Riu Palace Pacifico Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6915 reviews

• 

  Outstanding

  This place is absolutely beautiful clean the staff is very helpful and friendly and the food is delicious. Will be back again next year.

  Dec 21, 2024
• 

  Dense and tasty

  Very recently fully renovated (fresh paint, new furniture and appliances, yet mattresses are not) provincial Modern Chic design (lots of marble, gold and black color details) all inclusive and crowded, mostly by seniors from the US, resort on a tiny plot. Really great food (like superb lamb chops, scallops and grilled lobsters in the buffet), tolerable wine (and all other drinks are standard good quality brands) and pleasant service. Decent rooms (no bath tubs in majority of them though) with spirits dispenser 🙈 yeah you got it right, like soap in a bathroom, but booze over your coffee machine. Mediocre Wi-Fi. Noisy concert hall that is half open air to an internal court of the building and plays loud popurrí until 11 PM. Beware! Sub par beach not really best to swim in the ocean with “designated” smoking spots in the mids of sun beds under the palms (no sun umbrellas available) from one side, stinking horses from another, and sports noise on the third. Therefore, you really have to buy (cheaper to do that on site, but subject to availability) Elite Club upgrade if you want to enjoy days on the beach (they have designated area with better sun tents and that’s plus a view from the room is the only reasons to pay for it imho). Good overall, totally worth what we paid for it, but likely won’t return.

  Dec 20, 2024
• 

  Return to Riu Palace Pacifico

  Once again we enjoyed a very pleasant stay in early December at the Palace Pacifico. Staff is remarkable and the grounds are immaculate. Rooms were cleaned daily and we had no issues. Food was very good - we enjoyed several of the Ala cartes, Sports Bar, poolside lunch and dinner buffet. Our ocean view room had a beautiful view of the water and central walkway but was noisy at night until the theater show ended. Entertainment could use improvement - same thing year after year and not the highest quality. Christmas decorating was minimal at best and disappointing - it could be improved. However, the lights in the central walkway were nice. One afternoon there was a group of guests from the other Riu hotels that was allowed onto the grounds for the afternoon. It was quite crowded at the pool that day - we hope this was a one-time event or perhaps a one-time promotion. I had a problem with the ATM - it dispensed a torn bill which had gotten stuck in the machine - and dealt with Gabriel at the front desk who helped me sort through it and he arranged for the bank to deliver a new bill. However, we were leaving the next morning before the bank rep came but worked with our bank here at home for the credit. We have stayed here at least a dozen times and it did not disappoint. Note: we did not book Elite package - we do not feel the few benefits justify the cost. We will be returning again over the winter.

  Dec 20, 2024
• 

  Fabulous Stay

  Beautiful resort! No complaints whatsoever, food, beach, cleanliness were all on point. Hotel is about an 8 min Uber ride to the cute town of Bucerías and about 35-40mins to downtown Puerto Vallarta (about $40 round trip). The beach at the hotel was clean and calm to swim in and zero rocks. Was very impressed and will be making plans to visit again next year!

  Dec 20, 2024
• 

  Phenomenal Experience

  We just flew home after a week stay at the Riu Palace Pacifico. Saying our Resort experience here was great would be a massive understatement. The Property flat out exceeded our expectations in every way. The rooms were nicely decorated, the beds comfortable and everything exceptionally clean. In fact the cleanest rooms we have encountered at any resort we have visited. The selection of drinks was great and of high quality, I'd like to point out that the Bolbero Bar was the best of the bunch. The Service and Food at all of the restaurants was absolutely top notch. There was a nasty wait for the Steak House and it's not warranted because the Krystal and Kyoto were definitely superior to it. The Short Rib we had at the Krystal was the most flavourful, tenderest Short Rib we've ever had. We are from Alberta, home of the world's finest beef so this is high praise. The Lobby Cafe is a little gem. They not only had coffee and teas, their fare included great milkshakes, yummy sandwiches and delectable sweets. My wife and I just loved tiny little Justitta's delicious omelettes and perfect over easy eggs in the mornings. I have a significant chemical sensitivity and Denise at the front desk was extremely gracious and helpful dealing with my disability. The Calico Cat named Catamaran is a sweetheart, be sure to give her pets. In no particular order these are the people who stood out to us for their amazing care and attention. Jazmin Angeles Orlando Yaqui Justitta Andrea Victor Julian - made me laugh at breakfast every day. Alonso Mirella Mauro If you're buying any Silver or Sunglasses there's a small building near the ocean. There's a guy there named Rodolfo (Rudy) that was honest and fair priced. I had the good fortune to interact with Victor the Property Manager on four occasions. He made us feel like Royalty every time with his kind words and mannerisms. I'm going to point out that when I complimented him on how well managed the Resort was, he humbly gave all the credit to his amazing staff. That is the sign of a great GM. If there was a 21 star rating, this property and phenomenal staff deserve it. We will return to the Riu Palace Pacifico again. PS take cat treats for the Cats

  Dec 20, 2024