What We Love
- Treat yourself to uncompromising luxury at the resort's world-class spa, featuring seaweed wraps, invigorating hydrotherapy and exotic indigenous treatments.
- Enjoy 24-hour access to room service throughout the duration of your stay.
- Dining is made magical thanks to a diverse collection of excellent global cuisine featured in the onsite restaurants.
Things to Know
- The resort is located only 15 minutes away from downtown Cozumel.
- Upgrading to the Preferred Club will give you access to upgraded rooms, a private swimming pool, and much more.
- Maximize your vacation times by checking pick-up times on scheduled transfers.
Resort Details
- Barefoot Grill
Enjoy delicious snacks poolside or by the beach, with stunning oceanfront views that make every bite even more satisfying.
- BordeauxSavor exquisite French cuisine each evening at Bordeaux, where delectable dishes are served in a newly remodeled, romantic, and elegant setting.
- Coco CafeCoffee & snack bar.
- Desires
o Preferred Club Swim up bar
- Gohan Sushi BarSavor the flavors of Japan each evening at Gohan, offering a delectable variety of sushi and an exclusive ocean view teppanyaki table available by reservation.
- La CavaWine Cellar & Fine Wines – Enjoy an extensive selection of premium wines and spirits with every meal. As home to Cozumel’s only fine wine cellar, we offer over 60 varieties from around the world, perfect for a personalized tasting and paring experiences.
- ManateesEnjoy authentic Mexican cuisine served à la carte in a stunning oceanfront setting, featuring local specialties and rich flavors designed to delight your taste buds.
- Market CafeEnjoy a grand oceanfront buffet featuring a delicious selection of local and international dishes.
- OceanaFresh seafood.Dinner only from (6:30 to 10:30 pm)
- RendezvousLobby bar.
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.** The Romantic Dining experience is valid on all new bookings at select Secrets Resorts & Spas made now through December 22, 2021 for travel from now through December 22, 2021. Cost varies by location. With this package, guests will receive one Romantic Dining experience during their stay. The Romantic Dining experience can be arranged with the concierge upon check-in. Price is based on double occupancy, per stay. Blackout dates and restrictions may apply. This entire offer is based on availability. This offer is combinable with other promotions. Not applicable to group bookings.
- Sky BarRooftop bar.
- WindowsLocal and international fare.
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Currency exchange
- Elevators
- Exercise gym
- Free parking
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Currency exchange
- Elevators
- Exercise gym
- Free parking
- Housekeeping - daily
- Jacuzzi
- Laundry/Valet service†
- Pool
- Restaurant†
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Valet parking†
- Water sports
- Business Services†
- Please contact the hotel for additional information.
† Fees may apply
- BeachBeach fairy games (horseshoes, bocce ball, cornhole)- Beach pickleball
- Fitness center on-site
- Kayaking †
- Non-Motorized Water Sports †
- Pool3 shimmering main pools.
- Tennis court †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7478 reviews
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Apr 10, 2025Overall good experience.
Preferred club beach view worth the upgrade price. Food and beverage were usually good. Room service was excellent. Concierge Moises was outstanding. Mixed drinks in the Preferred club were superior to those at the pool/patio bars. Ocean swimming or snorkeling off the beach not the greatest, rocky with zero visibility (we never went more than 300 yards off the beach). Lack of visibility may have been due to weather conditions during our stay. Access to sister resorts & restaurants a plus.
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Apr 10, 2025Be sure to lock your room and use the in room safe for anything you feel is valuable :-(
The bar staff, the omelet station for breakfast is a must. Had a security scare that resulted in theft and a claim that went unresolved and to date no contact from the resort or the Hyatt corporate office. We did a Jeep excursion for the day to come back to our room door being left wide open and belongings missing. Security confirmed 2 other key cards accessed our room during the day as of now, no resolve or contact. Completely ruined what was an amazing day, vacation up to that point. Either make sure you let the staff know of no house keeping being required, stay in your room while they do it or aggravate your vacation with multiple trips from the beach/pool to keep checking in on your room door being closed. So disappointing,
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Apr 10, 2025DON'T STAY HERE!!!!!!!!!!!!!!!!!!!!1
Worst service ever. 3 - 4 hours for room service. Water off in room for 4 hours one day. No one answers at front desk or concierge. Phone was broken and not replaced for 2 days. Took 3 hours for ice from room service. Staff complained about shortages.
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Apr 09, 2025Bachelorette Weekend Getaway
Just was there from April 4-7 for a little bachelorette weekend getaway. All of the staff were so welcoming and amazing. Couldn’t have asked for a better experience. Honorable mentions: Good morning ladies. Happy Wednesday! I apologize for not sending the names yesterday. I went home after work, crawled into bed and went to sleep lol. Swim up bar: Carlos Isaias Vicki Housekeeping: Myrna Market Cafe: Alberto Kenia Mexican Restaurant: Oscar French Restaurant: Raymundo Sky Bar: DJ-Omar Bar tender: Francisco
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Apr 09, 2025
Don't listen to all the haters!!
Once again there are alot of negative reviews. But truly people, for what you paid you weren't getting a 5 star resort. The staff is fantastic and we have been many time and they have updated or changed the menus in most of the restaurants, for the better. The resort is dated and need of some updating but it is really clean and we had a great time. Loved that the AC worked great, had hot water in the shower and the bed and pillows were comfy. We will be going back again next year. It is a beautiful place to slow down and enjoy.
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $75.99 pesos, ($4.00 usd approximately) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.