What We Love
- Lounge on one of the prettiest beaches in Playa del Carmen - it's more than dreamy.
- Ten minute massages by the pool (tips only) are totally worth it.
- The gorgeous tropical gardens aren’t overly crowded and the service that's unbelievable.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Guests can stroll down La Quinta Avenida for awesome shopping and entertainment.
- The resort is a member of The Leading Hotels of the World.
Resort Details
- Various Lounges/Bars- Tequila Bar- Alegria Bar- Ventanas Bar- Palazzo Bar- Azia Bar- Deck Bar- Tea Time
- Various Restaurant- PalazzoItalian cuisine offering traditional recipes and featuring homemade pasta and only the best ingredients, all prepared on the spot, in an atmosphere as elegant as it is charming.- VentanasOffering an excellent culinary experience based on the traditional gastronomy of southern Spain. Serves fresh and healthy dishes using the highest-quality local ingredients.- Chef’s TableA unique gastronomic experience at Ventanas offering a 9-course gourmet tasting menu, with wine pairings and unique ingredients, designed and presented exclusively by our creative and talented Executive Chef and his professional team of cooks. (Additional charge)- SpicesThis Mexican-inspired restaurant offers incredible views of the Caribbean Sea. Dishes are prepared using local ingredients with the majority of regions in Mexico being represented.- The GrillA romantic, open-air candlelit setting with superb views of the Caribbean Sea. It offers a wide array of fresh fish and seafood, Angus Prime steak, lamb, and other cuts cooked to perfection.- AziaOffering a menu based on the varied and complex traditional cuisine of Thailand, with a full range of recipes using local ingredients of the highest quality and implementing techniques that are respectful of the product.- The DeckOffering guests refreshing drinks, traditional appetizers, homemade burgers, and fresh local seafood.
- 24-hour front desk†
- 24-hour room service
- Accessible rooms
- All-inclusive meal plan†
- ATM/Cash machine†
- Baggage Storage
- Beauty shop/salon†
- Bell staff/porter†
- Car Rental Services†
- Concierge desk†
- 24-hour front desk†
- 24-hour room service
- Accessible rooms
- All-inclusive meal plan†
- ATM/Cash machine†
- Baggage Storage
- Beauty shop/salon†
- Bell staff/porter†
- Car Rental Services†
- Concierge desk†
- Currency exchange
- Dinner served in restaurant†
- Doctor on call†
- Dry cleaning†
- Express check-in†
- Express check-out†
- Fitness Facilities†
- Housekeeping - daily
- Ironing Amenities (On Request)†
- Laundry Facilities†
- Lounges/bars†
- Parking†
- Pool†
- Spa†
- Tennis court†
- Travel agency†
- Valet parking†
- Wheelchair access†
- Internet Access†
† Fees may apply
- Basketball court
- Bocci court †
- Diving †
- Fishing †Deep Sea Fishing ($)
- General †- Bingo- Cocktail Class
- Cycling- Day and Night Entertainment program- Ping Pong- Pool Table- Tennis – 2 Lighted Courts (Reservation required)- Tequila Tasting- Windsurfing - Golf †Golf Nearby ($)
- Kayaking
- Motorized Water Sports †
- Pool
- Sailing
- Snorkeling
- Theatre †Nightime show at Club Royal Theater (3 Days a week)
- VolleyballPool Volleyball
- Water activities †- Water Aerobics
- Windsurfing
- Wine tasting †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9415 reviews
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Dec 26, 2024Excellent resort
I really enjoyed my stay in Royal Hideaway Playacar. The beach, the room, all services and food were excellent.
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Dec 25, 2024
RH- December 2024. Home again for the holidays in our #MEXIHOME
RH is our home away from home. Our #MEXIHOME. We have enjoyed being guests of honor for so many trips that we lost count but never forget why. Service. Service. Service. ALWAYS win a smile, a hug, a heartfelt handshake that means everything to us. From the moment we arrive greeted by Uncle Arturo to our friends at the welcome desk and then the family greeting from our concierge Miss Karla and even our housekeeper Lupita - we know we are home. Over the past many many years, there has been absolutely NOTHING that Karla has not done or been willing to do. We want to take her home with us!!! Kinda want Lupita too. Add to this our amazing support team at each and every restaurant- each carefully and consistently ensuring that everything is perfecto! While Sam is dearly missed at breakfast- Miss Ana has been doing her thing every day. Waiting for our Miss Sabrina to see her at breakfast too. The others ladies at the hostess stand are terrific and do all they can to get you seated asap and enjoying your meal The wait staff is great. Look for David. Oscar. And of course our sweetheart Ariel. She makes the best iced coffee around. Our mexi-sushi chef Victoria Pech will go out of his way to please and it’s always appreciated. #chickenitzah. Miss Brenda will be there for anything you want to try. Ricardo too. Sam will ensure that your Ventanas experience is amazingly memorable and the new dinner items are scrumptious. Dont forget to save room for the chocoroll. Head upstairs for Italian delight and be greated by our Mexican movie star Adriana who runs the place like a well oiled machine. Be sure to try the chicken parm. Paparadelle. Bologna’s and never leave without the baked Alaska. Just watch Eduardo’s performance. Tons of footage of his flaming execution of this dish. Stop at Ventanas bar first. Let Carlos whip up a martini. Or head up to Spices bar and have Carlos make whatever he suggests- trust me., it will be great. #minibeer. Same at Allegria bar first try the Tequila Cream. And after dinner enjoy an Agavarro on ice. We were amazed and delighted with the fantastic production that Marta and Adriana put in for the Christmas show in the Royal Theatre. Talent was spectacular and food was as best as we could have asked for. Special turkey roll up and all the sides was a real treat. There are all sorts of reasons to continually return to the same place multiple times a year EVERY year and it’s no just the beauty of the well manicured resort. It’s not just amazing and tasty food. It’s not just the sparkling pools and the pristine beach. It’s the staff. These team members are our family and we love to be here with them. We can literally go anywhere in the world- but. We come to RH. And when we are here. We are MEXIHOME.
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Dec 24, 2024Pleasantly surprised
We booked this through Costco and I was a bit nervous but we were pleasantly surprised the resort was as good as it looked online only critique is they need to add more local cuisine to their menu options! I didn’t go to Mexico to eat Italian food…
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Dec 24, 2024
My vacation was excellent for me and my family. I am very grateful to the staff.
Thank you very much for all the service, my vacation was the best for me and my entire family thanks to my concierge Isidro Beltrán for his attention and help that he gave us, he was a very attentive and kind person, I recommend him, thank you for everything.
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Dec 24, 2024
I liked everything, especially the treatment they gave us.
Thanks to my concierge Isidro Beltrán for his kind attention to me and my family. We feel very lucky to visit you and we hope to return soon and continue finding friendly people who treat us as if we were at home. Thank you very much to everyone, especially Isidro, who really treated us very well.
- AdvisoryImportant Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisorySTUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $31.12 Mexican Pesos (approx. $1.76 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
CUSTOMER SERVICE - Complaint cutoff is 45 days from date of guest's check-out. - Pet Policy : Pets Not Allowed