What We Love
- Make the best day of your life even better with outstanding wedding/honeymoon packages.
- 24-hour room service will put a dazzling array of amenities and luxuries at your fingertips.
- Create lasting memories with friends and family at any one of the countless shows and performances taking place on a daily basis.
Things to Know
- It's only a 25 minute ride from the airport.
- Upgrading to the Preferred Club will give you exclusive access to upgraded rooms, afternoon hot and cold hors d'oeuvres and more.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Montego Bay has captured the imagination of travelers from around the world. Now, you can experience the thrill and magic of this unique destination while indulging in an uncompromising, luxury resort experience.
When it comes to all-inclusive Jamaica resorts, Secrets Wild Orchid sits comfortably at the top of the list. With unbelievable onsite amenities including a diverse selection of gourmet restaurants, onsite fitness center and lavish spa, there's nothing stopping you from crafting the vacation of your dreams during your time here.
This resort has everything you have ever wanted in an all-inclusive getaway and so much more - it's called Unlimited-Luxury®. Here's a snapshot of what you get:
- Unlimited gourmet A la carte dining - nine gourmet restaurants (no reservations needed), plus a coffee bar for your requisite caffeine rush.
- 24-hour room service - if you wake at 4:13 am and want something, you can get it.
- Unlimited international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too.)
- Daily refreshed, complimentary mini-bar. You'll never be parched.
- Nightly entertainment - weekly theme parties by the pool. Get ready!
- Pool and beach wait service.
- No wristbands.
- No gratuities, unless you are so moved.
- Sip, Savor & See lets you nosh/party at the neighboring resorts.
- Free Wi-Fi with the Unlimited Connectivity mobile app that lets you stay connected to friends and family.
Location
Montego BayProperty Information
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Resort Details
Dining
Amenities
Activities
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -Spring Breakers are not permitted at this Hotel. A student group consist of those that travel without parent or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple
rooms. The hotel reserves the right to deny lodging to any reservation of this type.This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10819 reviews
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Nov 21, 2024Great resort to celebrate a birthday
Everyone at this resort is amazing and made sure we had a great time and were well taken care of. Special shout outs to Stephen and Roberto, Keino who did a great job making sure we had everything we needed. Shanique in the sales office was also a pleasure to meet and work with.
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Nov 21, 2024
Great Vibes and Relaxtion
I really enjoyed my time at Secrets Wild Orchid. The resort was clean and the resort beaches weren't crowded and was easily accessible. The food was phenomenal and the staff treated me and my partner very well. I especially liked that the resort had various kinds of restaurants to eat at all throughout the day in close proximity of each other.
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Nov 21, 2024Preferred Club Wild Orchid with Butlers
We have been to Secrets 3 times, and we did not know if we wanted to chance a fourth visit. We had 2 great experiences the first 2 times at Wild Orchid. The third time was not so good at St. James. The rooms were not done consistently and the turn down service was hit and miss. That is why we were hesitant to come to Secrets again. We booked the Preferred club at Wild Orchid with butlers this trip. That decision proved to be a wise choice. Our check-in was quick and efficient. Our Butlers, Adia and Devon were excellent. They were friendly, knowledgeable and professional. They arranged our dinners, and we never had to wait in line. If there were issues, they helped correct them. Our beach chairs were ready for us every day with a cooler of water and beer. Thanks to both for making our stay very comfortable. There was a major event that brought everything to a grinding halt. There was a labour issue where the staff walked out at the first part of our stay. The staff were frustrated with their situation and went out on strike. It only lasted the one day but it opened many eyes to the labour situation in hotels in Jamaica. During the strike our butlers kept us updated on the situation and eased our concerns. There was no housekeeping that date or the next. We paid preferred rates but did not get the service. We do not blame the staff for this. The hotel management was not seen during this time. There was no apology from the hotel, and it appeared that they did not want to communicate in any way with paying customers. They left that to the employees. During this time we saw staff take initiative and supply guests with water, drinks and information. I can’t mention enough the feeling the guests had toward management. Several years ago, I stayed at a Marriott that the staff went on strike. The GM of this hotel was in the lobby everyday talking to the guests, assisting with their concerns and being available for anything that came up. That was leadership! No at Secrets- many commented that they seemed to be hiding behind the staff that were helping the guests. There were some dinners that were great and other that were spoiled by poor service. At the Asian a la carte restaurant we were served cold entrées because the waiter serving us spent a significant time not doing his job. The food was probably in the kitchen waiting to be delivered. Another night Bordeaux was a disappointment because the food was cold again (different waiter) and the lamb was horrible. You could not cut the chops, so much fat and grizzle. We went to Breathless and had the same situation when we ordered the lamb. It was unedible. Even when we asked for a sharper knife, it would not cut through the meat. There were many bright lights on the staff. I mentioned out butlers, Adia and Devon. Our housekeeper Anna Kay was excellent. We learned that the days that were missed she was off. Hotel leadership dropped the ball to cover her days off. The beach staff, Shereece and Kerry Ann always remembered what we liked to drink and at what time. DeonDre was one of the lifeguards that worked on the preferred beach. She had a great sense of humour and everyone loved talking to her. A small encounter with a towel concierge, Jordan O’Connor (age 24), made us feel like we were valued as visitors to the hotel. He was collecting towels one late afternoon and stopped to say hello and asked where we were from. During our conversation, his phone rang and I asked if he was going to answer that. His answer was that he can call them later, presently he was talking with us. That impressed my wife and myself a great deal. That is customer focus! Coco café was a great spot for coffee. We loved our cappuccino in the morning and our Jamaican coffee served up by Erica in the evening. If we go back for a fifth time we will book in the preferred section of Wild Orchid and have the butler service again. We love the people of Jamaica. They are friendly and warm. In every resort you meet staff that may not be having a great day. The overwhelming majority of staff at Secrets will greet you with a big smile or thumbs up!
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Nov 20, 2024
Stephen Cummings
I would like to extend my gratitude to Stephen for delivering exceptional customer service to my family and me. He provided top-notch support and humor, making our experience even more enjoyable. His assistance was invaluable, especially since some of my family members have mobility issues due to knee problems. Thanks Stephen boo!
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Nov 19, 2024Don’t stay here. Food was horrible
The hotel is not kept up. The Rooms were dirty upon check-in. I have stayed at this property at least five times and this was the worst experience ever. Frontline staff is rude. The food choices are ridiculous. Waited two hours each night to eat. Bad experience from beginning to end.