What We Love
- There are tons of fun activities to enjoy during your stay, including wine tastings, mixology classes, dance lessons, yoga and more.
- Enjoy live musical performances, theme nights and beach parties during your stay.
- The resort's Turtle Release Program occurs from July through December.
Things to Know
- This resort is located just 20 minutes from Cancun International Airport and is available to adult guests only,
- 24-hour room service is available for when those inevitable snack cravings hit.
- Unlimited gourmet a la carte dining
- 24-hour room service
- Limitless international and domestic top-shelf spirits
- Daily refreshed, complimentary mini-bar
- Nightly entertainment
- Pool and beach wait service
- The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams and Now.
- Free Wi-Fi and Free International Calling with Unlimited Connectivity mobile app
Location
Hotel ZoneProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restriction may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
18098 reviews
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Nov 19, 2024Exceptional Resort and Service was Top Notch!
What an amazing resort and exceptional service. We went to celebrate my husband’s 60th birthday. Service was top notch that made his birthday weekend. Aldo, Therma (butlers on 28th floor) the best. They made sure we got everything we needed. Angel and Alejandro (pool cabana) Angel made us special reservation for us in 2 places one was the chief experience and the other was the with Alejandro for Mexican dinner at the Market Cafe. Both were the best and amazing. My husband loves Mexican. He was so full and happy. Alberto & Roberto(waiters from our pool cabana made sure we had everything and always checking if we were good. Diego(entertainment) so funny and entertaining. I was so entertained by him. All of them were so accommodating when my husband interviewed them for his YouTube. They ALL treated us like family. My husband wants to go back due to the Exceptional Service! The only complaint I have is the lobby and Market Cafe is HOT! I saw the reviews about the heat but I was hoping it was going to be fixed before I got there.
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Nov 19, 2024Great food but some disappointing factors
Food quality amazing, staff also amazing and very attentive. Cannot day same for management. Pics on website of preferred club pool area is false advertising along with vine bar terrace outside bar which never opened unless for private event. Cafe great, amazing cakes and danish pastries. Steak restaurant great with first class food and cocktails. Very clean hotel. No air con in main part of hotel which made evening drinks in vine bar very warm! Piano bar is tired with a fusty smell...looks very different to pics
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Nov 18, 2024Horrible anniversary
Terrible food, below average as many other reviews mentioned, the first floor is so hot that you can't stay there for more than 20 minutes, you will sweat like a pig. Preferred room is a joke, drinks tastes like there is no alcohol on them, i had to go out and buy my own wine since the don silvestre wine they have is the worst wine i ever tried in my existence. i will never book here again, this was my anniversary, and i can tell you it was a complete nightmare.
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Nov 18, 2024
Great stay
We had a great stay. The entire staff was friendly and helpful. The best part of our trip was our meal at Dragons. Our waiter, Gabriel, was amazing. He went out of his way to make our dinner memorable. Chef Isidro prepared an incredible meal for us, starting with delicious sushi, then appetizers, and one of the best filets I’ve ever had. Do yourself a favor and go to Dragons and ask for Gabriel. You won’t regret it.
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Nov 18, 2024
10/10
Chef Isidro was superb, he delighted with his culinary delights. Gabriel was a superb waiter, 10/10. The steak was amazing, the sushi was far superior to many other resorts. The desserts were greats it’s hard to ask ask for anything mores love it!