What We Love
- The food at this resort is absolutely divine!
- The beautiful, private, white sand beaches are absolutely swoon-worthy!
Things to Know
- This resort is the newest addition (2018) to the Royalton family.
- The Sports Event Guarantee allows you to watch all of your favorite sporting events, you'll never miss a shot!
Resort Details
- Agave
This restaurant provides the authentic culinary experience of Mexico. Enjoy the fusion of Mesoamerican cooking that combines old-world Spanish recipes with a mix of European cuisine. Regional selections like Oaxaca cheese and Mexican herb oil are feature ingredients of favorite dishes. This restaurant offers gluten-free selections.
- C/X Culinary Experience ($)Chef's Table. Pleasing to both the eye and palette, a vibrant menu is sure to create a memorable dining experience as your personal chef takes you through seven courses with musical selections to accompany each dish.
- Caffe LoungeCoffee ShopEnjoy fresh oven baked breads, pastries, cakes, ice-cream, cappuccinos & espressos.
- Diamond Club™ Beach BarDrinks: Premium Beverages, National, International, House wine. *Exclusive for Diamond Club™ guests
- Diamond Club™ LoungeDrinks: Premium Beverages, National, International, House wine. *Exclusive for Diamond Club™ guests
- Dips Pool BarDrinks: National, International, House wine
- Gourmet Marche
International Buffet
Discover the freshest local ingredients and enjoy a wide selection local and international flavors served at the stations of buffet restaurant, also offering fresh fruit juices.
Note that children are not allowed in the resort.
- Grazie Italian Trattoria
Italian Cuisine
Enjoy a wide range of Italian cuisine at this delicious trattoria. Its authentic design and traditional menu make this restaurant the perfect place to enjoy well-known Italian comfort food.
- Hunter Steakhouse
Authentic Steakhouse
This unique restaurant offers guests a grand steakhouse experience. Watch chefs in the open kitchen as they perfectly prepare your steak.
- JadeAsian CuisineImpressive design sets the mood for an authentic fusion experience. Discover the best of Asian cuisine and fresh sushi at this unique a la carte dining experience.
- Level 18 – Rooftop Cabana Lounge
Enjoy panoramic views of the most sought-after sightlines at Royalton Suites Cancun Resort & Spa Level 18 – Rooftop Cabana Lounge. The exclusive adults only Level 18 brings a rooftop pool, elegant cabanas, modern dining and an upscale nightclub experience with unrivaled views of the Cancun shoreline. Level 18 – Rooftop Cabana Lounge is an elevated adults-only luxury experience, in more ways than one. ($)
- Lobby BarDrinks: National, International, House wine
- Martini MixDrinks: National, International, House wine
- Sands Beach BarDrinks: National, International, House wine.
- SCORE Sports Bar & LoungeIn a casual atmosphere savor an ever-evolving menu of grilled specialties for a comfortable and familiar meal.
- 24-hour room service†
- ATM/Cash machine†
- Butler service†
- Conference facilities†
- Jacuzzi†
- Laundry/Valet service†
- Medical Facilities Service†
- Parking
- Pool
- Room service†
- 24-hour room service†
- ATM/Cash machine†
- Butler service†
- Conference facilities†
- Jacuzzi†
- Laundry/Valet service†
- Medical Facilities Service†
- Parking
- Pool
- Room service†
- Spa†
- Wireless internet connection in public areas
- Royalton CHIC Suites Cancun is an ideal setting for romance, whether it’s a honeymoon, an anniversary, or just a quiet getaway. Stroll the pristine beach at sunset, cozy up under a palapa for two, or enjoy a candlelit dinner.
