Secrets Tulum Resort & Beach Club - All Inclusive

Customer Ratings & Reviews

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  So Far Below Expectations...Beware

  During my stay, I had 2 different rooms. The first - the Preferred master suite penthouse - was destroyed. It's clearly used for parties and not regular guests. The AC was terribly warm, and the ceiling fan was so noisy I could hear it from the patio. Maintenance was called and visited; nothing was fixed. My second room was much better, but the bathroom smelled of weed and there was a dirty q-tip on the bathroom floor. There were footprints throughout the bathroom so I assume it wasn't cleaned prior to my arrival. My overall experience was terrible and nothing that I would expect with the Secrets brand. Overall, the food was mostly inedible and the inconsistency in F&B and service was wild - no matter the bar or restaurant. I've stayed at Impressions and Breathless properties - and this particular Secrets property is on-par with a Riu. Zero pool service, towels in cheezy treasure chest boxes...all for $1k/night. My poor experience started with check-in - having to fill-in paper forms on a clipboard after booking directly and being a WoH member. Then, when I just want to get to my room, I had to sit through a 15-minute sales presentation. I've NEVER experienced this in any of my ~40 resort visits to Mexico - especially when Preferred and paying $1k/night. My room was ready and I was being held hostage with a "glass of champagne" that was clearly the well 9% sparkling wine offered in-room and throughout the resort. I look forward to sharing more details and images with Hyatt and American Express...including how I took a room downgrade given that my original room was un-inhabitable but yet zero discount or refund was offered. Upon check-out, Kevin, the "front desk manager" said he would email me immediately for details about my experience. Surprise, no email. Biggest takeaway - food is absolutely terrible and mostly inedible - especially from the “specialty restaurants”.

  Mar 23, 2025
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  Overall Very Satisfied

  Very beautiful especially at night time. Night life slows down 10ish Sports bar underwhelming Mediterranean Main Course was okay, least favourite of all Lots of pools, loved the pool side service of the preferred pools, 2 of them, both food and drink

  Mar 23, 2025
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  Gorgeous property!

  Gorgeous new resort property in Tulum! We went for our pre-wedding-moon and it was very romantic, as an adults only resort. We particularly liked that this resort was away from the busy and loud hotel strip, but conveniently has its own beach club.

  Mar 23, 2025
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  Great trip

  I traveled to this hotel with family, and everything was incredible: the food, the service from the entire staff, and the hotel offers shuttle service to the beach. We enjoyed the hotel's activities; they gave us a special moment on St. Patrick's Day. Luna from entertainment always greeted us with a smile, gave us tips of the place since she grew up here, and invited us to her activities. She has a lot of energy, making our stay special, and we will definitely return.

  Mar 23, 2025
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  March 2025

  Hotel is new and clean, staff was friendly and helpful. All restaurants are good, theme nights were well worth attending. Bike tour with Luna was great! She's very knowledgeable and personable, we highly recommend the tour. The shuttle to the beach was scenic and we enjoyed most days at the beach club. Overall a good first impression of the Sectets resort.

  Mar 23, 2025