Sheraton Maui Resort & Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5357 reviews

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  Disappointing Experience with Noise, Amenities, and Safety Concerns

  Our stay at the hotel was far from relaxing due to several issues: 1. Room Location and Noise: Our two rooms were located next to an elevator and two service closets, resulting in constant commotion and noise throughout the night. This disrupted our sleep and overall comfort. 2. Breakfast Ordering Setup: The process for ordering breakfast for take out was confusing and inconvenient. Guests were required to yell their orders through a small hole in a glass divider amidst a noisy environment. At $25 per dish, this setup felt unorganized and inappropriate for a hotel of this caliber. 3. Beach and Pool Amenities: On our only full day at the resort, all the umbrellas at the beach were rented out. It’s surprising that the hotel hasn’t invested in more umbrellas to accommodate guests. We were forced to rent a cabana for $240 since all pool chairs were also taken. While using the pool cabana, we encountered a group of aggressive teenagers who were not hotel guests. They disrupted the pool area by cussing and jumping off the bridge. More concerningly, they surrounded and harassed my 13-year-old daughter, demanding her phone number. 4. Security and Safety: When I approached security during this pool incident for assistance, it became apparent they had been observing the situation but failed to intervene until prompted. This lack of proactive action made us feel unsafe and unprotected as guests. Given these issues, our experience did not meet expectations, and I cannot recommend this hotel. Improvements in noise management, amenities, and guest safety are essential for future guests to feel comfortable and secure.

  Dec 30, 2024
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  What an experience!

  Amazing views, amazing staff! I felt pampered and valued as a guest there! There is so much to do on property, no reason to leave. The pools are awesome if you don't want to go to the beach but if you do, it is just a few steps from your room. We watched the cliffdiver but you can do it yourself if you want!

  Dec 24, 2024
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  More pros than cons, but could definitely use improvement

  Pros Gorgeous facility. Really loved ocean view room. Great bracelet room key. Staff was wonderful. Rosita in housekeeping deserves particular praise. Really great daily yoga classes with Romain Yoga. While initially I groaned at the 7:30 am start time, any later would have been too hot. Breakfast was great BUT Cons When we checked in, we were told continental breakfast was included, upgrade to hot options was $15. When we went to breakfast the next day, and every day after, breakfast upgrade was $19. They didn’t care that we had been told $15 at check-in. There was only ever one person at the check in desk for the first four days of our stay. So when our room key didn’t work, as always happens, we had to wait in line with people checking in to have our room key reset. We also waited in line two days before we checked out to request late check-out only to be told we couldn’t request late checkout until the day before. They couldn’t have just entered the request in the computer? Fortunately, finally there were two people at the desk the day before, and they took and honored our request for late checkout. Thank you. While housekeeping was excellent, there were dirty mops and rags left out for a couple of days. The logo’d water bottles were nice, but poorly designed; you have to remove the top completely to drink from the ridged edges. While the facility is gorgeous, it could use sprucing up. It looks a little tired. But it’s Hawaii! we were thrilled to be there. Thank you.

  Dec 19, 2024
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  Great property

  Amazing wonderful vacation at a beautiful spot in Maui. Of all the hotels in the strip of resorts the beach here is the finest. The sand is super soft, there’re turtles and fish that swim near the rocks, and the beauty of the sunsets are picturesque. We felt exceptionally well taken care of by Anjelica who provided exceptional service and catered to our needs. We enjoyed our family suite along with the breakfast buffet when upgraded for $15 allows for full access along with papayas which is a pleasant surprise! All in all the resort is a tad dated in feel but still well kept, expansive open grounds that have a luxe feel. Another pleasant plus is that this property does not force you to check out towels and penalize you for return. The pools are also impressively designed allowing for winding pathways throughout the property along with shallow splash zones for kids.

  Dec 15, 2024
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  Sheraton Maui- Location, Location and Location !

  You can’t beat the location of the Sheraton Maui which is tucked in next to Black Rock. You can walk right out of the hotel and jump in the water and swim with tropical fish and green sea turtles. You can also watch the cliff diver ceremony every night just before sunset. I’ve stayed at the hotel several times and my favorite building is #4 where we were able to see Black Rock, the Sheraton pool, the beach, and many sailboats (see photo). We rented snorkel equipment at the Sheraton beach shack and one of the pool attendants, Codiac, was always smiling and willing to help. The pool is very refreshing and a great place to escape the heat. My only complaint is that the Sheraton did not monitor people who were not staying at the hotel using the pool and the lounge chairs. One guy was bragging how he could just buy a beer at the Sheraton restaurant and then use the pool for the day. They really should reserve the pool for the paying guests. The breakfast buffet was good especially the made-to-order omelets. I was happy with our stay and would happily return.

  Dec 09, 2024