What We Love
- All-Inclusive luxury includes 24/7 room service throughout the duration of your stay.
- Find much-needed peace and tranquility at the beachfront cabanas and freshwater pool.
- Delight your senses at one of nine dining options onsite.
Things to Know
- The resort is only 22 minutes away from the airport.
- The resort is open to adults and families with children.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- RestaurantsTreat your taste buds to a flavor sensation as you feast on eclectic cuisines from around the world at our 9 restaurants, 8 a la carte restaurants and 1 buffet included.
Agave | Mexican Cuisine
This restaurant provides the authentic culinary experience of Mexico. Enjoy the fusion of Mesoamerican cooking that combines old-world Spanish recipes with a mix of European cuisine. Regional selections like Oaxaca cheese and Mexican herb oil are feature ingredients of favorite dishes. This restaurant offers gluten-free selections.
Dinner
Dress code: Evening Casual
Armadillo | Tex-Mex Cuisine
Your authentic Tex-Mex experience awaits! Set by the pools of Diamond Club, this open air fusion restaurant provides the perfect setting to enjoy authentic favourites like sizzling fajitas or fresh grilled seafood and delectable hickory smoked meats.
Lunch: For Diamond Club guests only
Dinner
Dress code: Evening Casual
Caribbean Grill | Caribbean Cuisine
This restaurant serves up authentic Caribbean-style dishes just steps from the sand with a panoramic view of the ocean. Menu includes nachos, grilled chicken and refreshing sorbets. It also features a special kids section for family-friendly daytime snacking without having to leave the beach.
Lunch, Dinner
Dress code: Evening Casual
Gourmet Marche | International Buffet
Discover the freshest local ingredients and enjoy a wide selection of local and international flavors served at the stations of this buffet restaurant, also offering fresh fruit juices, a special kids buffet area and healthy options.
Breakfast, Lunch, Dinner
Dress code: Evening Casual
Hunter Steakhouse | Authentic Steakhouse
This unique restaurant offers guests a grand steakhouse experience. Watch chefs in the open kitchen as they perfectly prepare your steak. Also, our onsite sommelier can suggest a pairing from our magnificent Cava Wine Cellar*, a feature of this stylish a la carte restaurant. Cava Wine Cellar Dinner is available for celebrations or private dinners ($).
Dinner
Dress code: Evening Casual
Taj | Indian Cuisine
Taj features modern and refined Indian cuisine with a varied selection of meat, seafood, and vegetarian dishes in an upscale and relaxed setting. From classic items like Butter Chicken and Vegetable Biryani to sophisticated renditions of new Indian dishes, there’s a world of aromatic flavors to satisfy your taste buds.
Dinner
Zen | Japanese Cuisine
Impressive design sets the mood for an authentic teppaenyaki experience. Also, explore the best of Japanese cuisine and fresh sushi at this a la carte dining experience.
Dinner
Dress code: Evening Casual
C/X Culinary Experience ($) | Chef’s Table
Pleasing to both the eye and palette, a vibrant menu is sure to create a memorable adults only (aged 15+) dining experience as your personal chef takes you through seven courses with musical selections to accompany each dish.
Dinner
Dress Code: Evening Elegant
- Various Bars/LoungesOur guests are never too far from refreshments. From the lobby to the beach and the swim-up pool bar to the martini bar, we’ve got a wide selection of specialty cocktails, international and local brand liquors, beers, and house wines.
There are 12 Bars
-SCORE Sports Bar and Lounge
-Lobby Bar
-Martini Mix
-Tides Beach Bar
-Diamond Club™ Lounge
-Diamond Club™ Beach Bar
-Sands Beach Bar
-Nautica Beach Bar
-XS Disco Bar
-Dips Swim-up Bar
-Chill Swim-up Bar
-Encore Swim-Bar
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- Health club
- Laundry/Valet service†
- Pool
- Restaurant†
- Room service†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Water sports†
- Wireless internet connection in public areas
- Please contact hotel at weddingplanner@royaltonresorts.com for assistance and details of services offered.
† Fees may apply
- Children's program
ClubHouse Kids Club - Supervised kids club for ages 4-12 years.
Hangout Teen Club - ages 13-17.
- Extensive health club
- Motorized Water Sports †
- Non-Motorized Water Sports
- PoolThere are 8 pools in this resort.
