Resort Details
- 24-hour front desk
- Bell staff/porter
- Complimentary breakfast
- Complimentary newspaper in lobby
- Concierge desk
- Conference facilities
- Contactless check-in and check-out are available
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- 24-hour front desk
- Bell staff/porter
- Complimentary breakfast
- Complimentary newspaper in lobby
- Concierge desk
- Conference facilities
- Contactless check-in and check-out are available
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Free high speed internet connection
- Free parking
- Gift/News stand
- Luggage service
- Onsite laundry
- Property is officially certified under a brand or regulatory agency's sanitization guidelines
- Safe deposit box
- Smoke-free property
- Tour/sightseeing desk
- 2167
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2914 reviews
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Feb 18, 2025Room renovations are in progress - take shampoo as they are out!
Returning guests, fourth time February 2025. It was great to see that the long overdue renovations to the dated rooms are finally underway. The executive beachfront block is currently being worked on. Apparently, next up will be the oceanfront two storey blocks, followed by the garden view rooms. The rooms are being completely gutted and revamped with new furniture etc so the timeline for completion is anticipated a year away according to a manager I spoke with. Per housekeeping, the new bathrooms will have the large dispensers for shampoo etc. In preparation for the transition away from the travel size toiletry bottles currently used, they are using up existing stock. Note that they are completely out of shampoo, so ensure you bring your own or buy some from the supermarket behind the hotel. The new staff laundry facility that was being built last year behind the executive block is now completed. We noticed other small changes but nothing of significance to mention here. The smaller rectangular size pool is unchanged and is in desperate need of being renovated. It certainly does not look inviting and is typically just used by swimmers wanting to get some laps in. As per previous stays the only food we consumed at the hotel was breakfast which has an average selection and quality. The hotel has moved the location of the breakfast buffet to a larger space a bit further back which is better for flow, but a bit bare with no pictures etc. There really is no need to eat at the hotel as there are a variety of restaurant options along the beach serving great food and suiting different budgets. In our opinion the restaurant with the most consistent great food and value continues to be Umbrellas. The hotel check-in process remains frustratingly slow and although there are lots of staff milling about in reception, only a couple were working the desk. Be prepared to wait especially if there are others in line ahead of you. It’s a shame that there has been little change in this area over the years as ultimately interactions with reception staff provide a guests first and last impression. Once renovations are completed and the hotel rebrands to Radisson Blu I hope they invest some time to update the room descriptions on their website. Current descriptions create a lot of confusion with the ocean view/front rooms and the difference of such between those located in the executive block (south end of property) and those in the three 2 storey blocks. Rooms are described as ocean view but in reality they are actually all ocean front. Rooms in the executive block (4 storey) are larger and when they mention ‘upper’ floor it is my understanding this means levels 3 and 4. All in all this is a great hotel as you can’t beat its prime central location on Grand Anse beach which is why we choose to stay here. If you are in one of the ocean view/front rooms you have an unobstructed view and are literally steps away from the beach. The gardens are beautiful and continue to be well maintained. I’m pretty sure that once the renovations are completed it will be the envy of its competitors!
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Feb 18, 2025Towels, service and a rude waitress
We are currently staying here. Firstly the staff are absolutely wonderful bar one. Her name is Nakita shouted at us when we asked whether no for the second time in 40 minutes where our drinks were. It was valentines night so really ruined it for us. The service is incredibly slow - if you can deal with this then eating lunch here is sometimes ok. Our biggest grief is that every single day (6 days) we have had to wait sometimes more than 2hours to get a pool towel. We asked at 9am and still haven’t got a towel and it’s11.34am. This has ruined our holiday as we just sit on our clothes going up and asking every 20 minutes. The pool and beach are lovely but we will not stay here again.
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Feb 18, 2025Not a proper Radisson
Hotel has beautiful well kept gardens. Great beachfront location. Staff friendly. Restaurant service slow but not expensive. Rooms are very tired. Needs a major refurbishment. Probably why Radisson have dropped it and now owned by Choices Holidays.
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Feb 15, 2025
Lovely beachside resort
A lovely hotel in an ideal setting on Grande Anse beach with extensive gardens and pleasant pool areas. The staff were all excellent and very helpful. Dylan and Akim were excellent resort ambassadors and made good recommendations for excursions and arranged efficiently. The breakfast at the hotel is wonderful with good local choices each morning. Overall a very good experience.
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Feb 14, 2025Outstanding Service
I had the pleasure of being assisted by O'Niel, and I cannot speak highly enough about his outstanding service. From the moment we arrived, he went above and beyond to ensure that every aspect of our stay was smooth and enjoyable .O'Niel’s warm and welcoming attitude made a lasting impression. He was always attentive, professional, and eager to help, whether it was providing great recommendations, assisting with special requests, or simply checking in to make sure we were comfortable. His genuine kindness and dedication to guest satisfaction truly set him apart.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 21
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationThis property accepts credit cards and debit cards; cash is not acceptedThis property reserves the right to pre-authorize the guest's credit card prior to arrival.Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guardsThis property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
Special Checkin Instructions: Front desk staff will greet guests on arrival.
Know before you go: Pool access available from 10:00 AM to 10 PM.Reservations are required for golf tee times. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. Contactless check-in and contactless check-out are available.
Renovations: The property will be renovating from December 11 2024 to January 8 2025 (completion date subject to change). The following areas are affected: One of the dining venues During renovations, the hotel will make every effort to minimize noise and disturbance.
Mandatory Fees: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Breakage deposit: USD 500 per stay (for stays between 06 August - 13 August) We have included all charges provided to us by the property.
Optional Fees: Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.