What We Love

  • The food at this resort is absolutely divine!
  • The beautiful, private, white sand beaches are absolutely swoon-worthy!

Things to Know

  • This resort is the newest addition (2018) to the Royalton family.
  • The Sports Event Guarantee allows you to watch all of your favorite sporting events, you'll never miss a shot!

Resort Details

You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Agave

    This restaurant provides the authentic culinary experience of Mexico. Enjoy the fusion of Mesoamerican cooking that combines old-world Spanish recipes with a mix of European cuisine. Regional selections like Oaxaca cheese and Mexican herb oil are feature ingredients of favorite dishes. This restaurant offers gluten-free selections.

  • C/X Culinary Experience ($)
    Chef's Table. Pleasing to both the eye and palette, a vibrant menu is sure to create a memorable dining experience as your personal chef takes you through seven courses with musical selections to accompany each dish.
  • Caffe Lounge
    Coffee Shop

    Enjoy fresh oven baked breads, pastries, cakes, ice-cream, cappuccinos & espressos.
  • Diamond Club™ Beach Bar
    Drinks: Premium Beverages, National, International, House wine. *Exclusive for Diamond Club™ guests
  • Diamond Club™ Lounge
    Drinks: Premium Beverages, National, International, House wine. *Exclusive for Diamond Club™ guests
  • Dips Pool Bar
    Drinks: National, International, House wine
  • Gourmet Marche

    International Buffet

    Discover the freshest local ingredients and enjoy a wide selection local and international flavors served at the stations of buffet restaurant, also offering fresh fruit juices.

    Note that children are not allowed in the resort. 

  • Grazie Italian Trattoria

    Italian Cuisine

    Enjoy a wide range of Italian cuisine at this delicious trattoria. Its authentic design and traditional menu make this restaurant the perfect place to enjoy well-known Italian comfort food.

  • Hunter Steakhouse

    Authentic Steakhouse

    This unique restaurant offers guests a grand steakhouse experience. Watch chefs in the open kitchen as they perfectly prepare your steak.

  • Jade
    Asian Cuisine

    Impressive design sets the mood for an authentic fusion experience. Discover the best of Asian cuisine and fresh sushi at this unique a la carte dining experience.
  • Level 18 – Rooftop Cabana Lounge

    Enjoy panoramic views of the most sought-after sightlines at Royalton Suites Cancun Resort & Spa Level 18 – Rooftop Cabana Lounge. The exclusive adults only Level 18 brings a rooftop pool, elegant cabanas, modern dining and an upscale nightclub experience with unrivaled views of the Cancun shoreline. Level 18 – Rooftop Cabana Lounge is an elevated adults-only luxury experience, in more ways than one. ($)

  • Lobby Bar
    Drinks: National, International, House wine
  • Martini Mix
    Drinks: National, International, House wine
  • Sands Beach Bar
    Drinks: National, International, House wine.
  • SCORE Sports Bar & Lounge
    In a casual atmosphere savor an ever-evolving menu of grilled specialties for a comfortable and familiar meal.
Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • 24-hour room service†
  • ATM/Cash machine†
  • Butler service†
  • Conference facilities†
  • Jacuzzi†
  • Laundry/Valet service†
  • Medical Facilities Service†
  • Parking
  • Pool
  • Room service†
  • 24-hour room service†
  • ATM/Cash machine†
  • Butler service†
  • Conference facilities†
  • Jacuzzi†
  • Laundry/Valet service†
  • Medical Facilities Service†
  • Parking
  • Pool
  • Room service†
  • Spa†
  • Wireless internet connection in public areas
On-Site Wedding Services
  • Royalton CHIC Suites Cancun is an ideal setting for romance, whether it’s a honeymoon, an anniversary, or just a quiet getaway. Stroll the pristine beach at sunset, cozy up under a palapa for two, or enjoy a candlelit dinner.

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Fitness center on-site
    Royalton Fit: 
    Stay healthy and fit during your All-In Luxury® vacation. Royalton Luxury Resorts comes with the latest fitness equipment so you can maintain your exercise routine wherever you are vacationing! We provide a variety of fitness programs and classes that cater to your every wellness need; whether its cardio training, weight lifting, or a fun and energetic Zumba class. Achieve your wellness goals during your luxury vacation!
  • Pool
  • Spa †

    The Royal Spa

    Find your personal wellness in paradise at The Royal Spa. Set aside the time and spend precious moments to ensure you return home refreshed and renewed at this full-service health facility onsite providing the opportunity create deeper personal wellness. The Royal Spa features a hydrotherapy circuit and a full-range of massage, body and facial treatments of time-honored healing practices. Our professional staff is dedicated to ensuring you’re refreshed and ready to enjoy the rest of your luxury vacation.

