What We Love

  • The resort is all about a fun social vibe. Beach parties, Kids Club, Teen Club, night shows, adults only section with swim-up bar - it's time to play!
  • The All-Playa Experience has themed beach parties every day of the week, with music, food and games!
  • 24-hour room service and all-inclusive luxury means that you will have all of the amenities you could ever ask for at your fingertips. 

Things to Know

  • Maximize your vacation times by checking pick-up times on scheduled transfers.
  • Family-friendly and adults-only sections of the resort are available to guests. 
  • The resort is located in close proximity to Riviera Maya's famous 5th Street, home to shopping, dining and more. 

Resort Details

Dining
There's no shortage of outstanding dining opportunities at this popular resort!
OnSite Dining
  • Various Lounges/Bars
    -Pool Bar Select Club Adults Only
    -“Riviera Blue” Pool Snack Bar
    -Lobby Bar Riviera
    -Swim-up Bar
    -Bar La Plaza
    -Ocean front snack bar for the entire family (conveniently located right next to the main pool)
  • Various Restaurants
    -Festival Grand Buffet (Main Restaurant)
    -Riviera Grand Buffet (Breakfast buffet)
    -Il Piemonte(A la carte - Italian restaurant)
    -Asiana Restaurant(A la carte - Oriental Restaurant) 
    -El Gaucho Restaurant(A la carte - Argentinian Steak House)
    -Fogo de Janeiro Restaurant (Brazilian Rodizio Restaurant)
    -Le Gourmet (A la carte - French Restaurant)
    -Blue Moon (Snacks)
    -Crêperie
    -Cupcake Cafe
    -Chayita (Mexican Grill, specializing in burritos, tacos and salads.)
    -Gourmex (a la carte Mexican Cuisine)

    Some restaurants may only operate on select schedules. Some restaurants expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.
Take advantage of a wide variety of luxury amenities during your stay!
On-Site Amenities
  • 24-hour room service
  • Babysitting†
  • Beauty shop/salon†
  • Car rental desk†
  • Child programs†
  • Children's play area†
  • Disco
  • Exercise gym
  • Jacuzzi†
  • Medical Facilities Service†
  • 24-hour room service
  • Babysitting†
  • Beauty shop/salon†
  • Car rental desk†
  • Child programs†
  • Children's play area†
  • Disco
  • Exercise gym
  • Jacuzzi†
  • Medical Facilities Service†
  • Pool
  • Sauna†
  • Shops and commercial services†
  • Spa†
  • Tennis court
  • Water sports†
  • Wireless internet connection in public areas
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Enjoy sailing adventures, thrilling outdoor biking or indulgent relaxation at the sauna!
On-Site Recreation
  • Bike rental †
  • Children's pool
    There are 5 children's pools on-site.
  • Children's program, onsite
    Supervised Kids Club, 2 children’s pools, Puppet Theater, playground area, play station, tree club house, crafts, t-v, children’s movie and sporting activities, ages 4-12.

    Mini Eco Park
  • Direct access to a beach
  • Fitness center on-site
    Spacious Gymnasium with Life Fitness equipment (Exclusively for guests over 18 years) 
  • General †
    Games room: billiards, ping pong, backgammon, chess, dominoes and cards 

    Daily activities program: Aerobics classes, stretching and beach activities. Bicycle tours during the day. Zumba

    Full Schedule for activities with our Entertainment and Sports Equipment. 

    Excursions: Archaeological Sites Tulum, Coba, Chichen Itza, Ecological Park Xcaret, Xel-Ha, and others.

    Main Plaza for entertainment with: Stage with 
    performances, live music
  • Hot tub †
    There is 1 outdoor hot tub.
  • Pool †
    10 Pools in the complex, including 1 exclusively for Select Club Adults Only Section & 5 for children.

    A 170 m / 558 ft infinity pool overlooking the Caribbean Sea, offering:
    - A children’s pool with 5 slides** (** height restriction of 1.10m / 3 feet 7 inches applies) and a rain tree
    - Deep pool area with pool bar
  • Sauna †
    Sauna, Jacuzzi, thermal areas, Turkish bath. (exclusively for guests over 18 years).

