What We Love
- Lounge on one of the prettiest beaches in Playa del Carmen - it's more than dreamy.
- Ten minute massages by the pool (tips only) are totally worth it.
- The gorgeous tropical gardens aren’t overly crowded and the service that's unbelievable.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Guests can stroll down La Quinta Avenida for awesome shopping and entertainment.
- The resort is a member of The Leading Hotels of the World.
Resort Details
- Various Lounges/Bars- Tequila Bar- Alegria Bar- Ventanas Bar- Palazzo Bar- Azia Bar- Deck Bar- Tea Time
- Various Restaurant- PalazzoItalian cuisine offering traditional recipes and featuring homemade pasta and only the best ingredients, all prepared on the spot, in an atmosphere as elegant as it is charming.- VentanasOffering an excellent culinary experience based on the traditional gastronomy of southern Spain. Serves fresh and healthy dishes using the highest-quality local ingredients.- Chef’s TableA unique gastronomic experience at Ventanas offering a 9-course gourmet tasting menu, with wine pairings and unique ingredients, designed and presented exclusively by our creative and talented Executive Chef and his professional team of cooks. (Additional charge)- SpicesThis Mexican-inspired restaurant offers incredible views of the Caribbean Sea. Dishes are prepared using local ingredients with the majority of regions in Mexico being represented.- The GrillA romantic, open-air candlelit setting with superb views of the Caribbean Sea. It offers a wide array of fresh fish and seafood, Angus Prime steak, lamb, and other cuts cooked to perfection.- AziaOffering a menu based on the varied and complex traditional cuisine of Thailand, with a full range of recipes using local ingredients of the highest quality and implementing techniques that are respectful of the product.- The DeckOffering guests refreshing drinks, traditional appetizers, homemade burgers, and fresh local seafood.
- 24-hour front desk†
- 24-hour room service
- Accessible rooms
- All-inclusive meal plan†
- ATM/Cash machine†
- Baggage Storage
- Beauty shop/salon†
- Bell staff/porter†
- Car Rental Services†
- Concierge desk†
- 24-hour front desk†
- 24-hour room service
- Accessible rooms
- All-inclusive meal plan†
- ATM/Cash machine†
- Baggage Storage
- Beauty shop/salon†
- Bell staff/porter†
- Car Rental Services†
- Concierge desk†
- Currency exchange
- Dinner served in restaurant†
- Doctor on call†
- Dry cleaning†
- Express check-in†
- Express check-out†
- Fitness Facilities†
- Housekeeping - daily
- Ironing Amenities (On Request)†
- Laundry Facilities†
- Lounges/bars†
- Parking†
- Pool†
- Spa†
- Tennis court†
- Travel agency†
- Valet parking†
- Wheelchair access†
- Internet Access†
† Fees may apply
- Basketball court
- Bocci court †
- Diving †
- Fishing †Deep Sea Fishing ($)
- General †- Bingo- Cocktail Class
- Cycling- Day and Night Entertainment program- Ping Pong- Pool Table- Tennis – 2 Lighted Courts (Reservation required)- Tequila Tasting- Windsurfing - Golf †Golf Nearby ($)
- Kayaking
- Motorized Water Sports †
- Pool
- Sailing
- Snorkeling
- Theatre †Nightime show at Club Royal Theater (3 Days a week)
- VolleyballPool Volleyball
- Water activities †- Water Aerobics
- Windsurfing
- Wine tasting †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9538 reviews
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Mar 01, 2025Best Friends Getaway
Get-together with our best friends. Beach was nice, pool chairs were a minimum, food was excellent..
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Feb 28, 2025Birthday Trip
We had a fantastic time. The resort is very beautiful and the staff was very friendly . We especially enjoyed their infinity pool overlooking the beautiful beach. Thanks to Exal, Carlos, Jorge, and Juliana for making my birthday trip extra special.
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Feb 28, 2025
Amazing staff
Ricky the concierge (who wasn’t even my building concierge) was very helpful and accommodated all of our requests. Restaurants are amazing and lots of variety. The property was impeccable and very well maintained. Activities every day and night.
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Feb 27, 2025
Loved it!
Spent a week here and once we got a couple of wrinkles out of the way, we had a wonderful time. Beautiful beach, wonderful room, great food, friendly staff. First time we actually want to come back.
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Feb 27, 2025
BEST resort with everything you could need
BOOK IT. This place is phenomenal and there is no need to leave the resort… but if you wanted to there’s a little shopping/eating district literally steps off the property. The entire property is gated with security when you enter, plus a secondary gate to the resort itself. We were welcomed with an easy check in process, bags delivered to our room quickly, and a lovely, clean, fully loaded room. Each villa area has their own concierge that helps you book dinner reservations and answer any questions you may have. Book immediately as times fill, but no issues getting reservations. Oscar was amazing and friendly and offered us a job when we didn’t want to pack up and leave 😂 it just gave us some additional appreciation for him during our stay. Multiple pools and the beach- towels provided along with a small library, pool/beachside drinks, etc. Plenty of chairs to lay in— no hammocks— but loungers are easy to come back with little shades. Each night the resort has some sort of activity or music, along with poolside activities or beach activities throughout the day—- you will NOT be bored hanging out at the resort all day. Food- YES. Multiple restaurants, all delicious, and room service was timely. Options are plentiful so you won’t go hungry. Liquor was on point- lots of knowledge about different drinks, shelf options, top shelf options.. you won’t go thirsty! We would totally come back- a little bit of an older vibe, as we celebrated a 30th birthday here, but everyone was so chill. This resort has it all and we truly felt refreshed when we had to leave.
- AdvisoryImportant Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisorySTUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $31.12 Mexican Pesos (approx. $1.76 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
CUSTOMER SERVICE - Complaint cutoff is 45 days from date of guest's check-out. - Pet Policy : Pets Not Allowed