Sheraton Maui Resort & Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5375 reviews

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  Good Time. Quiet. Feels Like Home.

  First, let me start with the good stuff. Location, location, location! You cannot beat the location. Tucked into black rock, it is quiet, the beach is lovely, and the view is fantastic! Getting a spot on the beach was never a problem. We rented a couple of chairs and an umbrella twice and had no issue getting a good spot. The beach is soft and rock-free. The pool, bar, restrooms, and towel service were right behind us, which was easy access. The pool was quiet and very nice. It is two pools connected by a waterway. Some call it a lazy river, but it didn't flow. There was nothing river about it, but it was still nice. A decent-sized spa/hot tub was up a short staircase in the center section of the "river." On our first day, I rented one of the poolside Casabellas. Let me tell you, #23 is the best one there! It is on the river, across from a waterfall and the hot tub. The towel booth is behind you, and the bar is close by. It is secluded, as those things go, and very peaceful. The price was very reasonable ($60) for the day. I only wish someone had come around to take drink and snack orders. The bar was not far, but it would have been a nice touch. On our first night, we had dinner at the Coral Reef. The mai tais were outstanding, and the food was delicious. We sat outside and had a fabulous view. We enjoyed it very much. That was on a Monday night. The Coral Reef was not open again for dinner until Friday night. That was strange. There was almost nowhere else to eat at night at the resort. That was extremely disappointing. The main pool bar (the Cliff Dive Grill) was open for food until 8pm, but choices were limited. Now, Maui Brewing Company (restaurant) was a 4-5 minute walk and Whaler's Village, which has many shops and restaurants, was a 10 minute walk. So, it isn't like you would starve, but it was weird that a "resort" didn't have a real restaurant open. The Sheraton Luau was open almost every night and it was very well attended. So, you could also eat there (for a hefty price). Maybe it was just too lightly attended of a week? We stayed in a Moana Ocean front room with the best view we have ever had from a hotel. The top of black rock was to our left and we looked over a small cove with Lana'i and Moloka'i in the distance. The sunsets were excellent, and we saw whales, pods of dolphins, and monk seals from our balcony! We were there at the end of whale season. It was the most time we have spent on a balcony at a hotel. We had drinks and breakfast and played cards out there, looking at the awesome view! Now, the growth areas for the resort from our point of view: Being up on the cliffs was secluded and quiet. It also has its own self-parking lot at the top, which is less crowded than the main garage (even though it is much smaller). The journey from our room to the main resort was an adventure. Mind you, I knew all about it going in due to other visitors' reviews here on TripAdvisor, so we were not unhappy. However, it would have been unpleasant if the resort wasn't as empty as it was. We were on the 4th floor of the Moana Ocean Front Tower. We had to walk down the very long hall, go down a floor (elevator or stairs), take a bridge/walkway to the next building, go to the 8th floor, walk through another building to a third elevator to the 1st floor, spitting us out at the main pool. Phew... ;-) The entire week, we almost saw no other people in our building, and the journey from our room to the main resort usually took four and a half minutes. That is not bad at all. In some hotels, we have waited twice as long for the elevator! We also liked getting in our steps, so we didn't care. As I mentioned, if the place had more people and we had to wait for elevators or traverse long flights of stairs, it would have been less fun (but the view from the room would still have been worth it). There is a significant lack of nightlife and things happening after hours. As I mentioned above, the good news is that Whaler's Village is only a 10-minute walk away, and that place is jam-packed with nightlife. The walkway to Whaler's Village (and the Westin next door, which also has plenty to do) is not well-lit at the Sheraton side. One portion was pitch dark. That needs to be addressed, and I let the hotel staff know. The rest of the businesses along the walkway light it very well. Final Thoughts If you want a quiet, beautiful property with a fantastic beach, decent pool, and excellent location. This is your place! It is a stone's throw away from a major shopping and nightlife center. We took a sunset whale-watching dinner cruise right from Kaanapali Beach. There is snorkeling, scuba, and more right there. The Moana Ocean front rooms are well worth it. Lewis, who works at the Aqualani poolside concierge, is excellent! Helpful. Friendly. He goes out of his way to learn about you. The week would not have been as good without him. Anjelica, the Sheraton pre-arrivals manager, is also outstanding. I had several questions before the trip, and she didn't just answer them, but Anjelica made sure I was taken care of. Yes, it is her job to do that, but she is really good at her job. I can say enough about her and how she added to our experience. We enjoyed the Sheraton and would go back there again. We have also stayed at the Westin, just down the beach, and loved that Marriott property as well. The Westin makes you feel more pampered (for a price), but the Sheraton feels like home.

