Resort Details

Dining
OnSite Dining
  • Various Lounges/Bars
    Tlaloc Palapa Bar-
    With live music for your listening and dancing pleasure
  • Various Restaurants
    Mi Pueblito
    In Mi Pueblito restaurant, you will enjoy our exquisite Mexican and international cousine. Enjoy our food on our terrace at the edge of the ocean with a precious view of the bay and a romantic yet friendly atmosphere that allows you to admire the beautiful "puestas del sol" (sunsets) of Puerto Vallarta.

    Kaiser Maximillian Restaurant & Cafe
    Known internationally, the best gourmet restaurant of high quality European cuisine will let you taste the specialties of a breathtaking dinner.

    Consult hotel upon arrival for hours of operation, reservation policies and dress codes of restaurants.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • Babysitting,Offsite†
  • Baggage hold
  • Children programs†
  • Children welcome
  • Concierge desk
  • Elevators
  • Free parking
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting, Offsite†
  • Baggage hold
  • Children programs†
  • Children welcome
  • Concierge desk
  • Elevators
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Outdoor pool
  • Pool
  • Restaurant†
  • Room service†
  • Room service - limited hours†
  • Safe deposit box
  • Spa†
  • Tour/sightseeing desk
  • Valet parking
  • Wakeup service
  • Water sports†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Children's pool
    There is 1 children's pool on site.
  • Children's program, onsite †
  • Direct access to a beach
  • Hot tub
    1 Outdoor Hot Tub
  • Motorized Water Sports †
  • Non-Motorized Water Sports
  • Outdoor pool
  • Pool
    There are 2 pools on site.
  • Spa †
Off-Site Recreation
  • Golf †
    Golf Course located within 5 Miles of Property.
On-Site Attraction
  • On-site Entertainment
    Nightly live entertainment plus 3 days a week of theme nights and traditional folk dances. Entertainment varies with the season.

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 5607 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great service and friendly staff

    Bar tenders were the best! Alexander and Omar always greated us with a smile and had our drinks ready. Was pleasantly surprised by the quality of the buffet food and had no issues with our room. Definitely got our money's worth staying here. I have stayed in many all inclusive and this one was worth the all inclusive fee. Will be back next year!

    Dec 13, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Nice place, good service, great bartenders!

    Place was nice, service was good, bartenders where great! Alexander and Omar took good care and where always looking out with great suggestions and great drinks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Dec 13, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great experience

    Great place and great food. The service was amazing. Stop by the bar and grab a drink from Alexander or Omar, and any info on what to do and where to go in town. They always had a smile on there face and having fun. These two were the cherry on the top of a great trip.

    Dec 13, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great experience

    Alexander and Omar were amazing bartenders, attentive and super friendly. It made our experience very memorable. I asked many times for either of them to make me a drink for the region and they made me great drinks I'd never heard of. Food was also great. We had the all inclusive package and it was a great decision because the food was comparable if not better than everywhere we ate outside of the resort and drinks were always better at our resort. We will be back.

    Dec 13, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Stay at Hotel Los Arcos, 2024

    Great hotel, in the heart of Old Town. This is an older hotel, but has several restaurants, and a great beachfront. The staff is friendly and efficient. It has a nice swimming pool and hot tub with a great view of the sunset. Our maid was Maibel, and she did a great job, cleaning the room.

    Dec 12, 2024
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy 
    Hotel will accept individual student bookings all year.
    Hotel will not accept group bookings, which it considers more than 10 rooms booked.
    There is a $40 per room refundable deposit required at time of check in.
    Guests must sign agreement/list of rules at check in.
    One parent is required for every 20 students.
    At least one person per room must satisfy the minimum age requirement for check in.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

    Minimum check in age is 18 year round.

  • Pet Policy : Pets Not Allowed

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