    Temazcal Experience (Sweat Lodge) an ancient ritual to heal body and soul.
  • Spa †
    Swimming pool and solarium only for adults.
    Complete Spa with 22 cabins for massages, facial and body treatments. (exclusively for guests over 18 years).

    Spa Kids with selected treatments (all children must be accompanied by a responsible adult) 
  • Teen programs
    Teen’s Lite Club (13-17 years) with arcade games, mocktail bar, dance floor 
  • Tennis court
    2 Tennis courts with evening floodlights & equipment (proper sports attire required, previous reservation) 
  • Water activities †
    Pool games and water aerobics. Water basketball.

    Water Sports Center with: Diving (Free pool demo, once per stay) Snorkeling equipment (1 hour per day), sailing and kayaks (equipment included)  (lessons not included, insurance fee applies). 

Off-Site Recreation
  • Golf †
    Golf course located within a mile of the property.

    Miniature Golf with equipment included 
On-Site Attraction
  • On-site Entertainment
    Nightly entertainment: cabaret shows, music halls, pantomime shows, and theme weeks

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 25118 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    What an amazing place!

    El Gaucho was incredible! The steaks were perfectly cooked, service was top-notch, and the atmosphere was warm and authentic. A must visit spot for any meat lover in Playa del Carmen!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Mar 26, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Lovely food at El Gaucho

    El Gaucho restaurant was lovely! The ice cream is the best dessert. Ribs are also an excellent choice… and the cheese empanada! Great atmosphere, solid service. Everything came out quickly as well! Apparently I need to use 200 characters… lalalalallalalala

    Mar 26, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Resort For Young Families

    We had a great week-long family vacation! Sandos Playacar is a great mid-range option for young families. I was very impressed with the cleanliness and food selection at the resort. There was always something for everyone, including my two picky kids. The beach is beautiful here. I liked that we could always find available chairs. Same with the pools; we were always able to find a place to sit. The kids loved the waterslides. I'd say they are good to keep the attention of kids 5 and younger. The staff is so friendly and attentive. We never had to wait long for food or requests. I requested extra blankets through the app on the first night and they arrived within an hour. I was impressed. We were able to get dinner reservations for all nights except the first two. The buffet was really good, though, so we were happy. I really like the Cupcake Cafe! We had cupcakes and cheesecake and they were delicious and fresh. We were in the family section, so it was nice to be able to have breakfast at Gaucho, since it was close. Even though it's a large resort, you can walk from one end to the other in 15 mins or less. Or just take the shuttle, which is very convenient. I'd come back and everyone in my family agrees!

    Mar 26, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best vacation so far!

    Maria is the best VIP concierge! She helps you everywhere! She will get you everything what you want.. she reads your wishes from your lips. We love her so much!! Hope she never leaves.. when she’s gone there will be something missing.. Cece aka Mrs. sexy & Jessi are the greatest service workers at the royal elite and adults only section! They bring the best shots!! Tequila and much more! The drinks were also very tipsy 🥴 The food was great! All the activities were so much fun. The shows and disco was very fun and entertaining!

    Mar 21, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best Vacation in Mexico

    The service was very good and also the royal elite area was perfect. My favorite ist cecy and Jessi, they are the best services at the pool and beach area. The drinks are very very good. Also Maria is one of my favorite too, she’s doing a great job for the royal elite members. We will come back next year in November.

    Mar 21, 2025
Hotel Advisories
  • AdvisorySpring breakers are not allowed. Minimum check-in age is 18.
  • AdvisoryThe environmental sanitation fee in the municipality of Solidaridad, all hotel guests are required to pay $31.12 - Mexican Pesos per room per night upon check-in at their hotel.Either cash or credit card will be accepted.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy:
    Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy -This hotel does not allow groups of students or spring breakers.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

{{title}}