What We Love
- The resort is all about a fun social vibe. Beach parties, Kids Club, Teen Club, night shows, adults only section with swim-up bar - it's time to play!
- The All-Playa Experience has themed beach parties every day of the week, with music, food and games!
- 24-hour room service and all-inclusive luxury means that you will have all of the amenities you could ever ask for at your fingertips.
Things to Know
- Maximize your vacation times by checking pick-up times on scheduled transfers.
- Family-friendly and adults-only sections of the resort are available to guests.
- The resort is located in close proximity to Riviera Maya's famous 5th Street, home to shopping, dining and more.
Resort Details
- Various Lounges/Bars-Pool Bar Select Club Adults Only-“Riviera Blue” Pool Snack Bar-Lobby Bar Riviera-Swim-up Bar-Bar La Plaza-Ocean front snack bar for the entire family (conveniently located right next to the main pool)
- Various Restaurants-Festival Grand Buffet (Main Restaurant)-Riviera Grand Buffet (Breakfast buffet)-Il Piemonte(A la carte - Italian restaurant)-Asiana Restaurant(A la carte - Oriental Restaurant)-El Gaucho Restaurant(A la carte - Argentinian Steak House)-Fogo de Janeiro Restaurant (Brazilian Rodizio Restaurant)-Le Gourmet (A la carte - French Restaurant)-Blue Moon (Snacks)-Crêperie-Cupcake Cafe-Chayita (Mexican Grill, specializing in burritos, tacos and salads.)-Gourmex (a la carte Mexican Cuisine)
Some restaurants may only operate on select schedules. Some restaurants expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.
- 24-hour room service
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Child programs†
- Children's play area†
- Disco
- Exercise gym
- Jacuzzi†
- Medical Facilities Service†
- 24-hour room service
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Child programs†
- Children's play area†
- Disco
- Exercise gym
- Jacuzzi†
- Medical Facilities Service†
- Pool
- Sauna†
- Shops and commercial services†
- Spa†
- Tennis court
- Water sports†
- Wireless internet connection in public areas
- Please contact the hotel for additional information.
† Fees may apply
- Bike rental †
- Children's poolThere are 5 children's pools on-site.
- Children's program, onsiteSupervised Kids Club, 2 children’s pools, Puppet Theater, playground area, play station, tree club house, crafts, t-v, children’s movie and sporting activities, ages 4-12.
Mini Eco Park - Direct access to a beach
- Fitness center on-siteSpacious Gymnasium with Life Fitness equipment (Exclusively for guests over 18 years)
- General †Games room: billiards, ping pong, backgammon, chess, dominoes and cards
Daily activities program: Aerobics classes, stretching and beach activities. Bicycle tours during the day. Zumba
Full Schedule for activities with our Entertainment and Sports Equipment.
Excursions: Archaeological Sites Tulum, Coba, Chichen Itza, Ecological Park Xcaret, Xel-Ha, and others.Main Plaza for entertainment with: Stage with
performances, live music - Hot tub †There is 1 outdoor hot tub.
- Pool †10 Pools in the complex, including 1 exclusively for Select Club Adults Only Section & 5 for children.
A 170 m / 558 ft infinity pool overlooking the Caribbean Sea, offering:- A children’s pool with 5 slides** (** height restriction of 1.10m / 3 feet 7 inches applies) and a rain tree- Deep pool area with pool bar - Sauna †Sauna, Jacuzzi, thermal areas, Turkish bath. (exclusively for guests over 18 years).
Temazcal Experience (Sweat Lodge) an ancient ritual to heal body and soul. - Spa †Swimming pool and solarium only for adults.Complete Spa with 22 cabins for massages, facial and body treatments. (exclusively for guests over 18 years).Spa Kids with selected treatments (all children must be accompanied by a responsible adult)
- Teen programsTeen’s Lite Club (13-17 years) with arcade games, mocktail bar, dance floor
- Tennis court2 Tennis courts with evening floodlights & equipment (proper sports attire required, previous reservation)
- Water activities †Pool games and water aerobics. Water basketball.
