Riu Palace Bavaro - All Inclusive

Customer Ratings & Reviews

• 

  Beautiful resort, beach

  I have stayed at many AI's and this is my 4th visit to a Riu resort. The grounds are absolutely beautiful, room was very clean and ready upon check in. Lobby is absolutely gorgeous. This is the first time I have had to find my room myself, and take my own luggage to the room. Found that very strange. Food was very typical for an AI, nothing special. Went to the Steakhouse twice as it was very good, ate at the Italian Restaurant, and definitely would not go back. Service was poor, food was poor, and took forever. Never had a problem finding a place to sit either by the beach, or by the pools, plenty to choose from. Plenty of staff taking drink orders around the pools, service was very good. Drinks were hit or miss. Even going to the same bartender, wouldn't gurantee a quality drink. I have never experienced this at an AI either. Blender drinks that were pure liquid, no slushiness to them at all. I would order a typical blender drink and the waiter wouldn't understand what I was asking for. Shout out to Rafael, who bartended by one of the swim up bars, and also took drink orders at night in the theater, he does an amazing job! They also had a lot of college aged spring breakers at this resort. I have not experienced this at what I consider a higher end resort. I am a teacher, so I am limited to traveling over my own spring break. Will not return to a Riu if this is going to be their policy. Several of the nights were very loud into the wee hours of the morning. Overall, really enjoyed this vacation, but would not return to this resort. Needs some polish, falls short in the little things.

  Mar 24, 2025
• 

  Horrible!!!

  What a huge disappointment. Hate that I’m stuck here for the next 6 days! They checked us into the wrong room twice, Separated us from our kids, and our toilet and bathroom floor is covered is urine! Shame on our local high school for thinking this was a good place to send all the families and even worse our travel agent allowed it! Never stay at a Riu!!

  Mar 23, 2025
• 

  Excellent

  Definitely a good resort executive treatment from the staff I highly recommend this place as a place to stay

  Mar 23, 2025
• 

  Wonderful time with family at Riu Palace Bavaro!

  We had a good time at RIU Palace Bavaro and would definitely go again. Traveled as a family of 4 — Mom, Dad, 19 year old boy and 16 yr old girl. We got the 2BR family suite and were very happy with the connecting rooms, spaciousness and cleanliness. The resort complex is amazing — expansive, clean, well maintained, always could find chairs on beach and at pool. There were many dining options. Gym was basic but decent. You can also walk the grounds to other RIU properties — Macao and Bambú. Would like to call out exceptional service from the following team members — Dayanara at front desk, Betty in housekeeping, Eduardo at La Bambola, Eury and Esmeralda at El Taino. Stephanie and Diana at the spa were incredible. What could be better? Food was average - lots of options but nothing exceptional. The app was glitchy and didn’t always work so we couldn’t easily access activities to see what was going on. Multiple times we called the front desk and there was no answer and the voicemail box was full! What if it had been an emergency??? The AC in our room wasn’t consistent — ours was too humid and the kids was freezing. The towel workers at the kiosks always seemed to have an attitude. Throughout the resort the staff are hustling for tips and it is quite overt. We tipped regularly but part of me was a bit resentful that it’s an all inclusive and tipping is expected. There was also a musty/foul smell in parts of the hotel at times.

  Mar 22, 2025
• 

  Don’t go to the American themed restaurant unless you only want drink.

  Rooms were clean. Property was beautiful. Staff was nice. The only thing I hated was walking up all of those stairs everytime we left the room, lol! The service in the American Country restaurant was awful! The male server sat us down and didn’t come back to take our orders for like 20mins to take our order. Took another 30mins to get our food, which was wild because you can only order one entree per person. It was only three of us. Once we got the food, we were further disappointed by the watery Mac and cheese, the overly dried out ribs, and the burnt chicken wings. The bartender was nice though, lol! With the exception of the above experience I would still give this resort a 10 out of 10.

  Mar 20, 2025