Royalton Bavaro, An Autograph Collection All - Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

11716 reviews

• 

  Great staff

  Diamond club - Cristian, Alexander, Carlos, Juan were amazing and very responsive. Our butler Fernando was great and tried to make everything as smooth as possible. Spa experience was great. The rooms need a little attention with respect to doors and fridge etc

  Dec 20, 2024
• 

  More for families with young kids. An average place.

  This was our 4th time in Punta Cana. We chose Royalton Bavaro because we had a great experience at Royalton in Mexico and thought we would get a similar experience here. Unfortunately this was not true. Most of the reviews are pretty accurate about this resort. It is dated. And does need an update. We felt it was closer to a 3.5 or a very generous 4 star experience than an actual 5 star hotel. Also this resort seems to be more for families with young kids rather than adults only or friend groups. Room: 7/10. We booked the diamond club swim out room. Stayed in 20101 with a beach view. But really it’s a pool view first then beach past the pool. The actual swim out pool is big. You could do laps in it. But the way the room is situated it never gets any direct sun at all so the water temperature is so cold! Being close to the beach was nice though. The rooms are dated. There were bugs squished on the walls and floors but never cleaned up. Fruitflies in the room the whole time. No blowdryer in the room. Cups missing. Just generally no attention to detail. One showerhead didn’t work and water pressure was almost non existent. But our butler did get it fixed in a few hours. The butler was good for just that. Fixing things that you need for your room. They don’t do much else. Dinners are booked through the app. Which you have to do yourself 3 days in advance. Which was a very different experience than we had in Mexico. But I still think diamond club is worth it because you get more food options. And with the food being hit or miss (see below) more options is good. Food: The food was average 5/10. Some good some not so good. The buffets were all pretty dry and overcooked. But the a la carte restaurants had some good things. Our faves were: Oceanside, Rio and Hunter. Zen teppenyaki was good. But the actual teppenyaki part was not very entertaining like it normally is at these resorts. The seafood and steak were the best to order. The chicken was always overcooked and dry. We also tried the upgraded romantic dinner on the beach package for my birthday. It was just ok. I also find it ridiculous that they make you pay more to order lobster at most a lacartes (USD 60!). Other resorts I’ve been to lobster is included. I would not recommend any upgraded dinners. The food tastes the same or not as good as the a la carte. Save your money for something else. Coffee was the biggest disappointment. They use machines to make the coffee and it all just tastes like sludge. They do give you nespresso pods in your room. But I find those too strong for my liking. So we basically gave up drinking coffee. The only good coffee was in the morning at Oceanside breakfast. Beaches: 10/10. Love the beaches in Punta Cana. The beach was sandy. Almost no seeweed when we were there. The waves were rough. Not for little kids. But lots of fun for body boarding and wave jumping. You can borrow a body board or kayak by just leaving a $20 bill with the rental place. Lots of shady spots on the beach and you could almost always find a spot. Get up at 7am if you want a good spot or a cabana on the beach. Give the towel guy a few bucks and they clean and set it up nicely for you with fresh towels. There are a lot of beach vendors. But just politely tell them no and they won’t bother you. Entertainment: 6/10. Along with the food, this was the biggest difference we found when compared to the Mexico Royalton. The vibe team basically just puts on music and dances to a few songs for you daily. That’s it. There’s no actual interaction or activities with guests. In Mexico someone from the vibe team would come talk to each guest at least twice a day. Here we spoke with them maybe two times the whole week we were there. And that was just when they wanted us to give them a good review. The evening shows were good. More activities focus on younger kids. Again very little interaction with the vibe team happened at all. The White Party was fun, lion king show and greatest showman show were good. Fitness facilities: 7/10. I loved the variety of classes offered at the Mexico Royalton. Again here the options were limited and one day they had a boot camp scheduled and the trainer never showed up. Nobody came to apologize or explain. The app is supposed to have all activities listed. But we found that they just switch things up and make up activities throughout the day. So not everything is on the app. The gym is fine though and has all the basics. Pools: The lazy river was our favourite. But bring your own pool float. If the resort is busy the resort floats are hard to come by. The pools were all fine. But got very cloudy by the end of the day. Most days the pool was a refreshing temperature in the heat. Most activities happen at the infinity pool. The water park was fun but small. The shuttle comes twice a day and leaves you there for 3 hours which is more than enough time. Overall: it was an average stay. And I would not go back because I have experienced better at other resorts. They need more focus on service and attention to detail to really get them to the 5 star they claim to be.

  Dec 19, 2024
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  Fun and friendly resort. Great beach, staff, and pools. Food was ok.

  The staff at Royalton Bavaro are very friendly and professional. We were in the Diamond Club with a swim up suite. Very comfortable and lovely. The resort is on a beautiful beach with many lovely pools. We used to concierges in the Diamond club and Jeffry and Maxuel were our best hosts. Everything we needed was requested and provided by them. Excellent service. We mainly used the reservations for restaurants. We ate at the buffet only for one dinner. The buffet was ok. The restaurants are good but not great. The Oceanside restaurant had a good breakfast buffet. The coffee shop was good and efficient. The spa was pretty and relaxing. Top notch massage and facial. We did lots of excursions. Book them! We used the tour office at the hotel to book everything and it was easy. Loved our stay. Would love to go back!

  Dec 19, 2024
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  Very disappointed

  Let me start with a few (and I mean very few positives) the wait staff, bartenders were very nice. The resort overall was clean and maintained. Ok that is probably all I have of the positives unfortunately. The check in process was ridiculous they had 2 people at the desk for a bus load of people and over an hour wait. Also the rooms that our family booked in June were not available! Our family was split into 2 totally separate buildings that were not even close together. We asked if it could be changed they said we can check back the next morning. It was never corrected. Also food was terrible!!! Beware if you do not join the Diamond club then you will not be able to eat anywhere other than the cafeteria like buffet. The first couple of times is not bad however by day 3 it is horrible. The staff says you can make a reservation on the app however that is absolutely not true!! It is all blocked for Diamond Club members only. Also room service is terrible. Don’t call if you need anything. You might get it in 3 days. Although I’m still waiting on some wash cloths. We were greeted by a concierge at the very beginning. Once he learned we weren’t interested in the Diamond Club then we never saw him again! I understand if you upgrade then you should have some perks but overall the resort is expensive and everyone should have access to all amenities and restaurants that are advertised. Our first time here and probably our last!

  Dec 18, 2024
• 

  So far

  Staff are very friendly. Resort looking a little dated as the reviews have said. Coffe shop is small but very good. Buffets are good but, lineups are too long. We arrived yesterday but cant book any restaurants as they said no availabilty. Big shout out to Omar and Francisco at the bar near Oceanside. VERY helpful, friendly, patient and innformative

  Dec 18, 2024