What We Love
- The resort is approximately 30 minutes away from the airport.
- You're located in the heart of Cancun, only minutes away from outstanding restaurants, entertainment and more!
- The city buses only cost $1.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The always fascinating Mayan ruins are near in Tulum or Chicen Itza.
- The Garrafon Nature Reserve at Isla Mujeres has flora & fauna to fawn over.
Resort Details
- AlbatrosBuffet and A la carte style dining, serving breakfast, lunch and dinner.
- Asian restaurant
Buffet
- Mexican restaurant
a la carte, buffet starters, dessert
- Steakhouse
a la carte
- 24-hour front desk
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
- Business Services†
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteMini Club children's playground
different activities such as drawing, watching movies, making theater plays, games, etc. - Direct access to a beach
- Fitness center on-site
- Hot tubThe resort has 1 outdoor hot tub.
- Motorized Water Sports †Jet skiParasailing
Waterskiing
Diving
Deep sea fishing - Non-Motorized Water SportsWindsurfing
Sailing
Kayaks
Snorkel gear
Body board
One introductory scuba lesson in the pool
Paddle boat - PoolThere are 2 pools on-site.
- Sauna
- Spa †
- Steam bath
- Tennis courtThere are 2 tennis courts on-site.
- Dancing †Offsite Attraction Disco at Riu Cancun entrances and drinks are included, open 6 days a week.
- Golf †Golf course located within 5 miles of the hotel.
- On-site EntertainmentEntertainment program for children ages 4 to 12 , 7 days a week.
Nightly entertainment including live music and Riu theme shows.
Daily adult activities 7 days a week.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
625 reviews
-
Dec 20, 2024Perfect spot, food could be better.
The location of the hotel is perfect, beautiful beach and views, nice pools and bars, food is good but I think it could be better, in the restaurants meat is a bit hard to eat, my parents had a difficult time with the steak at the steak house and kulinarium. For me it wasn't bad but it could be better.
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Dec 20, 2024
Stunning views, wonderful people
Good times had in the most beautiful location. Accommodation is clean, fresh and modern with the most stunning views. Staff friendly and helpful, and I have to make a special mention to Tony and the whole entertainment team who worked so incredibly hard and who made us smile everyday. Foam parties amazing, day trips beautiful, local bus is easy to use and lots of designer shops near by. Local shops very expensive. Food and drinks great at the hotel and met some amazing people during our stay. Looking forward to returning.
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Dec 18, 2024Great
The resort is beautiful very accommodating everything is great only thing I wish was that the restaurants and parties were open later, regardless I’m very happy I came to RIU and will be choosing RIU again soon thank you
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Dec 18, 2024Worst place ever.
0 is my rating. They are racist at this resort from the moment I checked in. If your signature doesn’t match your passport then you aren’t allowed to check in. I signed 4 times and all the person checking me in could do Was laugh in my face because my signature didn’t match. He refused to give me my room. I asked someone of another race were they treated in this manner and they said no. I asked to speak with a manager he didn’t even address the staff member. He stated that he knew his staff and he wasn’t laughing in my face. They follow you around after you spend your money to be here. They make you feel unwelcome and don’t appreciate you taking the take out to visit here. They mainly forget if we don’t come here. You have no job.
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Dec 17, 2024
Awesome Resort
Great place for all. Lots to do for the littles and fun for the grown ups! We enjoyed the reasturants and pools. Kids enjoyed the kiddie pool and kids club
- AdvisoryAll Student/Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. Guest disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not allowed. If a Student/Spring Breaker Group is accepted a. Minimum Age requirement: 21 years of age or older. b. Hotel may request proof of age in the form of passport or official ID
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $76.00 MXN (approx. $5 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Cancun & Riu Caribe.
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26