What We Love
- You'll enjoy a day of relaxation at the Renova Spa, with a variety of luxurious treatments to choose from.
- There are plenty of activities to keep your heart pumping, including a gym, kayaking, snorkeling and more.
- Live shows, music and other entertainment are available both day and night.
Things to Know
- This resort sits on a stretch of dazzling stretch of sandy beach, surrounded by beautiful foliage and stunning blue water.
- There is an adults-only area for guests 18 and older.
Hotel Promotions
Elite Club Amenities
Up to $1460 in Resort Credits.
Up to $850 in Resort Credits.
Honeymoon Inclusions.
All Inclusive Amenities
Exchange Privileges
The guest staying in the Elite Club categories receive the following amenities:
• Premium room locations.
• Access to exclusive designated Elite Club pool area.
• Access to exclusive premium branded drinks at selected bars.
• Upgraded in-room liquor dispenser with premium brands.
• Upgraded minibar with snacks and bottle of wine.
• Upgraded room service menu.
• In-room aromatherapy.
• Exclusive welcome gift.
• Exclusive Elite Club a-la-carte restaurant for dinner.
• Exclusive restaurant for breakfast, including a-la-carte menu options.
• Dinner reservation available for the a-la carte restaurants through
the RIU App.
• Dedicated check in area and Elite Club wristband.
• Confirmed late check out until 1 PM and early check in based on
availability.
Important Information: Redemption information will be provided by the hotel at check-in.
Applicable Dates:
Booking Dates: 05 Jan 2024 to 23 Dec 2024
Travel Dates: 05 Jan 2024 to 23 Dec 2024
*Applicable promotions will display with your room selection. Some restrictions may apply.
Guests will receive up to $1460 in coupons per room towards the purchase of Spa Services, Golf, Wedding Services, Romantic Dinner, and Photography. Additional details will be provided upon check-in at the hotel.
Important Information:
Guests will receive coupons at check-in. The total of credits is per room for guests 21 and older. Resort credits are non-transferable, non-cumulative, non-refundable, non-combinable, and cannot be used on future stays. Resort credits can be used as
a discount only for selected services. Credits cannot be exchanged for cash. Promotion is subject to availability and can change without notice. Restrictions may apply.
Applicable Dates:
Booking Dates: 14 Dec 2023 to 22 Dec 2025
Travel Dates: 24 Dec 2023 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Guests will receive up to $850 in coupons per room towards the purchase of Spa Services, Golf, Wedding Services, Romantic Dinner, and Photography. Additional details will be provided upon check-in at the hotel.
Important Information:
Guests will receive coupons at check-in. The total of credits is per room for guests 21 and older. Resort credits are non-transferable, non-cumulative, non-refundable, non-combinable, and cannot be used on future stays. Resort credits can be used as
a discount only for selected services. Credits cannot be exchanged for cash. Promotion is subject to availability and can change without notice. Restrictions may apply.
Applicable Dates:
Booking Dates: 14 Dec 2023 to 22 Dec 2025
Travel Dates: 24 Dec 2023 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Guests celebrating their honeymoon with us will receive
- Surprise welcome gift in the room
- Small bottle of Tequila
- King Bed ( subject to availability)
- Late Check out (subject to availability at time of departure)
Complimentary upgrade to next available room category ( subject to availability and upon request)
- $35 Spa Credit for a selected service in "Specials for couples" category (120 min)
To receive this offer, just enter "HONEYMOON" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.
Important Information: Proof of marriage must be provided at check-in. Emission date of less than 90 days
Applicable Dates:
Booking Dates: 26 Jun 2024 to 23 Dec 2026;26 Jun 2024 to 23 Dec 2026
Travel Dates: 24 Dec 2024 to 23 Dec 2026;24 Dec 2024 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
The all-inclusive program includes the following amenities:
• All meals, snacks and local and imported alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
• Snacks and drinks 24 hours a day.
• Room service 24 hours a day.
• Regularly refilled minibar and liquor dispenser in the guest rooms.
• Turndown service.
