Secrets Tulum Resort & Beach Club - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1192 reviews

• 

  Excelente servicio

  El hotel está muy bien. Excelentes instalaciones, comida y servicio. Lo único es que la playa está a 20 minutos del hotel. El hotel tiene transporte para llevarte y traerte. El servicio por parte de nuestro concierge Gerardo fue increíble, él hizo nuestra estadía muy especial, súper recomendado.

  Apr 02, 2025
• 

  Decent

  The property itself is picturesque & has some lovely photo op opportunities. It was mostly clean , there were a few areas where they could do better. A few bugs in the room (but were in the middle of a jungle so no biggie) . The pools were mostly empty except for the foam party. Service at the pools were spotty , one day they had waiters the next the next day the waiter didn’t want to serve pool side- a little confusing. The food , with the exception of the steaks ( I tried 3 different types of steaks & all were terrible) was decent. No reservations needed at the restaurants & little to no wait time. Be aware of the sneaky tour they try to get you to sign up for the first day, it’s a time share seminar & it you opt not to the stay the entire seminar they will refuse to drive you back to the hotel property !

  Apr 02, 2025
• 

  Anniversary Trip 2025

  The resort is very nice, cleanest. The staff and workers are extremely helpful. All of our request were accommodated. The food could have been a little more hotter, but the food was still tasty. We plan on visiting again soon. The spa was excellent, views around the resort were very nice.

  Apr 02, 2025
• 

  Hotel con "Faltantes", no lo recomiendo, mala calidad costo-beneficio

  Tal y como lo señalo en mi titulo, el hotel carece de insumos o "faltantes" como ellos dicen, me entregaron una habitacion sin toallas, por lo que las pedi a mi habitacion, nunca llegaron, fui a recepcion para que me dieran unas, me dijeron que ahi no tenian, tuve que ir a buscar un carrito de servicio para pedir unas, todo esto mientras mi esposa esperaba en la regadera para poderse secar, por la noche en la cena pedimos una carajillo pero tambien estaba en "faltantes", las bebidas en los bares (excepto loby) es de muy baja calidad, habia estado 15 dias atras hospedado en este mismo hotel y habia diversas bebeidas tales como tequila 1800 por lo que pedi' uno y resulta que no tenian que estaba en "faltantes", no tienen ni una sola alberca tempmada, lo rescatable del hotel es su club de playa y todo el material humano, son muy amables, la relacion costo beneficio no es buena, no recomiendo el hotel, por el precio el cual no es nada barato existen mejores opciones. Cabe hacer mencion que no se me envio' lq encuesta de calidad sobre el hotel, solo me enviaron una carta ofreciendo disculpas por parte del Sr Magdaleno Fierro, por lo que no pude expresar via la encuesta mi inconformidad.

  Apr 02, 2025
• 

  First time guest

  The property is beautiful and they keep it spotless. The staff are friendly and accommodating. I enjoyed my spa experience fully. There are no breakfast options for vegans, the "bartenders" can't mix drinks (you get something different each time you order), and the entertainment isn't great. However, the violinist was amazing.

  Apr 01, 2025