Riu Palace Macao Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6615 reviews

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  Best to avoid RIU Palace Macoa, Dominican Republic

  This is our first trip to the Dominican Republic and it was a 60th birthday surprise for my wife’s sister. To say we were disappointed by the hotel is an understatement and I’d definitely not recommend booking this hotel via TUI. TUI describe the Palace hotels as amongst their best a gross understatement. Let me explain. We were allocated our room and my brother and sister in law were taken to their room first, upon opening the door to the room we were hit with a strong stench of damp, we thought at first this must be bad luck. We went to our room, but first just to put some context to our story my wife has terminal cancer so this was also supposed to be a happy memory making holiday for us and her sister. Anyway we went to our room, opened the door and was hit with the same Overpowering stench of damp except we had mold growing on the wall just above our bed! This is obviously, especially given my wife’s condition not acceptable. To be fair the staff did show us de three other rooms, two of which were worse than the first room we had, we settled on a better room than we had originally been given. At first we thought it maybe us being over sensitive but we are not the only ones to make a complaint many other guests we have talked to have made the same complaint. Back to the sister in law’s room, at time of writing they hadn’t faired so well, with their room being so damp the bed was wet and anything that is made of paper had disintegrated into a mush of pulp and damp by the morning, they are still trying to change their room. They even had to sleep on towels as the bedding was so soaked through. When they asked to change rooms they we told no other rooms were available, yet we had been offered three alternatives, how strange. We are only here for a week and have spent the first day and half trying to sort this out. The rooms have been described as having a pool view all we can see is a big dirty roof below our room. I wouldn’t describe this as value for money or a place to recommend, best to avoid in my opinion. The staff are friendly and helpful and the food is good though.

  Apr 15, 2025
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  Fab family holiday

  We came as a family to celebrate my husband’s 60th birthday booked through TUI in the UK. First of all I must mention the airport (I know it’s not hotel related), but no one else seems to. Chaos as you walk out - be prepared to have your cases taken, then a tip demanded. The TUI rep didn’t even stop this happening. My advice would be to book a private transfer. Lovely hotel which exceeded our expectations, clean, lovely friendly staff. Nice and small, but you can use the other Riu’s either side if you wish. After 2 weeks the buffet did get a bit repetitive, but the speciality restaurants are lovely, our favourites were the Asian & Steakhouse. The evening entertainment could be a bit better. The most beautiful beach which goes on for miles. They decorated our room for my hubby’s birthday & left a gift. The only negative I have is the air con in our room. It wouldn’t take the temperature below 24 degrees, called the hotel out twice & it still didn’t work properly hence the room did smell a bit musty after 2 weeks. Also bring mosquito repellent. Wouldn’t normally go back to the same hotel twice, but I would visit here again without hesitation.

  Apr 14, 2025
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  Well Done Riu!

  We (52F, 61M) stayed at Riu Macao the first week of April, 2025 in a swim up, ocean view room (room 6015). We loved the fact that the resort is smaller, it never felt busy, the staff was amazing, the food was great, the beach was gorgeous and you could walk forever. The swim up felt private and was well worth the money! The room was great. This was our 6th visit to a Riu property and is our new fav! We would DEFINATELY come back.

  Apr 13, 2025
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  Great time with plenty of fun and sun

  We spent 5 nights at this resort and had great fun! The entire staff at this all-inclusive resort go above and beyond to make you always feel like you are VIP. Food is decent, could be better. We had buffet for breakfast and lunch and tried Krystal’s, Volare (Italian), and the Steakhouse for dinner. I wish there were more vegetarian options but I managed. Lisselote was the most friendly, welcoming, and amazing server. We loved her so much, she took great care of us. Rigual, Alexandrina were also great, as was Kassandra at the Cubano bar at night. We spent many lazy days by the beach or pool. There was some daily shenanigans going on a the pool bar if you’re into that - we decided to stay in the quieter pool most days though. All in all, we enjoyed our stay and we are so thankful to the entire staff here. They really bring this resort to the next level.

  Apr 13, 2025
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  Perfect Balance of Relaxation

  We recently stayed at the adults-only hotel of the resort while the rest of our family stayed next door in the family-friendly part of the complex — and it was the best of both worlds! The adults-only hotel was a peaceful paradise. The atmosphere was calm, the pool area was serene, and the service was outstanding. It gave us a chance to unwind and enjoy some quiet time, while still being just a short walk away from our family whenever we wanted to join in on the fun. It was especially great to have our own relaxing space to return to after spending the day with the kids. The staff were warm and welcoming, and they made us feel like we had truly found our own little retreat. Highly recommend this setup if you’re traveling with extended family — you get the joy of togetherness, but also the luxury of privacy. We’ll definitely be coming back!

  Apr 13, 2025