Riu Santa Fe - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

12161 reviews

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  Enjoyable Winter Get Away

  We very much enjoyed this property. When we arrived, it was the tail end of spring break which when we booked our trip, we clearly didn't think about this. 🥴 Our trip was kind of a spur of the moment! Upon our arrival day, we walked down to the infinity pool closest to the ocean to wait for our room to be ready. I do have to say it was like walking into a frat house. 😳 There were plates of food and drink cups laying around everywhere. The staff tried to keep up with it all, but it was pretty crazy with rowdy college age people around! My initial thought was what did we get ourselves into! 😬 I did check the reviews before we learned that this is more of a party hotel. I was prepared and I don't mind people having fun. I just wished the kids would've cleaned up after themselves a little better and tipped the staff when they got a drink at the bar!! The staff works very hard at the resort. With all that said, we very much enjoyed our stay... lively atmosphere and all! The staff in my opinion does an exceptional job of keeping the property clean. While we were there, they were constantly cleaning...walls, floors, handrails, bathrooms, everything. Our room was so clean every time we did room service. I was very impressed! Further, the staff was so accommodating and friendly and helpful. The all you can eat buffets were perfect for breakfast and lunch. We enjoyed the other cuisine as well. Some of the food was hit or miss but overall it was very good. I will say the poolside food, especially the hamburgers and hotdogs probably not the best option. I could see where children may like it. I feel for the price and what was included being all inclusive. It was great. Also, the location is perfect and the property is really nice and kept up really well. We have agreed as a family that we would come and stay here again!

  Apr 13, 2025
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  Vacation with teenager

  Noisy in halls, loud voices, hear people all at night, slam doors, cant sleep Good food Very Poor WIFI and very bad internet

  Apr 12, 2025
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  Better than expected

  Overall we had a great experience, I've been to about half a dozen 5 stars in Mexico and Riu Santa Fe was on par with any of them. I was apprehensive about going here due it's its reputation as a party resort and lower food ratings. It was easy to avoid the party areas and the food was perfectly fine. The buffets were great, the restaurants don't take reservations and that worked out rather nice as you aren't committed to a specific time, we never had an issue getting in, a couple times we waited 5 minutes for a table, our favourite was the Asian restaurant. This resort is good for all ages but definitely attracts guests in their 20's due to the Riu Party's, however this really wasn't an issue for us as a family with small kids. The pool areas near the ocean were much busier than the pool areas near the main resort. This was a pleasant surprise as we found the the pools near the resort to be much better with a way cooler atmosphere, I can't comprehend why so many people want to hang out at the busy square pools but no complaints here. I know from previous experience at large resorts that room location can make or break your vacation. Weeks before arriving I had emailed, messaged the hotel on the Riu app and called the resort multiple times to try and request a room in a specific area, I recieved no response online and was told on the phone we get what we get, no requests will be honored. Upon check in I was told the rooms are pre selected and we can not request a specific location, however luckily we were satisfied with our room location, we were near the quite pools (2000 building) on the main floor thankfully as only one building (7000) has elevators. The resort is only about 1.5 kilometres walk along the beach to town / marina. The red flags always stay up on the beach as the waves and rip tides are rather aggressive, a few people would swim in front of the resort but I wouldn't recommend it as you are playing with your life, you can walk down the beach for 3 minutes to get to a yellow flag area that is more sheltered by the Cabo arches and the waves much smaller. We choose this resort because the trip was about $1500 CAD less than most other 5 stars and the gamble paid off. Overall I'd recommend Riu Santa Fe, it was a nice size, nice atmosphere, nice food, satisfactory entertainment (nightly live bands), nice pools, nice rooms. Nothing specifically stood out good or bad from any other 5 star I have been to in Mexico.

  Apr 11, 2025
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  Great family vacation

  We went for 6 days during spring break with our 7 and 10 year old. I was really concerned about the noise and partying, but it did not effect us at all. The Riu partys are not every day and some are at 2:30pm while some are at 6:30pm. We were in building #1 and never heard anything at night. Food was OK and all buffet style. Our kids really enjoyed themselves. They had a game and kids show every night from 7-8 which was perfect after dinner and before bed. My husband and I normally would stay at a fancier resort, but being with the kids for their first out of the country and all incusive it was perfect. We left the resort each day for an excursion, check out the town, etc and Uber was very helpful! I would recommend this resort to families and while there was a lot of partying, it didn't effect us. Resort was clean, kept up well and everyone was friendly.

  Apr 11, 2025
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  Safe & fun!!! Joel was amazing!!!

  Tiki taco was the best thing to eat. Besides the buffet. The solo restaurants not as good. Joel at the buffet was amazing. The pools are super fun, the water slides a must, but leave all your jewelry off, they won't let you on slides wearing any of it. Also oddly the pizza place at the slides is really good. The rooms are clean and nice the service was great. Housekeepers always friendly and helpful. We really felt this resort went above and beyond to show us a good time and keep us safe.

  Apr 11, 2025