Secrets Tulum Resort & Beach Club - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1192 reviews

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  First time guest

  The property is beautiful and they keep it spotless. The staff are friendly and accommodating. I enjoyed my spa experience fully. There are no breakfast options for vegans, the "bartenders" can't mix drinks (you get something different each time you order), and the entertainment isn't great. However, the violinist was amazing.

  Apr 01, 2025
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  A must stay

  This resort was so nice. The staff was so attentive. There was quite a few different pools that had different vibes to them. The food was really good. I stayed for four days and I thought it was perfect. They had a place where you can book excursions and book your transfer back to the airport. The hotel is very modern and the rooms were very nice. I highly recommend this place.

  Mar 31, 2025
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  Pésima actitud de Grechen

  Si tienes la oportunidad de ir a este hotel desaprovechala,no vale la pena, la srita. Grechen en la recepción tiene una pésima actitud, nos trato mal, se supone que el check in es a las 3 y se molestó porque le pedimos las habitaciones a las 3 tal cual dicen y solo se limitó a decir que fuéramos a comer (cosa que ha habíamos hecho) y dijo que aunque fueran las 3 no podía hacer nada porque no tenía habitación lista, cuando pedi hablar con un gerente dijo que ella era la gerente y no me quiso ayudar en lo absoluto. Necesitan capacitar más a su personal sobre todo a la Srita que se ve que no le gusta su trabajo. Cuando por fin obtuve la habitación la Srita me dió las llaves de muy mala manera. No vuelvo a visitar está propiedad y tampoco la recomendaré, íbamos en grupo de despedida de soltero y mis amigos también estarán escribiendo sobre el trato de Grechen.

  Mar 30, 2025
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  Wonderful staff! Great accommodations.

  Although this location is not on the beach, the staff and accommodations more than make up for the short drive it takes to get to the beach. The staff is SUPER attentive and make you feel special everyday. The spa is top notch. We loved our stay here and would recommend it for anyone wanting to visit the Tulum area if staying on the beach is not a priority.

  Mar 30, 2025
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  Beautiful Resort in Tulum

  Just returned from a week at Secrets Tulum and loved everything about it. Although you are not directly on the beach, the pools and facility make up for that. Also I enjoyed the shuttle away from the resort to the beach club. You can also spend days wandering Tulum, which is like an excursion. It allows you to get off resort and visit the surroundings. The service and staff were excellent. I enjoyed alot of the activites including aqua cycle, yoga, bracelet making. Every staff goes out of their way to make your time enjoyable. The drinks were strong in my opinion...lol. I had to ask not too strong after my first marguarita. Food was excellent in all the restaurants. The Asada and Mexican buffets nnights were crazy good. I would not hesitate to go back here.

  Mar 30, 2025