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 7680 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Don’t Walk, Run to Royalton Chic!

    Arturo and Ricardo were my diamond club butlers and they were AMAZINGGGG! Made my birthday the best birthday ever. I will definitely tell everyone to book this hotel and make sure they get Arturo and Ricardo for an unforgettable, stress-free experience!

    Apr 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Very Good Hotel w/Great Service

    My first time at an all inclusive hotel. Was part of a large group celebrating a birthday. The resort sits on a beautiful beach, with a large pool area, and many daily and nightly activities. The hotel has a premium/concierge program called the Diamond Club, which I found worth the additional cost because of the special lounge, private beach and pool, and most importantly, the tremendous service received from our “butlers” (personal concierges) Arturo and Ricardo. They were what made the trip exceptional. Every question, every request was met with sincerity, an eagerness to help, and an efficient outcome. Whether it was a bag of ice for an unexpected medical issue or a last minute spa request, Arturo and Ricardo came through. The dining options are plentiful - the buffet breakfast, the custom pizza window, and the Cloud 9 tasting menu/restaurant were my highlights. Others in my group enjoyed the sports bar, coffee bar, and pool lunch buffet. Dance club at night and outdoor rooftop pool with DJ. Steam room and sauna also high quality. Junior suite was spacious with the bathroom particularly well-appointed and amenity-full. Bed was comfortable. Negatives? Several of the guest room floors, including mine, had a strong musty smell. Took a day or two for that smell to get out of the room with the AC running at full blast too. Not a huge surprise - given that you have a body of water on each side of the hotel in a humid climate - but a concern if you have a mold allergy. Some floors clearly did not have this odor, and it was not present in the common areas; so it is a bit confusing why they couldn’t eliminate it on all floors. However, if you’re spending a lot of time in your room, you’re missing the point,

    Apr 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Diamond beach club experience

    Jesse, Carlos and Pablo took care of us in the diamond club beach area!! They were our butlers and took care of us!! Gave us aloe treatments which was amazing!!! Gave us treats and drinks, always made sure we were well taken care of!!! I will miss them! He taught that Mexico is simply delicious!

    Apr 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The beach butlers made the trip

    The beach butlers at the Diamond Club beach areaswere AMAZING!!!! Jesse, Carlos and Pablo took great care of us. They tended to our every need and anticipated others !! We enjoyed the drinks, the delicious fruit and the aloe face towel experience, I felt rejuvenated and like I was in heaven .They taught us that Mexico is Simply Delicious.

    Apr 01, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Horrible Experience – Do Not Waste Your Money

    My stay at Royalton Chic Cancún was by far the worst resort experience I’ve ever had. I booked the Diamond Club expecting a higher level of service, but from the moment we arrived, it was clear that was not the case. We arrived at 11 AM and politely asked our assigned butler for assistance, only to be met with complete rudeness. Instead of offering any help or even showing basic courtesy, he just kept repeating that check-in wasn’t until 3 PM and dismissed us entirely. Once we finally got into our room, the bathroom was disgusting—there was leftover hair in the toilet from the previous guest, which made it clear that housekeeping didn’t clean properly. Throughout the stay, the elevators were a complete nightmare—taking 10 minutes to get to our floor and another 10 to go back down. They were also unbearably hot, making the wait even worse. Starting on the second day, our room became extremely damp, as if the humidity control was broken. All of our belongings became wet, and our passports were ruined. To make things worse, the water shut off that night for over two hours, leaving us unable to shower before heading out. On the second night, our air conditioning also shut off, making it impossible to sleep comfortably. It didn’t turn back on until the morning. The food was absolutely terrible, the worst I’ve ever had at a resort. Even with Diamond Club access, I waited at the bar for 20 minutes trying to get a drink before finally giving up and walking away. The staff, across the board, were rude and unwelcoming. It felt like they had no interest in providing any level of hospitality. The worst part? Trying to reach anyone for help is a joke. Calling the resort is useless—you either get no answer or the front desk refuses to transfer you to a manager, instead arguing with you. Completely unprofessional. Overall, I regret spending my money here. This resort is poorly managed, the service is awful, and the experience was nothing short of frustrating. Save yourself the headache and book somewhere else.

    Apr 01, 2025
Hotel Advisories
  • AdvisoryPlease be advised that the local government of Quintana Roo, Mexico, has updated the Environmental Sanitation Tax. Effective immediately, this tax will be charged at $79.20 Mexican pesos per room, per night.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy:
    Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:

    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    General Information:
    Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.


    Spring Break Policy - We cannot guarantee a spring break-free environment.

  • Pet Policy : Pets Not Allowed

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