Presidente Intercontinental Cozumel Resort & Spa - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2566 reviews

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  Great for families with littles, but missed the mark for us...

  Booked a quick weekend getaway with me 22yr old daughter at this property as my both of my usual go-to's on the island were somehow fully booked. The price point per night was significantly higher than Hotel B Unique and Ventanas Al Mar, therefore we were expecting an over the top experience. At most, it was average with some exceptional highlights. Wish I could give 4 stars, but this property just wasn't for us at the $1900/3 nights for only breakfast included. Kevin at check in was great. The process was super easy. The room was spacious, clean, well air-conditioned & great amenities as far as toiletries provided. The towels were soft and the outdoor shower was a nice surprise. Daily housekeeping was great, however the mini bar wasn't regularly replenished with the "included" sodas. The Nespresso machine was also a nice surprise as I didn't see a quick cafe by our rooms to grab a cup of coffee in the morning. I also really appreciated the black out curtains, although we did have an issue on the last morning with them opening. I notified them at checkout. The string to pull them up broke and the curtain came out of the tracks. Overall, the property was well maintained. The property was well laid out and while pool chairs were unfortunately reserved with pool towels pretty early, we were usually able to find a spot. The food was most definitely a miss for us. Our rate included a breakfast and we had the option of buffet or off the menu. Both were just OK. We did not care too much for lunch and dinner selections. We found the food to be overly salty & inconsistent. The service at the pool and at breakfast were outstanding. This property is very family friendly and there were a lot of kids in the pool. It was a little disappointing the "Tranquility pool" was the only adult pool and it was definitely very quiet with no food and beverage service. It was also surrounded by buildings so no amazing view like the family pool. We opted for a cabana at the family pool both Saturday and Sunday. It was 2600 pesos (half day 12-4pm) each day with a 1900 pesos food & beverage credit which was absolutely worth it for us as it gave us some separation from all the kids in the pool. There were also two loungers per cabana so it gave us a guaranteed pool side lounger. While this a great properties with families, we found it a bit chaotic for a relaxing adult vacation. A swim up bar and some sort of entertainment (live music) or a lobby bar would have been wonderful.

  Feb 26, 2025
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  Disappointing for the Price

  Disappointing for the Price – You’re Paying for the Beach, Not the Experience I had high expectations for this resort given its stellar reviews and steep price point, but unfortunately, it fell short in several key areas. While the beach is undeniably beautiful, that’s about the only thing that justifies the cost. Service: Inconsistent at best. The beachside service was painfully slow—we waited far too long just to get a drink or order food, which is frustrating when you’re paying a premium. Basic requests for missing items in our room required multiple calls to the front desk, which shouldn’t be the case at a supposedly high-end resort. Rooms & Pricing: For what we paid, I expected much more. The rooms themselves were fine, but certainly not luxurious, and the fact that we had to repeatedly ask for missing essentials was disappointing. The pricing feels inflated for what you actually receive. Food & Staff Friendliness: Compared to other all-inclusive resorts, the food here was mediocre at best, yet priced like a five-star experience. Even worse, the overall warmth and friendliness that you typically get at all-inclusives in Mexico was lacking. Service felt transactional rather than welcoming, which really impacts the overall atmosphere. I’m honestly shocked by the high ratings. If this is your first time in Mexico (not having experienced an all inclusive option either), you might be impressed, but for those who have experienced other resorts—especially all inclusive options—you’ll likely feel underwhelmed. You’re paying for the view, not the experience. Would I return? Not at this price, and definitely not without all inclusive options.

  Feb 22, 2025
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  A Wonderful time at Presidente with Jose & Atocha

  Jose & Atocha are a credit to the Presidente staff. They are attentive, friendly and make dinning enjoyable. They offered wonderful meal suggestions. As well as providing a bit of history to the Mayan dishes we ordered. I look forward to seeing them again on my next visit.

  Feb 20, 2025
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  El Predidente in Cozumel

  My wife and I returned to Cozumel for the first time since we sold our house there in 2020. We owned a beach house on the north end of the island for 15 years. Cozumel is a wonderful, safe, beautiful place for a vacation. El Predidente is a wonderful hotel, just south of Chankanab Park. It is not all inclusive as we enjoy getting around the island. We had a beautiful oceanfront room on the south of the property. They have a great pool and a really nice each area that is a small inlet from the ocean. Always impeccable service. Great food and a perfect atmosphere. We loved our house but we found we were not going as much do decided to sell. El Predidente is now our preferred spot.

  Feb 18, 2025
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  Smaller resort with great snorkling & food

  The beach and snorkling were great, bring your own gear. We saw all sorts of fish and a stingray. The restaurants and food were also really good. Seafood pasta at the Italian restaurant was my fav. The breakfast buffet was lovely. Large hot tub that was never too hot, and we spent a lot of time in. I was worried it wouldn't be family friendly, but it was fine! We were there on probably the coldest week of the year. It also rained a lot, which wasn't ideal as there was no lobby bar or much of a hang out spot indoors. All the restaurants you had to go outside to get to. Tip: Pool side rooms are very, very far away from everything as they are at the pool off the beach. I would request a room closer to the main area next time. We also had to switch rooms due to our door not shutting and thus having some bug issues, annoying, but we got upgraded due to status to a better room.

  Feb 17, 2025