Resort Details
- Various Restaurants
Adelita - Buffets and live cooking stations. Special evenings: themed buffet (three times a week). Optional dining (a la carte, reservations required in advance).
María Bonita - Mexican restaurant
Dante - Italian restaurant.
Grill and steakhouse (in "Cozumel" beach restaurant, on beach).
- Children programs
- Exercise gym
- Free high speed internet connection
- Golf,Offsite†
- Jacuzzi
- Meal Plan Type: All Inclusive
- Nightclub
- Playground
- Pool
- Spa†
- Children programs
- Exercise gym
- Free high speed internet connection
- Golf, Offsite†
- Jacuzzi
- Meal Plan Type: All Inclusive
- Nightclub
- Playground
- Pool
- Spa†
- Tennis court
- Water sports
† Fees may apply
- Basketball court
- Children's program
- Kayaking †
- Scuba diving †
- Table tennis
- Tennis court
- Volleyball
- Water activities
- Windsurfing †
- Golf †This hotel has a special agreement with Riviera Cancun and Hard Rock Golf Club Riviera Maya golf courses to provide preferential conditions and additional value to our guests.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4950 reviews-
Mar 23, 2025Good as always
Been there many times, always perfect. Perfect service friendly people. Nothing is to much. My favoriete hotel in playa del carmen
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Mar 13, 2025
Loved it!
I loved my stay at Riu Lupita. Food was good, drinks were good. The shuttle service was always on time. The location was nice and pools were clean! I liked everything about the resort and I’d definitely stay again!
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Feb 25, 2025Great time at Lupita!
We had a great time at this resort. Everything is as advertised. The food is delicious and the service was exceptional. From reception, to service at the restaurants, to the bartenders and attendants around the pool. We never had to wait long for anything and they continuously refilled our beverages. The mattress was hard and unfortunately we weren’t sent a mattress topper when requested, we dealt with it, but I would say this was the only downside.
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Feb 24, 2025
1e time
Were there for 10 days - room 1430. Nice complexe among vegetation and wild animal searching for food even around the pool. Food : excellent choice & well excutated. Beach area also very enjoyable and actvities well organized. I have 2 suggestion to make ; to ask the bus to drop customers brought back from the White Tequilla Party at the lobby instead of the regular bus stop because they are drunk & loud and disturb those sleeping (like us) and ask the staff (anyone actually) to tell customer to respect the rule not to feed wild animal around the pool. One customer did feed and show off out loud his gesture. Next thing you know one animal was climb on me in the pool chair looking for food but I had none. A quick gesture from me made it go away. it is really minor really. Congratulation to your staff for their kindness & smile. They worked hard to please us and we did appreciated it.
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Feb 21, 2025
Excellent Holiday
Just returned home after spending 11 nights at Riu Lupita and I want to go straight back, After a 10hr flight and another 3 hrs from when we landed ( the airport was horrendous) to getting to the hotel we were greeted with a friendly face and a lovely cool drink , checking in was really quick , The staff were all so friendly and work really hard keeping everywhere so clean ,couldn't fault one thing at all , food and drink were really good ,the entertainment in the day and night were great too , It was my birthday whilst we were there and they decorated the room which was a lovely touch, also it was Valentines day when we were there and again the room was decorated, little touches like that make such a difference. , The management should be proud of their staff they all work so hard, I will definitely be returning to this lovely hotel thank you for a wonderful stay
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy - Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26