Riu Palace Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3281 reviews

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  Disappointing

  Check it disappointing no information given we had to ask all the questions. Room Outdated and smelt really musty. Felt pressured to give tips all the time even though the staff were not that friendly. Lunch was good . But dinner wasn't great and the speciality restaurants were very disappointing also. Drinks were poor quality and what came out the branded bottles was not the genuine article. towels were a 5 star disappointed

  Feb 28, 2025
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  Great stay but a few pointers

  Great Location, But Some Service Issues The location is fantastic! The buildings and rooms are excellent, the beach is very close, and there are plenty of pools. Most staff members are friendly, though some seem overly focused on receiving tips. Unfortunately, we had a few negative experiences with certain employees. 1. Noisy Housekeeping – The housekeeping staff was very loud, shouting to each other in the hallways. Our afternoon nap was abruptly disturbed, and we initially thought something was wrong. When we asked one of the maids, she casually responded that they were just chatting about food because they were hungry. 2. Unprofessional Check-in – The receptionist was dismissive towards my girlfriend and, when I didn’t understand Spanish, asked if I was mute. Additionally, he gave us a worse room than agreed upon. Thankfully, the manager later resolved the issue. 3. Sunbed Reservation Problem – The “towel reservation” system for sunbeds at the pool and beach was frustrating. This is something you’d expect at lower-end hotels. The hotel should either enforce a no-reservation policy or provide more sunbeds to avoid this issue. 4. Poor Soda Quality – All soft drinks from the soda gun were flat and lacked syrup, making mixed drinks taste bad. The best rum & cola we had was in our room using a regular bottled soda. Overall, the stay was enjoyable, but some aspects of the service need improvement.

  Feb 28, 2025
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  Dominican vacation

  Traveling the first 2weeks of Feb. HAD A FANTASTIC time except for trying to fly home after major snow storms and a plane crash in Toronto. That was a hiccup that was not planned but it's not the hotel's fault that was the airplane. The only complaint I had was that the breakfast buffet. They really need to be consistent about putting a linen napkin on the bread that you cut rather than everybody's hands. Touching the loaf of bread to cut it. Lunch time and dinner time. This was taken care of but breakfast for some reason they never seem to remember. The only time they remember is when I went to go get paper napkins and then magically a linen one appeared.

  Feb 23, 2025
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  Amazing Environment

  Beautiful well taken care of resort with amazing and friendly staff. The amout of staff is overwhelming, you never have to look for someone to get a drink or help you, there is always someone around to help! Floor managers are out and about making sure everything is running smoothly and are the first to step in and take orders or answer questions themselves. Had a great time, Thank you for an a.azing time

  Feb 23, 2025
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  Good stay

  We travelled from the UK, and my wife is wheelchair user. We emailed ahead and asked for an adapted room. We were given room 1010 on the first floor near the reception overlooking Riu Bambu. We had read the reviews on here prior to travelling and can say that the bad ones must have been staying in another hotel. The room was comfortable with a nice large bed, and our room's floor had no step, unlike others. The reception area was large off, which was a bar, coffee shop, and sports bar. There were two lifts at either end of the reception to take you to the other floors. We visited all the resturants and they provided good meals and we didn't go hungry. The staff were very attentive from the waiters at the pool through the restaurants to the reception staff. The drinks were good, but you needed to request branded makes. Otherwise, you got local. The only beer was president, which was good. The entertainment staff do a good job keeping you occupied during the day and evening. Ok, the shows can be a bit hit and miss, but have another drink and have a laugh The pools were clean, and there were plenty of sun loungers. The beach was long and soft sand, but be aware of the ocean breakers. We travelled with Tui, and their flight crew stay at the hotel, and they enjoy it. All in all, a good time but a holiday is what you make of it.

  Feb 22, 2025