Resort Details

OnSite Dining
  • VARIOUS BARS
    Half Time Sports Bar
    Contemporary bar serving your favorite tropical cocktails whilst enjoying your favorite sports events.

    Rendezvous
    The Rendezvous Bar sits at the middle of the cenote in the Lobby, designed to merge with nature with a combination of carved wood and the colors of sand and rock.

    Sky Bar
    Roof top & swim up bar serving your favorite tropical cocktails.

    Edgewater
    Central bar serving your favorite tropical cocktails.

    BEACH CLUB BAR
    Barracuda
    Barefoot beach bar with magnificent ocean view with an exclusive beach club nearby.
  • VARIOUS RESTAURANTS
    Olio
    Olio brings a taste of authentic Mediterranean cuisine in both menu and design. Dine under the unique fishing net décor and jungle inspired wood décor

    Jasmine
    An exotic Asian adventure with an eclectic fusion of delectable Peruvian cuisine. Experience natural stone and wood decor flowing inside to out on a spectacular terrace. Breakfast 7:00 a.m. – 11:00 a.m. *Exclusive for Preferred Club rooms..

    Bluewater Grill
    Open air dining in spectacular cenote-inspired, jungle surroundings with wood, rock and sand decor, Fresh seafood presented in a quiet and romantic setting. 

    Market Cafe
    The Market Café offers a casual atmosphere combined with contemporary relaxing decor offering succulent cuisine artfully displayed on rock and wood shelves framing the intimate dining area.

    Barefoot Grill
    Enjoy light lunch specialties in a casual and relaxed setting.

    Veranda
    Enjoy light lunch specialties in a casual and relaxed setting.

    The Grotto
    Enjoy light lunch specialties in a casual and relaxed setting.
    Exclusive for Preferred Club.

    Coco Cafe

    BEACH CLUB RESTAURANTS

    Seaside Grill
    Gourmet salad buffet and à la carte international cuisine for lunch.


    Willy’s Place
    Enjoy grilled favourites by the water.

    Rosewater
    Exclusive to guests staying at Casa Zamna. 

On-Site Amenities
  • Car Rental Services†
  • Concierge desk
  • Currency exchange†
  • Elevators
  • Front desk
  • Internet services
  • Laundry/Valet service†
  • Medical Facilities Service†
  • Meeting rooms†
  • Travel agency†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Golf †
  • Scuba diving †
  • Theatre †
    Seating capacity to 500 guests.
  • Volleyball
Off-Site Recreation
  • Beach †
  • Water activities
    • Water aerobics
    • Water polo

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 1192 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    First time guest

    The property is beautiful and they keep it spotless. The staff are friendly and accommodating. I enjoyed my spa experience fully. There are no breakfast options for vegans, the "bartenders" can't mix drinks (you get something different each time you order), and the entertainment isn't great. However, the violinist was amazing.

    Apr 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A must stay

    This resort was so nice. The staff was so attentive. There was quite a few different pools that had different vibes to them. The food was really good. I stayed for four days and I thought it was perfect. They had a place where you can book excursions and book your transfer back to the airport. The hotel is very modern and the rooms were very nice. I highly recommend this place.

    Mar 31, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Pésima actitud de Grechen

    Si tienes la oportunidad de ir a este hotel desaprovechala,no vale la pena, la srita. Grechen en la recepción tiene una pésima actitud, nos trato mal, se supone que el check in es a las 3 y se molestó porque le pedimos las habitaciones a las 3 tal cual dicen y solo se limitó a decir que fuéramos a comer (cosa que ha habíamos hecho) y dijo que aunque fueran las 3 no podía hacer nada porque no tenía habitación lista, cuando pedi hablar con un gerente dijo que ella era la gerente y no me quiso ayudar en lo absoluto. Necesitan capacitar más a su personal sobre todo a la Srita que se ve que no le gusta su trabajo. Cuando por fin obtuve la habitación la Srita me dió las llaves de muy mala manera. No vuelvo a visitar está propiedad y tampoco la recomendaré, íbamos en grupo de despedida de soltero y mis amigos también estarán escribiendo sobre el trato de Grechen.

    Mar 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful staff! Great accommodations.

    Although this location is not on the beach, the staff and accommodations more than make up for the short drive it takes to get to the beach. The staff is SUPER attentive and make you feel special everyday. The spa is top notch. We loved our stay here and would recommend it for anyone wanting to visit the Tulum area if staying on the beach is not a priority.

    Mar 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Beautiful Resort in Tulum

    Just returned from a week at Secrets Tulum and loved everything about it. Although you are not directly on the beach, the pools and facility make up for that. Also I enjoyed the shuttle away from the resort to the beach club. You can also spend days wandering Tulum, which is like an excursion. It allows you to get off resort and visit the surroundings. The service and staff were excellent. I enjoyed alot of the activites including aqua cycle, yoga, bracelet making. Every staff goes out of their way to make your time enjoyable. The drinks were strong in my opinion...lol. I had to ask not too strong after my first marguarita. Food was excellent in all the restaurants. The Asada and Mexican buffets nnights were crazy good. I would not hesitate to go back here.

    Mar 30, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

    Resort Fee – (Leave Resort Fee information if travel is still current.)

    Disclaimer : *The hotel doesn’t provide rollaway beds.* 


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