although our stay was far too short, we will go back just so we can see the staff again. It brings tears to my eyes even writing this because there will never be enough words to recognize what these two women have done. They have changed our lives forever and what they did for us during such a crisis was nothing short of a miracle.

  Mar 06, 2025
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  Great Stay at Rosewood Bahamas with Incrediblly Gracious Staff

  Exceptional customer service at a beautiful resort Rosewood Nassau Bahamas is beautiful property, totally upscale, well constructed, right on the beach and very well done. It checks all the reviewer boxes on excellent housekeeping, cleanliness, amenities, location, etc. However, the best thing about Rosewood Nassau is the genuine nature of the service staff, without exception. Being a friendly person and interested in hospitality, I talked briefly to perhaps two dozen staffers over my three day stay. To name a few, my check-in was conducted by LaKita Austin, and she saw to my comfortable stay continuously. I had exceptionally thoughtful and warm service from the concierge, Drew Laval, whom I would hire in a heartbeat. On my last day, I had a half day off from my business colleagues to explore the island when I got to know the staff and the locals better. I asked one employee named Silvano, for the best restaurant locally. After his obligatory recommendations the hotel's outlets, he recommended Sapodilla, a local estate managed by the local family's 28-year-old son, Jamie, an impressive young man that i predict will be PM one day. Sapodilla prepared me fresh broiled fish, and fresh vegetables with a delicious hollandaise sauce. They are clearly a boutique restaurant, only about 10 minutes from the hotel, and they provide round-trip transportation to and from Rosewood, piano bar such that I finally felt like I had pierced the institutional veil. This was a hard find because most of the local food is deep-fried, ordinary and unhealthy. Another Guest Services staffer by the pool and on my last day in the lobby was Claudia, a charming and beautiful young Bahamian. Upon my departure she bound it up to me genuinely and warmly to wish me well. How does Rosewood find, train and retain these people? Whatever their recipe, it is commendable. This management team does a great job. Congratulations! Many Thanks, Mark

  Mar 04, 2025