What We Love
- Lounge on one of the prettiest beaches in Playa del Carmen - it's more than dreamy.
- Ten minute massages by the pool (tips only) are totally worth it.
- The gorgeous tropical gardens aren’t overly crowded and the service that's unbelievable.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Guests can stroll down La Quinta Avenida for awesome shopping and entertainment.
- The resort is a member of The Leading Hotels of the World.
Location
Playa del Carmen - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
CUSTOMER SERVICE - Complaint cutoff is 45 days from date of guest's check-out.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9338 reviews
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Nov 21, 2024Excellent
In general very happy to have you visiting. I would go back.All the employees are very friendly and do their efforts to provide you with the best they can offer you.
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Nov 20, 2024Very nice .. enjoyed it very much
Loved my stay .. beach is beautiful.. very clean .. waiters were very good and friendly .. all in all very good
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Nov 19, 2024
40th Wedding anniversary celebration
We just returned from our 9th visit. We celebrated our 40th wedding anniversary with our dear friends. Even before we arrived all questions etc. were answered by Lorena, Sandra, Alexander and Karla. From the second we arrived to departure everything was perfect. The grounds were immaculate thanks to the hardworking gardeners. The cleaning staff that clean the grounds to a very high standard as due the pool crew. The food wow wow wow is all I have to say. Not one bad meal and anyone who complains must have been at the wrong resort. Shout out to the bell boys, check in staff, gardeners, housekeeping, wait staff, room service, entertainment staff and bartenders our vacation wouldn’t have been so great without all of you !! Special shout to Lorena always so helpful and kind. Karla wasn’t our concierge but always willing to help out with anything. Truly a lovely lady. Ricky always smiling, waving asking if he can help. Our concierge Fernanda was new but did a fantastic job. I am ashamed to say I don’t know the name of our maid in Villa 26 but she took very good care of us. What a lovely lady. Thank you to all bartenders you all make the best Vodka martinis . Carlo, Brenda and Fernando at the Grille thank you . Karina at Azia with her beautiful smile, willing to help as are all staff. Wilson is new but will go far what a sweetheart. Now to the highlight of our day lunch. Oscar what a wonderful person professional and kind at the same time. Jesus has come far since our last visit. ALL Staff at breakfast and lunch are fantastic. Now the star of the restaurant Samuel. What can we say Samuel is the ultimate gentleman. Always on top of things goes around checking on everyone and everything. Just perfection thanks to Samuel. Marta your staff is a credit to you. We miss everyone already and fingers crossed we will see you in February!! Thank you for making our 40th so special.
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Nov 18, 2024
Small, Well Loved, Excellent Service
Small resort, excellent beach, wonderful a la carte restaurants and service. Pools are showing their age and need updates as well as rooms (fresh paint, new furniture, fridges that keep drinks cold, etc.) Grounds are well maintained and staff are very friendly. Guests are out early reserving the limited lounge chairs are the pools. Expect to get up early if you want to snag a good spot. Reservations are required for all restaurants. I recommend booking them in advance. Menus may differ slightly once there but we found it was in our favour. We are picky eaters and always found something delicious. There is no nightly entertainment in the theatre. Only Mexican fiesta night on Saturday and Mexican singing on Friday I believe. I expected different types of shows every night like I experienced at other resorts such as Excellence Playa Mujeres in 2012. If you’re looking for a quiet resort, I would look somewhere else as there is an entertainment team that spends chunks of the day at the infinity pool on the microphone doing activities such as aquatics, bingo, music, etc. Also, if smoking bothers you, people do tend to smoke on the beach close to the pools and the wind carries it over to the loungers around the pool. Lastly, if you really don’t like having to tell sellers along the beach you aren’t interested, you will be disappointed because at any given time there could be between 1-3 sellers walking among the loungers on the beach and coming right up to the pool to sell their stuff. They are not aggressive, just annoying since it happens all day long.
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Nov 18, 2024
Can't wait to go back
As parents of young children, this was the perfect getaway. It was so quiet, beautiful, and just what we needed. We had coffee delivered every morning and drank it on our deck. We would then pick our chairs with a view of the beautiful water. I recommend bringing floats to bring to the water.. it was a great way to relax. Such a pleasant experience. Jesus at The Bar for breakfast and lunch was so pleasant. Always walked up to our table with a smile. Karla at building 31 was so helpful and always made sure we had everything we needed. No complaints here! We can't wait to go back!