Riu Caribe - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

996 reviews

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  Amazing

  What an amazing hotel spotless clean always cleaning, food was fabulous had 2 very picky diners and never complained once, buffet, poolside snack bar, asian and 2 other restaurants all fab catered for everyone and anyone..special thanks to Israel with his drinks trolley, lupita poolside bar and a big thank you to vcente and Alberto in the sportsbar amazing guys...cleaning lady always had an animal shape made from towels for the child nice touch... Alan from Ireland 🇮🇪

  Sep 04, 2025
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  An Amazing Holiday

  I have just returned from a 10 night stay at the hotel as a couple and I could not fault the hotel at all. We had a 9th floor room (993) which was accessed by the lift and then a flight of stairs. Our suitcases were taken up to our room for us. The room was big & had all the amenities you would need. This includes an iron, ironing board, safe, wardrobe with hangers, electrical outlets including USB ports. There were optics in the room including tequila, rum, vodka & gin. The mini bar had beer, water and soda and was restocked every other day. We had an issue with the sink in our room not draining and reported this via the app and it was resolved in less than an hour. Rooms are cleaned to a very high standard every day and I particularly enjoyed the towel animals left on the bed. We never had an issue with the food at the hotel. The buffet restaurant had a wide range of selection for breakfast, lunch and dinner. I guess some of this could be repetitive however, thats pretty standard for an all inclusive resort. There are 4 a la carte restaurants to choose from & you don't have to make a booking meaning you can go as many times as you like. This gives you variety from the buffet restaurant. We went to the steakhouse, Mexican restaurant and the Asian restaurant. Out of the 3, the Asian was out favourite & we went back twice. The snack bars at the pool offer food throughout the day. You can get tacos, paella, burgers, hot dogs, fries, salad. Food is also available from the sports bar 24/7 (hot dogs, burgers, sandwiches, nachos) but we didn't eat here. The bars can get quite busy but the staff are great at serving people quicky. The air con in the sports bar is a life saver and they have a variety of sports on the many tvs in there. All bars offer a wide variety of branded alcohol & a wide range of cocktails. All bar menus can be accessed via the Riu app. Israel, the bartender with the drinks cart around the pool was amazing. Always serving everyone with a smile on his face. The entertainment team were also brilliant - very friendly and enthusiastic. Many activities around the pool throughout the day which were entertaining to watch, even if you didn't want to join in. The hotel is described in many reviews as a party hotel. The hotel hosted 4x Riu parties a week whilst we were there, 2 in the afternoon and 2 at night. If this is your kind of thing, the parties are amazing. However, if they aren't your thing, they shouldn't bother you. The parties are in a separate part of the hotel & the noise shouldn't be audible in the rooms (granted our room was very high up). The hotel was exceptionally clean and the staff worked constantly to ensure it stayed that way. All of the staff we encountered were very friendly, helpful and couldn't do enough for us. We got the bus from outside of the hotel a few times to go to the Cancun strip. The bus stop is over the road and the buses are every few minutes. They cost $1 or 12 pesos per person for each journey. The drivers are really helpful and will tell you where to get off if you ask them. Overall, we had an amazing time at Riu Caribe and would not hesitate in returning.

  Sep 01, 2025
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  Good & Bad

  The hotel was great and we enjoyed our stay. The problem we had was my wife had an accident in the morning and banged her head whilst on her own, she was found by staff and put into bed without informing or trying to inform myself. she was found 4 hours later by myself in bed with a black eye and a plaster on a cut to her eye. this isn't right and the manager said this was there procedure. Joke!

  Aug 26, 2025
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  Beautiful, Clean, Amazing, Friendly 10/10

  Absolutely amazing, beautiful and clean, food brilliant. Staff are amazing- speak good English which helps. Housekeeping team we saw everyday were fantastic, spotted the different colour cloths for cleaning which I love, some hotels don’t do that. Check-in was so fast and easy. We transferred from crown paradise as we were so unhappy - family off 14 people. We normally stay at Riu palace but no space until Friday so we came here until we can go there. Nathan was so helpful, Never been here before 10/10 for everything, the staff go that extra mile for you. Can’t say a bad word about the place and I can always find something. The white party was fab our son went over with my younger sisters and had a ball. The amount of activities they do is brilliant. Above and beyond!! 100%!! Will definitely come again, think my mum is already looking on coming back in January. Thank you to all the staff

  Aug 21, 2025
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  Excellent. Can not fault a thing

  Could not give a better review. Came with the faminy(14 of us). The stay was welcoming from the start. 98% of the staff speak good English. Rooms very clean, food is good enough for a king. And always sumthin for the children to eat. We were spoiled for choice. Good entertainment for the children, something is always going on for them. Were all were very impressed and are already looking on coming back next summer. Would highly recommend for British. Felt so welcome and it’s hard to find it in Mexico being English. Definitely deserves the 5stars it has.

  Aug 21, 2025