  Apr 21, 2025
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  Awful service, wonderful location

  Wonderful location & hotel but really poor service for the high price: Air condition in room was not working, had to get maintenance every day of our 3 days stay. No blackout curtains in room. Not enough beach chairs in pool area to get one after 11 a.m. And 2 beach chairs & 1 umbrella at the beach costs 100$ extra for hotel guests!!! But were booked out after 11 am as well. Furthermore drama about breakfast, that we've paid for but was only until 10am on Easter Sunday, but checkin said til 11am. When we asked friendly about these problems, staff was really unfriendly and didnt care, but eventually fixed it (except the beach chairs issue). The only friendly people were housekeeping and valet parking.

  Apr 21, 2025
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  Spring Break

  This was our third year in a row spending Spring Break at the Sheraton Maui, and I have to say, this trip was the best one yet! The location itself cannot be beat - right at Black Rock for snorkeling and swimming; and only about a 10min walk to Whaler's Village. The Sheraton seems to be spread out quite a bit compared to the other hotels south of Black Rock, which is a great feeling vs feeling like everything is crammed on top of each other. From the moment we arrived, everyone was incredibly friendly and welcoming. Anjelica Cocson reached out before our arrival with helpful communication and even surprised us with a thoughtful welcome gift. Our room attendant, Inielda, was amazing! She treated my family with kindness throughout our stay. She always had a nice word to share and worked around our schedule to keep our room tidy without interrupting our plans. We also bumped into Amor T while wandering through the hotel. He genuinely checked in on us, asking how we were doing and what we had planned. It felt great to have such sincere conversations! Overall, it was an amazing experience filled with warm hospitality.

  Apr 21, 2025
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  Family fun and swim with turtles

  This Sheraton is my favorite hotel as it’s built into the black rock Maui coastline which is great to watch the waves crash and cliff divers. A group of sea turtles of various sizes have moved in these past several years which is amazing to see up close and for snorkeling too. The buffet breakfast is a feast fit for Maui with a variety of hot dishes from Asian to Southern and always features fresh pastries, fruits and wicked good omelets made with your choice of ingredients. The staff here are amazing too with friendly restaurant and room hospitality folks making you feel the Aloha spirit. If you are lucky enough to have Marriott status be sure to email the pre-visit host Angelica to let her know of any special stay needs. We got a large cot for my son and a wonderful tray of chocolate covered fresh fruit and a chilled botttle of champagne as a random surprise. The luau is a feast you’ll remember for a lifetime and great for family photos too.

  Apr 09, 2025
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  If you like big, noisy family resorts and money isn’t a big thing, great. No peace and quiet for couples, though

  Nice location and pools but there just aren’t any warm or friendly Hawaiian vibes. This hotel could be anywhere. The food was expensive and you are limited to one for breakfast, one for lunch and two for dinner. This place seems good for families but a couple wanting quiet to read, nap and chill will be disappointed. We wanted to get away from the kids at the pool but they wanted over $100 to get a chair and umbrella to sit on the beach! Felt nickel and dimed to death. I’ll leave with a positive…the bed was wonderful!

  Apr 03, 2025