All guests are invited to enjoy FREE access to Riu Splash Water World on site.
• 5 water slides
• Height requirement at least 1.20m/3.9ft to be admitted
Important Information: Details provided at check-in.
Guests staying at Riu Latino have full access of the resort facilities at:
• Riu Cancun
• Riu Caribe
• Riu Dunamar
Important Information: All of the above information is subject to change at any time without prior notice. More information will be provided upon check-in. Transportation available but not included. Please be aware that breakfast and dinner must be taken at the booked hotel.
The all-inclusive program includes the following amenities:
• All meals, snacks and local and imported alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
• Premium-branded drinks throughout hotel.
• Snacks and drinks 24 hours a day.
• Regularly refilled minibar and liquor dispenser in the guest rooms.
• In-room safe.
• Free sports, activities and entertainment programmer; kayaking, catamaran (license required), 1 scuba tryout in the pool, snorkel gear.
• Free wellness facilities (gym).
• Free entry to the discotheque (drinks included).
• WiFi throughout the hotel.
• Live music, shows & Riu entertainment
• All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- Various Lounges/Bars• Velvet, Lobby bar• Mariachi, Lounge bar with terrace• Tequila, Poolside bar with swim-up bar• Mezcal, Swim-up bar• Sports Bar, 24 hours• Pepe´s Food, Snack bar grill
- Various Restaurant-Moctezuma: Main restaurant buffet with live cooking stations
-Geisha: Japanese buffet restaurant for dinner
-Milan: Italian a la carte restaurant for dinner
-Kulinarium: Gourmet a la carte restaurant for dinner
-Steakhouse: Steakhouse a la carte restaurant for dinner
- 24-hour front desk
- Accessible facilities
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Housekeeping - daily
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tour/sightseeing desk
- Water sports†
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †- Scuba diving school- Snorkel excursion- Banana boat- Deep sea fishing- Wave runner- Catamaran- Fast cat- Excursion- Parasailing
- Nightclubs-Daily activities for adults, 7 days a week-Nightly entertainment including live music and Riu theme shows.-Disco onsite entrances and drinks are included, open 6 days a week.
- Non-Motorized Water Sports- Sailing- Kayaking- Introductory scuba lessons in pool- Body boarding
- Pool- There are 5 pools on-site.- On-site beachfront Splash Water World aquatic park
- Sauna
- Spa †
- Golf †-Golf courses located within 5 miles of the hotel.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1991 reviews
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Dec 19, 2024Could have been a 5 but the food ONG was awful
Hotel is beautiful The grounds were fantastic Room was beautiful Very, very clean hotel Service was great especially if you tip but not enough servers Food Practically the same food every day in the buffet Quality not good - overcooked pasta and no pasta to order Overcooked meat Salad bar was horrible - too much mayonnaise on salads Canned asparagus - yuck Tasteless tomatoes unless you get the tomatoes that are intended for the burgers Horrible hamburgers Pepe’s needs an overhaul Meat is cut too thin so a veal schnitzel is actually more breading than anything else Not enough chefs manning the different stations so they were always behind on making more food available Fried food was too oily Don’t try the Japanese restaurant; it is a buffet and the food is inedible (we actually walked out and had to go to the regular buffet for our dinner) It tells you something when you lose weight while on vacation. It is possible to cook tasty food while on a budget. RIU just needs to figure out how to do that
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Dec 19, 2024Hut or miss
Although this is Riu Latino the customer service was hit or miss with noticeable preference to serve the non-Latinos. Not all super friendly or with great attitudes. Breakfast was not great. Drinks were just okay. I can't say I would recommend this chain.
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Dec 18, 2024Almost a 5 star experience
The airport transport needs better organization. Other than that, I found the entire visit to be very pleasant. The staff show their love of jobs. They are extremely professional. Never found a time when I couldn’t find someone good to eat. Loved the chicken bbq at the pool. This resort could be a full 5 star experience should it adopt a few policies and practices. I would recommend anyone who wants a good vacation in the cancun area to visit this Rui.
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Dec 18, 2024Go!!!!! Do not hesitate to!
I was so excited to write this review I had to before even leaving the resort! Traveled with 2 adult daughters in their early 20’s and my husband. We have been to Mexico no less than 30 times. Needless to say we have seen it all. 1- you will not find a cleaner resort. 2-you will not find friendlier or accommodating staff! 3-Excellent food. Best poolside food ever! BBQ Chicken, tacos, burgers fries, nachos , salad, fruit…. 4- Did not feel policed! Could carry foot anywhere. Did not need to check in at the buffet. No dress code or check in at pool restaurant. 5-Poolside drink cart service 6- Beach drink service 7- Blue absolutely pristine ocean and beach. 8-So many pool and beach chairs you were not compelled to get up early to save a seat! 9-Lastly, my daughters, who have been to Mexico since they were babies said this was the best resort they had ever been to for all the reasons listed above! Now That’s a stamp of approval! Do not hesitate booking. Enjoy!
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Dec 16, 2024
Great food and facilities!
Chairs were always available at the pools and the beach. Great service at restaurants and buffet. Nice beach and water and beverages served on the beach as well as at the pools.
- AdvisoryAll Student/Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. Guest disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not allowed. If a Student/Spring Breaker Group is accepted a. Minimum Age requirement: 21 years of age or older. b. Hotel may request proof of age in the form of passport or official ID
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $32.57 Mexican Pesos (approx. $2.5 USD) per person per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Latino hotel.
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26