Resort Details
- Various Restaurants
Adelita - Buffets and live cooking stations. Special evenings: themed buffet (three times a week). Optional dining (a la carte, reservations required in advance).
María Bonita - Mexican restaurant
Dante - Italian restaurant.
Grill and steakhouse (in "Cozumel" beach restaurant, on beach).
- Children programs
- Exercise gym
- Free high speed internet connection
- Golf,Offsite†
- Jacuzzi
- Meal Plan Type: All Inclusive
- Nightclub
- Playground
- Pool
- Spa†
- Children programs
- Exercise gym
- Free high speed internet connection
- Golf, Offsite†
- Jacuzzi
- Meal Plan Type: All Inclusive
- Nightclub
- Playground
- Pool
- Spa†
- Tennis court
- Water sports
† Fees may apply
- Basketball court
- Children's program
- Kayaking †
- Scuba diving †
- Table tennis
- Tennis court
- Volleyball
- Water activities
- Windsurfing †
- Golf †This hotel has a special agreement with Riviera Cancun and Hard Rock Golf Club Riviera Maya golf courses to provide preferential conditions and additional value to our guests.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4853 reviews
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Dec 19, 2024Holiday 2024
Brilliant holiday brilliant staff and hotel. Rooms were spacious and very clean shower gel , hand wash and towels provided. Towels provided daily for pool and beach. Food was fabulous lots of choice the Italian restaurant was amazing visited four times during our stay would definitely recommend to everyone. The neon and white nights were fantastic. Had the best time in Mexico and would go back again.
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Dec 11, 2024Good Hotel
Have stayed here before so we booked again for 2 weeks in November/December. Cannot fault anything about our stay. Staff are good, nothing is too much trouble for them. Buffet style food, with the option to eat at an Italian, or Mexican restaurant, the restaurant on the beach which is the steakhouse is another option, but you have to book to eat there on the day, and you have to book it at 7.00 am in the morning, no idea why it cannot be booked at reception which is what you used to be able to do. Rooms are fine, if a little dated, clean towels every day, again nothing to complain about. Shuttle bus to the beach and 5th Avenue, all day, with the beachside bar and restaurant for guests., plenty of sun beds available for everybody. This hotel is cheaper than other RIU hotels mainly because it is not on the beach, but do not be put off by that, would happily say here again.
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Dec 02, 2024RIU tourist money grab.
Just booked and tried to pay in Mexican pesos, which I would present at check-in. Would not accept my payment in Mexican pesos as I am a Canadian. Told me that I had to pay in the country that appeared in my passport. Of course, they will then charge me a conversion rate. Even though I insisted that I would prefer to pay in Mexican pesos. Is that even legal. I am not allowed to use Mexican pesos to pay for a hotel in Mexico? Sounds like a scam to get tourists!
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Dec 01, 2024
2nd great experience
For the second year in a row my wife and I have had an amazing experience at Riu Lupita. The staff is very kind and always at your service, and the food is great. Rooms and open areas are clean and luxurious.
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Nov 24, 2024
November 24 - Rainy but warm!
Smallish hotel set back from the beach in lush gardens. Guests were mostly Mexican, Canadian or from South America - as a Brit I felt that we Europeans were very much in the majority but that was absolutely fine for me. It's a bit of a party hotel and I didn't get the best sleep at times due to guests returning to their rooms in the small hours of the morning or noise from the onsite Pacha disco a couple of nights. The staff were friendly, attentive and the room was always clean and comfortable - the air conditioning was excellent. The wildlife was a bonus - I don't think you'd see the birds and coatis if you were in one of the beach hotels. The bus service down to the Lupita beach club was very efficient. It runs every 30 minutes from the hotel and back. We spent most of our time down at the beach which is planted with palm trees which gave the shade - makes a change from endless umbrellas. Food was pretty much typical Riu if you've visited one before. The wine was awful, the guacamole was amazing, the gin and tonics didn't really taste of gin, but a tip seemed to make a difference.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $32.57 Mexican Pesos (approx. $1.89 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy - Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26