Royalton CHIC Cancun, An Autograph Collection - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7788 reviews

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  Stay Away if you’re Marriott Titanium.

  They do not treat Marriott Bonvoy Titanium well. You cannot go to all the bars. They save them for their own program. The check in was painful going back multiple times to get a room. Stay away! Also they try and upsell you on all things that should be included with an all inclusive.

  Apr 22, 2025
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  Poor

  Our trip wasn’t at all as we planned. Our experience wasn’t the greatest - nor was the customer service given to us. Our trip started off with being stuck at the airport for over 2 hours waiting for our bags. Then second day in the shower glass shattered and sliced my foot open due to maintenance issues. The only compensation offered was a cabana by the pool until we spoke up about it then were offered one night stay at the hotel… which didn’t make up for any of our experiences. My whole trip was altered and I wasn’t able to enjoy myself the way you would hope for on a vacation. Extremely disappointed. The medical team that changed my bandages daily were amazing, very kind and friendly. I didn’t see a doctor though I was also told I didn’t need stitches on the first day and a day or 2 later I was told I did.. I was also not offered any pain medication or inflammation medication which a doctor I saw on the last day said I should have been given. We had 2 butlers that were amazing their names were Stef and Arturo - they were both incredible and extremely helpful through everything. They definitely made the experience more enjoyable. There were many other issues with this trip as well, this was just the worst part.

  Apr 22, 2025
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  Royalton Chic 10/10

  My husband and I spent 10 days (April 8-18 2025) at the Royalton Chic Cancun for our anniversary. It was awesome! We were Diamond Club and had the most amazing 2 butlers! Samara and Iran. We were greeted at check in by Samara and she escorted us to our room and explained everything about the room and resort. Her smile and sweet personality was contagious! She got us set up with What's App so that we could be in contact with both her and Iran. The next morning Iran messaged us to meet up and he was also amazing. He was super helpful and just easy to talk to. He helped us with little things we needed to get done and both him and Samara were quick to respond to any questions we had. They set up all our reservations for dinners and all of our spa appointments. They both also offered us suggestions of places to see and how to get around outside of the resort. They were just amazing to chat with and get to know! Not sure how we lucked out and got these two as our butlers, but they were seriously the best! Also can't say enough good things about our Diamond Club beach butlers Pablo and Carlos! Such great guys! Greeted us every day with a huge smiles and high fives and had our spots picked out for us and ready. They checked on us throughout the day also to see if we wanted an umbrella or anything else! My husband was not feeling well one day and I came down alone and they made sure i was ok and asked about him throughout the day. They also brought us over a dessert plate for our anniversary. We have no complaints about any of the service we received but we were definitely spoiled at the sports bar by Williams and Javier. After just a couple of visits, as soon as we walked in Williams would be reaching for my husbands favorite rum to mix him his drink or Javier would be bringing us our fave appetizers . They also would switch the tv closest to us to the hockey game after they found out what a huge hockey fan my husband is! It was an amazing 10 days at the Royalton Chic. We don't often say that we would go back to the same place twice, but we definitely would not pass up a chance to go back thanks to the wonderful experience we had thanks to the awesome people we met during our stay

  Apr 22, 2025
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  Amazing Vacation

  Stephanie and Omar were amazing and were always there for us. We had a wonderful time. We also became Prime Members...and cant wait to use it next year. I love the butler idea it really works to always have someone to go to besides the front desk. thank you for a wonderful time. :)

  Apr 22, 2025
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  Beautiful Resort!

  Our room was beautiful! Having room service, fresh towels/washcloths & sodas/beer/water in our fridge was great! Our beach view was amazing! Our butlers (Cesar & Diego) were spot on, meeting our needs for appointments. Meals were very good, especially the buffet. Food was not always hot and drinking water was not always cold or supplied with ice. As Diamond status, it would've been nice for a cabana to be included 1 of the days or nights of our stay, and the same for drinks of choice.

  Apr 22, 2025