What We Love
- No reservations needed at any of the restaurants.
- You can rent a bicycle and explore that nearby shopping center (or go all the way downtown).
- No golf carts needed here to get around - you can stumble from the pool to the beach to the restaurants & bars easily.
Things to Know
- It's about 13 miles from the airport and the popular Cancun resort area.
- Don't miss Isle Mujeres’ stunning beaches, fresh seafood, and loads of fabulous culture. In town, you can find great museums!
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
The all-inclusive program includes the following amenities:
• All meals, snacks and local and imported alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
• Snacks and drinks 24 hours a day.
• Regularly refilled minibar and liquor dispenser in the guest rooms.
• Free wellness facilities (gym).
• In-room save.
• Free entry to the discotheque (drinks included).
• Free sports, activities and entertainment programme; beach volleyball, catamaran (license required), kayaking, bodyboarding, snorkel gear, 1 scuba tryout in the pool pedaloes (pedal boat).
• Live music, shows & RIU entertainment
• Children's entertainment (4-12 yrs)
• WiFi throughout the hotel.
• All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- KawachiAsian restaurant
- KulinariumGourmet restaurant
- La ToscanaItalian restaurant (buffet starters and desserts)
- Steakhouse
- 24-hour front desk
- Accessible facilities
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
- Free wedding packages are available.
For more information on the required documentation, please see our frequently asked questions at www.weddingsbyriu.com. To reserve your Wedding Package, please visit www.weddingsbyriu.com and submit your request. If you have further questions or require additional information, please contact us via email weddings@riu.com or visit www.weddingsbyriu.com or contact the hotel directly.
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- Hot tubThe resort has 1 indoor hot tub and 3 outdoor hot tubs.
- Motorized Water Sports †Jet ski
Parasailing
WaterskiingDving
Deep sea fishing - Non-Motorized Water SportsWindsurfing
Sailing
Kayaks
Snorkel gear
Body board
One introductory scuba lesson in the pool
Paddle boat - PoolThere are 4 pools on-site.
- Sauna
- Spa †
- Golf †Golf course located within a mile of the hotel.
- Tennis court †Located at Riu Caribe Hotel
- On-site EntertainmentDaily activities for adults 6 days a week
Nightly entertainment including live music and Riu theme shows
Disco (entrance and drinks included) open 6 days a week
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13987 reviews
-
Mar 26, 2025Great choice
This hotel was so fun for my friend and I. We are early 20's. Location amazing and close to town and clubs. Extremely clean hotel, extremely hard working staff. Bar tenders remembered us and our drink order. House keepers were absolutely amazing and adorable, fresh towels and clean room daily, fridge restocked etc. no complaints about the room whatsoever, so comfy to sleep, AC and ceiling fan. Buffet actually was so good, preferred it over the restaurants. There is something for everyone. Honestly 10/10 if you are younger and looking to party, this is the place. Only complaint was our key cards were a bit finicky, only one would be working at a time and then would stop working all together, we got probably 10 new cards over our 7 day stay, which wasn't a big deal honestly it was quick enough at the front desk. Also the beach isn't the largest but still amazing nonetheless, lounge chairs down at the beach to relax for a more quiet vibe, up by the pool there's a lot of action and noise so we found there was a good balance down at the beach. Ocean was amazing to swim in. Ugh I miss it already. This was my first trip to Mexico ever, and I'm so glad I stayed here, I had an amazing time.
-
Mar 26, 2025
SO FUN
Walked in and we got a glass of champagne which was so fun and good. We can a little earlier than when our room was ready however they had a place for our bags so we could put on our swimsuits and go out and enjoy the day. The service was generally quick minus one time where we asked for another water bottle and it took over 24 hours to get it. The room and bathroom were fine. I expected the food to not be good but honestly it was pretty good! and they had a bunch of options. The drinks were also very yummy.
-
Mar 26, 2025Avoid at all costs!!
This was a horrible experience and my wife, and I will never return. Upon arrival, we were told that our reservation was cancelled in December. Our package included flight and transfers, all of which were provided. Since it was a Saturday, the office in the Dominican Republic was closed so nothing could be done until Monday. We were given a room until "this issue can be resolved." We were told that on Monday a call would be made to our room to advise us of the outcome. No one called!! We had to go to the front desk and ask for the manager for the update. Fortunately, the issue was resolved. We were given tickets to have lunch since we hadn't eaten since before departing for the airport and there was no meal included on the plane. We were arrived at the designated location and were told that lunch was done. So, nothing to eat until dinnertime!! Our room was very nice and well maintained. The food was never hot, but lukewarm at best and bland. The entertainment was geared toward the children at the hotel. There was no other entertainment available. The nights were BORING!! There was rain two days in a row and there was nothing do to except take a tour. We took one to Chicken Itza, which is well worth a visit. The second day was spent in our room looking out of the window. As a travel agent and a former guest, I cannot and will not recommend this hotel.
-
Mar 26, 2025Excellent Staff
We had a relaxing 2 week break at this hotel with a few excellent trips booked through the hotel thrown in. We could not fault the staff who were excellent in ALL departments. There was always a member of staff cleaning wherever we went. Always a smile and a friendly hello. The food was also really good with excellent choices, fresh and replenished regularly. You could choose the liveliness of around the pool or the quietness of the 2 beach areas or the quiet pool which was good. The entertainment team had some great games for those that wanted to to participate in. The only comment would be the behaviour of some of the guests who after a few too many drinks by late afternoon and into the evening/night were a bit of a let down. The staff managed them and the resulting mess and noise pretty well but I did feel sorry for housekeeping and security at times
-
Mar 24, 2025
Great Stay!
Enjoy the RIU brand overall. I tried to pay for decorations and I was late so they could not get the service, and they still had my room decorated with balloons and rose petals when I arrived. I appreciate them still making my birthday amazing. The only issue I have is that they don’t have the best music at the pool and it’s not consistent. I felt it lacked the vibe for an adult only resort at the pool. That is my only downfall. They definitely need a DJ from noon to atleast 5 or some sort of entertainment. Especially since it’s spring break season. People want to hear music while laying poolside . But overall had a great time and I would definitely refer this resort.
- AdvisoryAll Student/Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. Guest disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not allowed. If a Student/Spring Breaker Group is accepted a. Minimum Age requirement: 21 years of age or older. b. Hotel may request proof of age in the form of passport or official ID
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $79.20 per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Cancun & Riu Caribe
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
General Information - Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26