- Spa †
- Tennis court
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
21711 reviews
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Apr 18, 2025Wedding - April 2025
My husband and I had our destination wedding here April 2025 with 25 guests. Ilse did an excellent job bringing our dream wedding to fruition, it was incredible! The stay was great too - only recommendations would be to get pool/beach chairs early and make dinner reservations ASAP if interested as they fill up quick!
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Apr 17, 2025
I had such a wonderful time at the Martini Bar. Our experience was amazing because of Catalina y Yessica. #1 SERVICE
Catalina y Yessica are amazing waitresses. They were very fast and super friendly. They served the best drinks. Also, they shared great stories with us. Their story is amazing because they are from Oaxaca and Chiapas. Both are amazing Pueblos.
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Apr 17, 2025
Best Bartender Ever!!!
Casimiro was our server and went above and beyond, made our stay beyond enjoyable. We spent a week in Mexico at the Hideaway Royalton and will definitely come back to have more beers and shots!!! He is actually the highlight of our stay and would recommend the hideaway just to see him!!! Thank you Casimiro!!!
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Apr 17, 2025Great resort with some follies otherwise would have been 5 star
Beautiful resort well laid out. We stayed as a diamond club with butler services and a swim out room 6110. Excellent room, bad mangrove smells waking us up first 2 nights. After supplying a de-humidifier from our butler recommendations this fixed the problem plus made the humidity etc better than expected. We would recommend this to anyone on main floor. Ok the bad - Bed comfort was horrible with dated mattress with dips on either side of bed. Poor sleeps every night however we did not complain to our butler about this so my bad. - room service was very poor even after making this a priority with our butler. Timing was always wrong and order was never correct. Kept complaining without and fixes and it then got worse by them delivering coffee just after midnight when we were already in bed or 2 hours before asked time at 8 pm waking us up again and having them not return to the time needed. There is a major disconnect between ordering on tv and app. App is better for fine tiring order but you will have to phone them to confirm even though they confirm it on the app and still you may not get what you ordered or on time. We could not stress this enough to our butler how important it was for us just to have our breakfast at our swim out room every morning with our mimosas. Huge dissatisfaction in this department. Our butler could not resolve this and that’s what we paid the extra for. - tripping hazards everywhere, just sit back and watch people trip everywhere. Pretty funny yet dangerous. - pool side service pretty much non existent but we didn’t care because the bar service walk up was quick and friendly. Ok for the good and great - butlers did arrange compensation for downfalls. Thank you Valeria and Cesar and were attentive in all areas outside of room service deficiencies but on the plus we did get mimosas every morning. - food was outstanding at all alacarts with our preference being the steakhouse and best experience at Daroga in the hideaway. - food in the buffet was also excellent with great service and made up for deficiencies from the room service - bar service outstanding and the premium liquor far beyond expectations - casino was fun -pools were excellent however a little cold so we thought in the diamond club area. -morning coffee at fuel was amazing with all the other little extras they have - beach fantastic -entertainment great in the main pool area both during day and night. Final score 4 out of 5 Butlers Valeria and/or Cesar amazing and highly recommended
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Apr 17, 2025Ok but not exceptional. I expected more from Marriott.
I accidentally booked for one person instead of 2 and it was a big deal to just add the food for the second person on to the bill. Booking dinners was a nightmare. You could only book after midnight the day before. All the kids stay up past that, not so much the older adults. Therefore it was extremely difficult to get a reservation if you don’t get up in the middle of the night and do it. Beach and rooms were nice.
- AdvisoryPlease be advised that the local government of Quintana Roo, Mexico, has updated the Environmental Sanitation Tax. Effective immediately, this tax will be charged at $79.20 Mexican pesos per room, per night.
- AdvisoryOperations at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casin will be temporarily paused from August 18 to December 6, 2025, to finalize this complex renovation. This includes refreshing the motor lobby, main lobby, main pool areas, walkways, elevators and suites, as well as elevating the Convention Center, ensuring it remains a premier venue for high-profile events.
- AdvisoryWhile we diligently work to transform this property into spaces that reflect the very best of modern all-inclusive luxury, existing reservations will be protected at other Blue Diamond Resorts in the destination, ensuring minimal disruption for our guests. Although Royalton Splash Riviera Cancun has been prepared to accommodate existing reservations, additional options will also be available depending on the specific characteristics of each booking.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.