Riu Bambu - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4494 reviews

• 

  NEVER EVER!!! Horrible, disappointing and frustrating.

  DO NOT COME TO THIS HOTEL EVER!!!! Disappointing and unpleasant for quite a bit of $$. Will never recommend this place to anyone. This is nowhere near a 5☆ resort. We are very frequent traveller's and have been around the world. Rooms: old, dated, broken furniture, cracked sinks, poorly functioning showers (no hot water), non-functional outlets. Phones don't work, so every time you need something, take a hike to the front desk, where you will be told off. Literally. No umbrellas either (I'm sorry, but even Cuban hotels have them). No warm blankets. We had to make quite an escalation to get them. Pools: dirty with balls of hair floating in the water and on the edge of the pool. Garbage not being cleaned up around the pools Towels: with the amount of pools and the area of the resourt, the towel stations are only located centrally. So you need to walk quite a bit to change them. Restaurant: A la carte are first come first serve. No reservations. So there are line ups for hours!!! The food is barely warm and somewhat edible. Not a 5☆ standard at all. Very poor drinks selections. Service: NONE!!! This word just describes it. Restaurants, pool, beach - no service. You are lucky to be seated. That's about it. Reception: this is a separate category. This is the highlight of the worst experience. Particularly Gicci and Yerome, who told us they couldn't care less that our children were freezing and couldn't sleep without blankets in a freezing cold room, because AC is also broken and just cooled the room like a fridge while being set to 23 C. We were told OFF!!! Very disappointing, frustrating and disgusting experience.

  Dec 19, 2024
• 

  Just okay

  I don't ever leave a review, never feel the need. I'm not at home cooking, cleaning or shoveling snow so I'll gladly take a beach anywhere. However, there is a need to discuss a few things for this being stated as a five-star resort. It was mediocre at best. Had a room mix up and that took two days to sort out. There is zero beach or poolside service, nobody taking drink orders, this is on you - something I would expect at a five star. Also, the vendors on the beach are constant, it never ends. My room fridge stopped getting stocked by day three and by day four I was hunting down water also as that stopped coming. The beds have no blankets, one thin sheet. We had to turn the air and fans off at night in order to sleep without being overly chilled, a blanket would have been ideal. The gym is awful, this is a big deal for me and it had two pieces of equipment and a few cardio machines. ZERO nighttime entertainment so if you're looking for something to do at night, it's definitely not here. There looked to be promises of a nighttime show, like a trapeze was set up on stage but nothing ever came of it. We had one show through the whole week so nighttime was rather boring, especially if you have kiddos. Overall wasn't a great resort but we made the best of it, kids had fun and we tried to ignore the things that very obviously stood out. I've been to five stars several times in Punta Cana and this just didn't quite hit the mark.

  Dec 19, 2024
• 

  For the price Okay

  All I can say that for the price it's okay. Who expects an exclusive Resort wont get it for the price. Sometimes I wonder what people expect if they dont want to spend money.... The sunbeds should be changed, they are out of date. My room was really okay and clean. Mini Bar should be filled up daily. It's all inclusive. Staff is really nice.

  Dec 18, 2024
• 

  Loved the RIU but….

  The RIU was amazing, the property was well kept pools were great and open 24rs, food was average. the rooms were its downfall, the tv wasn’t working well and drawers were off the track, very hard to open and close. the plugs/outlets didn’t work the bathroom had a sewage smell

  Dec 17, 2024
• 

  Just okay

  It’s big and loud. Not ideal for families. Our room was in disrepair. Broken tiles, shower faucet leaked badly, sliding door would not lock properly. We arrived to a bed made up with dirty sheets and what looked like feces on the sheet. I assume they just made the bed from the last guests and did not change them to clean ones for us. Food was good but lacking variety. Most restaurants had the same food and the themed restaurants were not as authentic as expected. Excellent activities and always welcoming sports/activities staff. Their tennis and basketball courts were in disrepair and need work badly. This may be a 5* in the Dominican but it would be a 3* anywhere else. The plus was the bartenders were amazing as was the restaurant staff.

  Dec 17, 2024