Riu Montego Bay Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

10631 reviews

• 

  Great experience definitely go here.

  What an unforgettable experience! This hotel was pure fun from beginning to end. The pools were amazing, the music kept the vibe alive, and the bar had everything you could ask for. The staff were super friendly and always made you feel welcome—everyone was just vibing and having a good time. The whole place had that true Jamaican energy: lively, relaxing, and full of good vibes. The hotel was also very clean and well taken care of, which made everything even better. Overall, I had an absolute blast here—a solid 5/5 experience. Can’t wait to come back!

  Sep 26, 2025
• 

  This not worth it

  ⸻ Review of Riu Molde – Not Worth the Price, Closer to 3-Star Experience Our trip to the Riu Molde has unfortunately been one of the most disappointing vacations we’ve had, and it was certainly not worth the money we paid. From the very beginning, things went downhill. The flight itself started poorly. The passenger behind us kept pushing down on our seat throughout the journey. We addressed it directly and even raised it with the flight attendant (Carlene, who was kind but ultimately did nothing). The problem continued the entire flight, which was frustrating. When we arrived, the disorganization with Nexus was another headache. It wasn’t clear who was supposed to help us, and the process was confusing from start to finish. Once we reached the resort, there was no warm welcome, no drink offered, and no clear direction about our bags or where to go. For a vacation package advertised as premium, this felt careless and unprofessional. On top of that, two of our suitcases came back damaged—one dented badly and the other scratched deeply. These are bags we’ve traveled with before without issue, so this was unacceptable. We had an early 6:15 a.m. flight and arrived at the hotel around 10 a.m., yet we weren’t given a room until 3 p.m. That meant wasting nearly a full day of our trip waiting around. Considering Sunwing books flights with early arrivals, this should have been handled better. After voicing concerns, we were upgraded to an oceanfront room, which we appreciated, but it doesn’t erase the larger issues. This resort is not 5-star quality—it feels more like a 3-star at best. Here’s why: • Food & Dining: The restaurant options are limited and extremely repetitive. If you don’t eat during the set meal times, you’ll likely go hungry. The 24-hour sports bar serves stale food (the patties even made me sick one night). There are no snacks in the rooms, just alcohol, which doesn’t make sense for a “premium” experience. • Facilities: The resort overall feels outdated. In Building 5, only one of two elevators was working. The pools are not cleaned regularly and aren’t kept cool. At one of the bars near reception, there was a constant sewage odor, which was very unpleasant. • Service: My mini-fridge was rarely replenished. When I asked for a new robe, I was given one without a belt and promised a replacement that never came. These small details add up and show a lack of care. • Atmosphere: The overall vibe is not what you’d expect from a 5-star property. The environment felt low-end, and the “caliber” of the experience was disappointing. • Birthday Recognition: This was especially upsetting. I came here celebrating my birthday. The resort gave a small coffee gift but put it in my partner’s name instead of mine, and there wasn’t even a birthday banner on my door. For the amount paid, this lack of recognition was disheartening. In summary, this resort is not worth the price. If you’re looking for a lower-end, lacklustre vacation, maybe the Riu will work. But if you’re expecting a true 5-star experience with quality food, attentive service, and well-kept facilities, this is not the place.

  Sep 26, 2025
• 

  18-30

  18-30s in Jamaica, this place caters for the younger generation, pools small packed and grim, beach grim not paradise at all. Best thing about it the food is lovely. Staff run ragged but so friendly. I don’t recommend to anyone who wants to wind down and relax

  Sep 24, 2025
• 

  Not recommended 😕

  You can't smoke or vape outside unless its in a designated area. Entertainment very very poor 😢 No night life unless you take the only option that feels like you're in a warehouse. Staff come across very rude as though they are doing you a favour by serving you ( a smile or acknowledgement wouldn't go a miss) even though you tip when you go the bar.

  Sep 23, 2025
• 

  Great experience !

  Best hotel! Best staff and location they really look after you here and make you feel so welcome! We loved rolly polly and suzie for entertainment they were so funny and nice would defo come back again

  Sep 21, 2025