Sandos Caracol Eco Resort – All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

26175 reviews

• 

  Great resort - highly recommend

  Great resort with lots of different things to do. Very family friendly but if you're bringing little ones, bring a stroller as the resort is quite big and alot of walking to get around. Staff are friendly and helpful, the rooms were clean and comfortable. The resort is a great jungle-type atmosphere with lots of local wildlife right on the resort, i.e. spider monkeys, iguanas, coatis, turtles and more. There was no problem getting chairs at the pool; the beach was good, but a bit rocky and weedy. The food was great, but found it hard to book at the ala cart restaurants, however the buffets were good with lots of variety. I highly recommend this resort - it's the best one I've been to and would go back!

  Jan 20, 2025
• 

  Wonderful.

  Amazing service, Julisa and Fabiola were just perfect and really brought our makeup and hair references to life. Thank you so much! The resort is so expansive and beautiful as well. The food has been nothing short of amazing and the drinks have been perfect.

  Jan 19, 2025
• 

  Beautiful place; terribly managed

  Beautiful place; terribly managed. We were a family of 19 in six rooms. They messed up the check-in by checking the wrong people in the wrong rooms with the wrong reservations, overcharged us, and would never accept responsibility for the error or refund the overcharge. There were a lot of good things about the trip (mainly the beautiful location), but after spending hours and hours and hours and hours trying and failing to contact the resort ahead of our visit, trying to get our rooms to be close to one another, trying to get checked-in, and trying to sort out their financial mess, the negative outweighs the positive. We definitely will be going to a non-Sandos resort next time.

  Jan 17, 2025
• 

  Avoid this resort !!!

  We went to this resort on October 2024/ and so far it's been worst hotel I ever seen.rooms are full of mould.every time someone leaving hotel stuff coming and painting mould before new customer gets check in.when raining water gets inside the room through closed windows.rooms are full of bugs and insects size 1 inch and bigger .in hotel food is terrible always same products whatever is left after supper they're served this for breakfast.also in hotel there is no fresh juices only concentrate juice diluted with water ( they are disgusting) and believe me there is no proper beach.beach is full or Sharp rock's and sea hedgehogs avoid this hotel if you can.in hotel also there is no water pressure in shower .I spoke to other tourist and they said they don't have water in shower at all for 3 days.little baby they have to wash in sink.also one of my friends broke his leg when we arrived in hotel and we ask for wheelchair stuff informed us we can use it but it will cost 100$ for 3 days can't believe this.there is a list of restaurants but lot's of them are closed permanently and you have to book them in advance .you can't just walk in.booking is sometimes very difficult .one minute booking is not available next minute everything is fully booked.

  Jan 15, 2025
• 

  Couples Pedicure

  We had a couples Pedicure. Best ever. We fell indulged and fantastic. Our techs, Julisa and Fabiola were so attentive and professional and treated us like royalty. We'll definitely come again. I've had many pedicures but never felt this spoiled. I'd definitely recommend to anyone staying at the Sandos Caracol resort

  Jan 15, 2025