Riu Palace Peninsula - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9069 reviews

• 

  Great hotel for the price

  The Riu Palace Peninsula was a great hotel for our family of 4. We have kids ages 13 and 11 and they enjoyed the resort and the food. We went to a few restaurants at the hotel and were impressed by the food and service. We had access to the Riu Calibre next door which had fun parties at night. That hotel was a much younger crowd - mostly college/early 20's. I really liked that we could go to their parties and use their pool and beach but they couldn't come to ours. The beach in front of the Riu Palace Peninsula wasn't great but the beach in front of the Riu Calibre next door was awesome so we used that. The pool was great and they always had fun activities for our families to do. They had the same food at the pool bar every day but our kids were find with it. The hotel is within walking distance to the boat that goes to La Isla Mujeras - I highly suggest going there for a day. There is a marina across the street that our group went fishing at. We did a dinner at the Marina restaurant with the fish they caught and it was PERFECT. Highly recommend the Marina restaurant for a dinner out. The entertainment at our hotel was good on the nights they had it. On the nights the Riu Calibre did a big party, there was really no shows for families at our hotel. That was the only downfall to our resort. I wish they had a show or something for their guests EVERY night...a guy playing smooth jazz sax on his own is not a great show. Overall, it was a great experience. I would stay here again!

  Apr 14, 2025
• 

  Cancun Vacation

  Everything was wonderful. Although I could not find Children's activity on the RIU app. Staff very professional and excellent.

  Apr 12, 2025
• 

  Riu Palace Peninsula

  My son and I stayed for 8 days. Overall we had a great time. The rooms were clean, a little dated. We stayed in the 14th floor, and only two elevators- which was an issue during peak hours. Food was really not that good, but it’s an all inclusive, so expectations were not that high.

  Apr 12, 2025
• 

  Family spring break

  Very nice property, the staff was all amazing the entire property was beautiful and well kept, the entertainment was ok but still pretty nice as far the RIU party now that was amazing

  Apr 12, 2025
• 

  Very good, but rooms a disappointment

  Honest review: We arrived last Thursday evening about 9:30pm. Reception was very quick, check in was easy and no queue. Paid for the room I’d booked via the app and the additional tax which worked out at £21 for two adults and one child. We paid £2100 for a junior sea view room for 7 nights. We immediately went to the dinner hall for food which was very good and had a wide range of choices including signs which show allergens (I’ve got Crohn’s and I’m Celiac, so have to be very careful). A word of caution here - I have seen the wrong signs on the wrong foods, so please always check if you have a serious allergy. Food choices are excellent, food is always fresh and well cooked. Food options are pretty much 24:7, the breakfast starts early; lunch lasts for quite a long period (11:30-4:30) and dinner takes over shortly after with the sports bar providing snacks all night as well as tea and coffee. The gluten free options are limited but are there, so fear not, you will find something most of the time. The pool area / bars / beach etc are very well kept and looked after, consistently staff clearing up and keeping the place looking good. Entertainment is well…. More geared towards adults with the Riu parties which are advertised a lot. If you have children, entertainment is limited but you can go out and about (we went out most evenings). You can go out and walk, but be careful, if it rains the drains do flood over and it does smell quite bad in places. We just ignored this, but don’t expect perfection outside of the hotel. Staff - on the whole, most are very helpful and polite, especially with a small tip (200 pesos was our mid range). This will get you service consistently by the pool or in the restaurant. Some staff are a bit rude / stroppy, but I’m assuming this is just down to personalities. I found one person in the sports bar and one person in the restaurant standoffish and huffing when asked for drinks. Again, not really that bothered but it might annoy some people when you pay a lot for a hotel stay and only want a cup of tea 😂 Entertainment staff are a good laugh, but slightly x rated. Defo geared towards adults, we took all in good spirits but if you’re a prude, be prepared to have to be a bit more accepting 😂😂😂 Sunbeds - the hogs are out early, some people as always, selfishly take loungers and reserve with towels and don’t turn up front hours. The hotel needs to address this as it is very frustrating. Hotel shops, spa, etc are a massive rip off. Don’t use them, go down the road for things you need at a fraction of the cost. Download the Uber app to get about, it’s cheap, quick and reliable. Rooms - this is the part the hotel really needs to work on. Outdated, repairs needed, no privacy in the room (bath tub is in the middle with no curtain), shower had cracked tiles, sink and toilet often blocked. The room is also noisy and the beds are awful. We had two small beds for a family of three. Overall, facilities make this a 5 star but the disappointing room makes for an uncomfortable stay which knockoff a star for us. Hope this review helps!

  Apr 10, 2025