Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

14820 reviews

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  Family stay at Spash

  We had a nice stay at the Royalton Splash. Elvin was extremely helpful and made our trip smooth and enjoyable. We've had butler service in the past at other resorts and Elvin went above and beyond! The only thing I'd change would be to stay at the Punta Cana resort rather than Splash, which was further from the beach and not quite as luxurious as the Punta Cana one.

  Apr 24, 2025
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  Diamond Club butler worth the weight in gold!

  We stayed recently at Royalton splash punta cana as diamond club guests. I would have loved to give a 10/10 all aspects yet some stars lost on issue we had with pre-selection of our room. I paid in advance for a room in which was under construction. When we arrived, they gave me a different room number, I then asked why not the room I prepaid for. Then is when they said room was under construction. This should have been pre-addressed. They gave us a room that was not comparable for two nights. In that time, we had issues with our shower. They then moved us to another room which also had issue's with its shower. Finally, on our 3rd last night, we were moved to presidential suite. That should have happened at start of week. I spent from Sun-Wed wasting my valuable family time dealing with room woes. So in that area they get two stars. Our butler Elvin was absolutely amazing. He was able to get me into all of my reservations with restaurants I needed. He got me a gluten free card for the buffets. He went above and beyond always and was in constant connection with us. We actually didn't know how available he actually was yet also wanted him to have some of his time outside of his resort hours. He made sure all of our requests and needs were met. I only hope all butler's are as great as him. He actually made me negative experience with rooms less of an issue by bringing my spirits up in other ways. I was in daily contact with the chefs in the buffets as well to have my gluten free meals prepared. Even the a la carte restaurants really worked with me to have meals made that I could eat. Francis at the Mexican restaurant was phenomenal with my kids and I. Bladimir at Italian restaurant was also super amazing with our family. We ate at Hunters, Grazie, and Gourmet Mache on Punta Cana side and found the food great. We were super sad to learn that the VR room was indefinitely closed. Big reason we chose the resort. We also depending who was working in the Waterpark had to have my 6yo son miss out on slides as although he was exact height for slides. Some allowed him on and some didn't. I understand that's a safety concern but hard when there was inconsistency and he would be allowed on different occasions. Night life and entertain was hands down best on the Punta Cana side. Of the theater events there, it was phenomenal yet on splash side the stage events were lack luster. If we went again, I'd need to know I'd for sure get the presidential suite and would want Elvin again as our butler. Bali beds were too difficult to book, and due to the disruption with room at start of week, I missed out on using my coupons as a DC guest in the spa and such. We spent a lot of time in the one pool near restaurants on splash side because it was convenient for family with us yet when we wanted to use other pool, guests I think caused it to close a couple times. In the buffet during the day and evenings, it can be hard to be served drinks. So often we would grab our own. I wish there was more day time activities for younger kids spread throughout the resort. DC guests got use of robes and slippers in the room. I found the slippers great for me as I wore then my whole weeks stay. Some maids made such cool animals with towels and flowers and some didn't. Our butler made sure our fridge was always stocked with drinks the kids and I enjoyed. Im not a huge drinker, but an abundance of options was always available for consumption at bars and restaurants. Aside from the resort. My husband did end up having issues with Wendy's at airport prior to departure. So eat there at your own risk. Duty free stores were abit overpriced. So be sure to bring extra cash or don't forget your sunglasses, floaties, etc.

  Apr 24, 2025
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  Great experience and trip I would go back

  The trip was amazing joselito, dark sexy chocolate, miguel from vibe team Jan the bar tender where amazing 10 out 5 stars they made sure to include us in events and always making sure we were in great moods, best bartender Jan made sure we always had a drink and great service. They all went above and beyond. Highly recommend.

  Apr 23, 2025
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  Amazing

  The resort was beautiful!!! We had diamond club and I would definitely recommend! Edwin Berroa was an amazing help for any need! He made our trip very easy and memorable! I hope anyone that books gets him because he had us from day 1 to the end of the trip!

  Apr 23, 2025
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  A disappointing stay, book with caution.

  We stayed at the splash in April for one week as a family of 4 with a 3 and 7 year old. Overall my review is that this place is ok, bordering on not great. We wouldn’t come again and I wouldn’t recommend it to others. For context I’ve stayed in a number of all inclusive resorts across Europe, UAE and North America and my standards are not that high. I’m really surprised the other reviews are as high as they are. I’m really disappointed that we booked this via TUI. I expected better. Negatives: 1. Splash park is extremely run down. Stairs leading to rides are very rusty. It’s so so slippery, on one walk across the park my child fell 4 times. It’s ridiculous. The bathrooms there are also disgusting. 2. Lack of shade - hardly any parasol’s around huge huge swimming pools. I saw a lot of sunburnt kids. No shade unless you manage to nab a bed with a brolly at 7am. I counted 14 for approx 120+ loungers 3. Pool is missing so many tiles, these are really harsh on the feet. Pool also closed a few times. Once it was out all afternoon, no explanation. 4. Towels are old ripped and torn and covered in bleach stains. They also just hand out towels (vs a token return to get new ones) this sounds like a positive but it means people have no issues leaving towels on sun loungers all day without returning contributing to the lack of beds. 5. Not enough sun beds when it’s very busy. Means you’re stuck on the floor or at best just in an area in the blazing sun with one bed between 4 of you. 6. Not sure if it was because of Easter weekend but there were lots of locals on the weekend, getting very drunk around the pool, glass bottles around the pool etc, twerking competitions at the pool became a bit “18-30s” and heated with the locals. Not ideal in a kids pool. 7. Food. Unless you got food freshly cooked at one of the restaurants or at the stations the food was awful. Cold, dry, chewy. Things frequently ran out and weren’t replaced for the duration of the time we were in there. Limited selection, very repetitive. I and my son also got a very bad stomach and I suspect this is down to the staff using the same instruments on uncooked food and then serving cooked food with the same instruments 2 seconds later. A lot of cross contamination and poor hygiene. Tissues stuck in grills etc. 8. Service; slow, sometimes drinks never arrived, sometimes we didn’t even get water. Sometimes tables were cleared while you were getting dessert. The bookable restaurants were hard to book but hardly busy. 9. Hotel itself is quite run down, things falling off walls etc. One day we came back from breakfast to see the stairs (same slippery tiles as the water park) and floors soaked with water and soap suds. There are no lifts in the apartment buildings so this was a nightmare to navigate. Positives: 1. We found our room to be good, not run down. (We were in block 28) 2. Frequent shuttles to the other hotel or around the resort. 3. Close to the other hotel with access to the beach

  Apr 23, 2025