Secrets Aura Cozumel - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7247 reviews

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  Secrets Aura Cozumel

  I recently stayed at the Secrets Aura Cozumel, and overall, it was a fantastic experience! The resort itself is beautiful, with stunning views and a relaxing atmosphere. The entertainment was definitely a highlight, with a variety of shows and activities that kept us engaged and having fun throughout our stay. However, I did find the food to be a bit underwhelming. While the variety was good, the quality of the meals didn't quite meet my expectations for a resort of this caliber. That said, the rest of the experience more than made up for it. The staff was incredibly friendly and attentive, and the amenities were top-notch. Shoutout Arbey and Diego! I would highly recommend this resort for anyone looking for a great time with plenty of entertainment and a relaxing atmosphere. Just don’t expect a 5-star culinary experience. All in all, a wonderful getaway!

  Dec 23, 2024
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  It was ok.

  I had a good vacation. There were a few cons I must note. The hotel/ rooms were very outdated and the tub in my room was dirty when we first got there and never got cleaned. There was no hairdryer in my room but there was in all of my other family members rooms, and when I called room service to get a new one, I was put on hold for a long time and ended up getting hung up on. We didn’t get house keeping for 2 days so we had to re use towels and beds weren’t made. The food was mid, sometimes it came out cold. The breakfast options were not good, there was 2 buffets but all the food was cold and seemed old, and there were always birds eating from the food that was laid out. I ended up just ordering room service most of the time. The bartending/ service staff were awesome. I rarley had to wait more than a minute on a drink. I will say- you kind of get kicked to the curb if you’re not part of the preferred club, and we got shamed for staying in secrets instead of dreams. I did like how there were many pools to choose from and the beach access was awesome, along with the beach front service so I didn’t have to get up from my chair to get a drink. The best part of my whole trip was the entertainment staff, particularly Arbey and Diego. They made my trip so much fun and were always making me laugh. Arbey knows how to entertain the guests no matter what age they are. Arbey truly made my experience amazing.

  Dec 22, 2024
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  Avoid this hotel

  Disappointing stay. Would not recommend. Hotel rooms were poorly maintained. Our room was missing a bathroom door. Was then moved to a second room which flooded each time it rained, and our clothes and shoes were soaked. Food quality poor.

  Dec 22, 2024
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  Go to Gohan!

  The resort overall is very quiet. Which lead to lots of great beach time and enjoying the beautiful waters. The Gohan restaurant is amazing! The food is delicious and the service was consistently excellent. We ended up here 3 out of the 5 nights we stayed at Secrets. Many thanks to Clara, Angela, Dolores, Roberto, Rodrigo and Marcel for making our stay so special! The Market Cafe has great service, with Claudia quickly learning names so she can great you as you come in by name. The timeshare talk will take half your day. It's a waste of time and they will push you hard to buy. But it was worth the resort credits. It was enough for a snorkeling excursion and a massage!

  Dec 21, 2024
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  Big Disappointment

  I would give it a zero if I could! Nothing at the resort matched the pictures and descriptions, a huge misrepresentation of what the resort offers. I will not be back! The rooms were dirty, smelled of sewer gas, and lacked any sort of described amenities. Not enough restaurants to handle the guests, and food quality was average at best, nothing exciting!

  Dec 18, 2024