† Fees may apply
- Fitness center on-siteRoyalton Fit:
Stay healthy and fit during your All-In Luxury® vacation. Royalton Luxury Resorts comes with the latest fitness equipment so you can maintain your exercise routine wherever you are vacationing! We provide a variety of fitness programs and classes that cater to your every wellness need; whether its cardio training, weight lifting, or a fun and energetic Zumba class. Achieve your wellness goals during your luxury vacation! - Pool
- Spa †
The Royal Spa
Find your personal wellness in paradise at The Royal Spa. Set aside the time and spend precious moments to ensure you return home refreshed and renewed at this full-service health facility onsite providing the opportunity create deeper personal wellness. The Royal Spa features a hydrotherapy circuit and a full-range of massage, body and facial treatments of time-honored healing practices. Our professional staff is dedicated to ensuring you’re refreshed and ready to enjoy the rest of your luxury vacation.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7275 reviews
-
Dec 24, 2024Excellent customer service
The hotel location is superb, great beach access, close to shopping and nigh life. The dining restaurants are good with quality food, great service and views. The terrace offers a great view of the entire city and the beach along with 🌟 stary ambience at night with DJ music, cabanas and the pool. Now what made it a complete 5 experience is the Butler service of Diamond club. From start to finish these Rockstars Arturo and Samara were just amazing. Arturo service level were outstanding, 7 stars. It felt like we were at the premium Autograph collection. From the moment we checked in he was there to cater to all our question's and service needs. From lights in the room, dinner reservation, activity suggestions, making sure he stayed connected with us to ensure our comfort. His smile was infectious. It was truly a great experience. Thank you Arturo, we appreciate it. Overall a great fantastic stay. I would recommend upgrade to the diamond class to make your stay magical!!
-
Dec 24, 2024
A wonderful five star plus resort
I went to this a wonderful resort from December 16th through December It is this is a five-star plus resort. The amenities are fantastic. The place is beautiful. It's right next to the water. If you ever decide to take a trip to Cancun, please please please stay at this wonderful hotel. I had a butler take care of me by the name of Marysol Amaya. She was fantastic when I stayed here last year. She was my butler then and it's amazing. She remembered me from last year. She is the most helpful, sweetest, beautiful, intelligent and classy Butler a person could ever have. When I come back on my next visit I will demand that I have Marisol as my butler!!! Whatever they're paying her is not enough and she made my stay at the resort a wonderful experience. She helped me out with a couple of issues and went Way beyond what you would normally expect. Do yourself a favor and book a reservation at this resort!
-
Dec 24, 2024
Loved it!
Beautiful resort. We were there only for 1 night, wish we had stayed longer. We came in for our 30th wedding anniversary weekend. Alma at the front desk was incredible, thank you so much for taking such great care of us❤️ Entertainment was fun! They had a singing trio. The singers were amazing Food 8/10. Drinks 5/10 yes they are watered down but still tasted good. Wine was 7/10. Wine is very expensive in Cancun so I was pleasantly surprised with their house wine being decent. Chopsticks restaurant 7/10 sushi appetizers was very good but everything else was just ok. Room service food 7/10 jalepeno poppers were really good but the pizza was gross. My only issue was check in and out. Check in process was very very long because of their stupid wrist band that they will charge you $150 If lost or not returned had to wait about 20min to just check out. They need a better check in/out process.
-
Dec 24, 2024Needs a revamp.
Staff are definitely 5 star. Special praise to servers Ulisess in the Italian restaurant & Elisio at breakfast. Vibe team are so energetic & inclusive. Chris, Willy & Fernanda deserve special mention. Also Jorge who makes the best omelette at breakfast & always has a cheeky smile. Our cleaner (Edith) always did a fantastic job with a smile. The hotel itself has definitely gone down a star over the last three years though. Broken tiles around the pool, constant red flags on the beach (other beaches were fine), rooms starting to look dated (craked sink & loose balcony rail), fire alarms being set off in the middle of the night didn't exactly help either. I would probably rate it as a 3/4 star now.
-
Dec 23, 2024
Best Vacation
Where do I start… This vacation at the Chic was amazing!!! From the staff, to the food & drinks, entertainment and vibes. But most of all I would like to think my butlers Samara and Arturo for the Diamond club experience ! They are attentive to your needs and both pay great attention to detail. Anything I wanted to do they had it already booked for me! I felt like I didn’t have to do nothing but to have fun ! I highly recommend spending your vacation at the Chic and if you can request SAMARA AND ARTURO to be your butlers . They are literally the best duo I met !
- AdvisoryThe Hotel wants to notify that all the guests arriving as of January 1st 2023, the complimentary access to hydrotherapy circuits will be limited over the age of 18 which will be one session per person per stay.
- AdvisoryThe Environmental Sanitation Tax of a minimum 76 MXN (approx. $5.00 USD) per room, per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Spring Break Policy - We cannot guarantee a spring break-free environment.
- Pet Policy : Pets Not Allowed