Riu Playacar - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8529 reviews

• 

  Great Holiday!!!

  We had such an amazing holiday at Riu playacar. Everything thing was amazing especially the entertainment staff (Superstar - April) and the reception staff. Even the cleaner who used to clean our room I think his name is Sebastian was so sweet, we always use to have lovely decorations made by him on our bed every day. Food used to be fresh and delicious (pastry items could have been better) and the cocktail at the pool bar were great too. We had a lovely surprise from the hotel for our anniversary and they helped my husband to plan the special arrangements for me. Hopefully we will be back soon!! Thank you for giving us memorable holidays!!

  Apr 14, 2025
• 

  Fun family vacation

  We enjoyed our annual spring vacation to Riu Playacar with our family. We enjoyed the resort location, the beach and pools, the food, and the excellent service. My only complaints would be that room keys frequently failed, at least once if not two or three times a day, making getting into the rooms a prolonged experience as we'd have to hoof it to the front desk, and that the beds in the rooms were pretty hard and not super comfortable. That said, we will definitely keep the Riu Playacar on our revisit list and would recommend a stay here.

  Apr 14, 2025
• 

  Great staff make this hotel beautiful beach

  The staff are what make this hotel they cannot do enough for you, you ask you get within minutes … all so friendly and nothing touch trouble . We stayed for 10 nights we visited the Asian 4 times it was delish, the steak house 3 times which was hit and miss the steak was a little chewy chicken was a little dry on one visit but fine another definitely worth a visit. The main restaurant had plenty of choice but unfortunately food wasn’t always hot, one evening they had spring rolls which felt like they had just come from fridge and breakfast hash browns are never hot just tepid, that said the food was plentiful and good. The bbq area by the pool is great food always hot and freshly cooked. All bar staff in all areas are fast and friendly. The room was a little tired but big enough and cleaned daily, the bed wasn’t the best king size but one slight move from my husband the bed felt like it was a water bed the movement was crazy . There is a coffee machine but no kettle so if you are a tea drinker I’d suggest taking a little travel kettle and some tea bags although you can grab some from the restaurant , the guys at the bar will give you milk for your room. The shower was probably the worse I have ever experienced slow and crooked when on the pole in that I had to either stand in the corner or hand hold it but it worked so I could have one… Unfortunately I had a bad foot so couldn’t attend the neon party, shame as we love these night at Rui, if you don’t go then there’s nothing back at the hotel for you, not even back ground music, the only bar open was the 24 hr one by reception, which I though wasn’t ideal. The entertainment was ok Abby and Diva show were really good. We had a great time and enjoyed our stay, flight is probably what would stop us returning as 10.5 hours was long. The airport arrival was a nightmare in that the security are checking everyone’s bags for what they are bringing in looking for cigarettes so be aware if you are taking too many in they will take them off of you also no vapes allowed, they sell them on the beach if you want them and I saw people smoking them around the hotel. The security checking of people’s duty free bags put an additional hour and 30 mins to our journey then it was an hour and 10 to the hotel so made the travelling long. I definitely recommend private transfer as this hotel was last drop off . Coming home going through airport security etc was fast no issues at all. Flights although long with Tui were great lovely cabin crew. One more thing take high factor cream we used factor 50 and still burnt the sun is strongest I have ever known..and take enough the shops are expensive , hotel shop is so expensive we bought crisps for a price tag in uk money of 10 pounds .. yes we bought them before we realised ..you live and learn. All in all we enjoyed our time here and would recommend it 100%. Have fun

  Apr 14, 2025
• 

  As expected from RIU!

  Thanks to Sunwing, we didn’t arrive until 4am the next morning. That made check in extremely fast, once we woke up the night receptionist. After 20 hours of travel, no bell hop available in the middle of the night, as one would expect. No problem, until we get to our building and now have to carry luggage up 3 flights of stairs. Room was great. Food was great as always. The pools were nice, except almost every day there was a floater (yes, just what you’re thinking) in the pool leading to a 2-3 hour closure. The beach was nice, lots of mature palm trees. Again Sunwing strikes! 2:40 pm flight, so be ready at the front lobby for 9:20 pick-up. Then wait until 10:20 and find Sunwing representative to call for the van. Always fans of the RIU hotel chain. But will never use Sunwing again, pay for 7 day vacation package and essentially get 5. They refuse every ones attempt at compensation!

  Apr 13, 2025
• 

  Good Vacation

  We had an amazing family vacation! The hotel was clean, comfortable, and very family-friendly. The staff were warm and welcoming, always ready to help with anything we needed. One of the highlights was the food — absolutely delicious! There was a great variety to choose from, and everything tasted fresh and well-prepared. Even our picky eaters were happy!

  Apr 12, 2025