• In-room safe.
• Free sports, activities and entertainment programme; kayaking, pedaloes (pedal boat), bodyboarding, snorkel gear.
• Free wellness facilities (gym).
• Drinks service at the pool.
• Premium-branded drinks throughout hotel.
•WiFi throughout the hotel.
• Live music, shows & Riu entertainment
• All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.
Important Information: Redemption information will be provided by the hotel at check-in.
Applicable Dates:
Booking Dates: 28 Jun 2022 to 23 Dec 2026
Travel Dates: 24 Dec 2022 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Guests staying at Riu Palace Kukulkan have full access of the resort facilities at:
• Riu Palace Peninsula
• Riu Palace Las Americas
• Riu Cancun
• Riu Caribe
• Riu Palace Costa Mujeres
• Riu Dunamar
• Riu Latino
Important Information: All of the above information is subject to change at any time without prior notice. More information will be provided upon check-in. Transportation available but not included. Please be aware that breakfast and dinner must be taken
at the booked hotel.
Applicable Dates:
Booking Dates: 28 Jun 2022 to 23 Dec 2026
Travel Dates: 24 Dec 2022 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Resort Details
OnSite Dining
- Various Lounges/Bars• Daiquiri, Lobby bar featuring a mixologist• La Latina, Lounge bar with terrace• Capuchino, Patisserie & ice cream parlor• Mamasita, Swim-up bar• Sports Bar, 24 hours• Pepe´s Food, Snack bar grill
- Various Restaurant1 Don Julio: Main restaurant buffet with live cooking stations2 Sunakku: Japanese a la carte restaurant for dinner3 La Casa De Las Flores: Mexican a la carte restaurant for dinner4 Rossini: Italian a la carte restaurant for dinner5 Krystal: Gourmet Fusion a la carte restaurant for dinner6 Steakhouse: Steakhouse a la carte restaurant for dinner.
On-Site Amenities
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Non-smoking rooms available
- Pool
- Restaurant
- Room service
- Safe deposit box
- Sauna
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports†
† Fees may apply
On-Site Recreation
- Direct access to a beach
- Fitness center on-site
- Golf †
- Motorized Water Sports †- Scuba diving school- Snorkel excursion- Banana boat- Deep sea fishing- Wave runner- Catamaran- Fast cat- Excursion- Parasailing
- NightclubsOn-site Entertainment:-Daily activities for adults, 7 days a week-Nightly entertainment including live music and Riu theme shows.-Disco at Riu Cancun entrances and drinks are included, open 6 days a week.
- Non-Motorized Water Sports- Sailing- Kayaking- Introductory scuba lessons in pool- Body boarding
- PoolThere are 4 pools on-site.
Elite Club - Exclusive pool area with premium branded drinks. - Sauna
- Spa †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1157 reviews
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Dec 19, 2024Amazing Hotel Resort
We had such an amazing time here. The resort was beautiful and all the staff were so welcoming and took care of you. Their hospitality was just the best! Food was amazing and weather was great. We are coming back again!
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Dec 19, 2024Mexican girl in Mexico
I want to thank David, Erick, Ariel, Juan, Ramiro and Rodolfo and the guy that worked the bar on 12/11 by himself, didn’t get his name, and all the cleaning staff. Very hospitable and helpful. Sergio in the steak house is awesome. Only complaint is the music. Better music please!
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Dec 17, 2024
Amazing!
This resort will be the only one I will ever go to! This resort has it all to include many food choices!
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Dec 16, 2024
Awesome property Friendly Folks
Overall very nice resort with great friendly folks working there. The coffee shop was great and they had a small late night buffet that was decent. The pool side snack bar was also very good. The pools were clean and all the areas well kept.
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Dec 16, 2024
Super stay
A wonderful stay on the Hotel Zone. Lovely private beach with great service fir chairs, umbrellas and drinks. The restaurants are run professionally. Very polite staff. Exceedingly clean.
Hotel Advisories
General Policy
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $76.00 MXN (approx. $5 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - A minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26