Water Sports Center with: Diving (Free pool demo, once per stay) Snorkeling equipment (1 hour per day), sailing and kayaks (equipment included) (lessons not included, insurance fee applies).
- Golf †Golf course located within a mile of the property.
Miniature Golf with equipment included
- On-site EntertainmentNightly entertainment: cabaret shows, music halls, pantomime shows, and theme weeks
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
24943 reviews
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Jan 19, 2025Great time at Sandos Playacar
The rooms in the superior adult only area are basic, but we found the bed comfortable and the room was cleaned every day to a decent standard, in our opinion not 4 star accommodation, but perfectly comfortable. If you cannot live without wi-fi in the room you may be disappointed, but why would you need it when there is such a fantastic beach right outside the door.? Wi-Fi by the adult pool, and in other areas of the resort works well. We recommend checking in online on the Sandos Playacar website a couple of days ahead of travel, and uploading your passport details, it saves time when you arrive, just go to the "online check-in desk" at reception. We travelled from the UK with Tui and were still able to do this. Once you have arrived, and have your room number, you can also use this website to book restaurants etc, it's call the Sandos app, but it's really just a website. If you have issues booking restaurants via the app, go to the reception in the meeting point where they are happy to book for you. All the bookable restaurants were good, (we had dinner in them all, the French restaurant being our favourite) the food was a decent quality, and the staff were friendly. The only issue we had was, we found the service to be a bit rushed. The main buffet restaurant was as expected, good choice and multiple cooking stations cooking fresh food. It can be a bit chaotic, which is why we used the smaller buffet called the "ocean snack bar" for breakfast. Service by Esmarelda was excellent. The adult only pool was good fun, plenty to keep us amused with the energetic animation team. The bar at the adult only pool is great, if you think the drinks aren't strong enough, just ask for double measures of alcohol! A special mention for Maria, customer service representative, who was very friendly and helped arrange a local cooking course for us which was great fun. When departing ask Maria to arrange for your bags to be taken back to reception on the golf buggy. NOTE - when you check out, you need to get your wrist band cut off by the staff member behind the check out desk, you then get an "exit voucher" that you need to give to the concierge to get you suitcases back.
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Jan 14, 2025
Excellent stay in Sandos
Hotel is super clean, beds and pillows are comfortable. Beach is beautiful and much better then other parts/hotels of Cancun we stayed at. Food is excellent in both buffet and a la carte. Staff service is excellent here and much better then with all other previous stays in different hotels. Especially Maria from Royal Elite Concierge and Kena provided excellent service upon check in and explained us well about about the resort and the amenities. Marlon and Angie from activities create awesome games at the beach and then lead the evening entertainment until late at night. They are great, super fun and our group of adults and kids fully enjoy those beach activities. Great job guys!
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Jan 13, 2025
Best bartender sandos playacar
The best staff was at the 9000 bar (pool on the family side where theres the rooms are) They are fun the drinks are better than anywhere else in the resort .. . They made shur we hade a fun time they where giving party vibe but family friendly you have to stop and say hello you will not regret and have a blast Staff name: Cecy , Ruberto, Melqui Thanks for making are afternoon the best time 🤩🍹🍸🍷🍻
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Jan 13, 2025
Ramon by the pool side bar
At this resort I found myself getting drinks repeatedly, but one bar stuck out the most. The poolside bar and the server there is what made it stick out, Ramon, Ramon was super friendly and the vibes where always up and amazing! Thank you Ramon
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Jan 12, 2025
Sando’s Playacar review
Yamilet in the French restaurant was extremely attentive , polite, and very personal at every visit. She took the time to teach us some Spanish words. The food was always excellent. We also had the opportunity to have her at the Mexican restaurant , same politeness and always a smile. 👍👍👍👍👍👍👍👍👍👍👍👍
- AdvisorySpring breakers are not allowed. Minimum check-in age is 18.
- AdvisoryThe environmental sanitation fee in the municipality of Solidaridad, all hotel guests are required to pay $31.12 - Mexican Pesos per room per night upon check-in at their hotel.Either cash or credit card will be accepted.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:
Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds.Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -This hotel does not allow groups of students or spring breakers.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed