Location
Puerto Vallarta - BeachProperty Information
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Resort Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy
Hotel will accept individual student bookings all year.
Hotel will not accept group bookings, which it considers more than 10 rooms booked.
There is a $40 per room refundable deposit required at time of check in.
Guests must sign agreement/list of rules at check in.
One parent is required for every 20 students.
At least one person per room must satisfy the minimum age requirement for check in.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Minimum check in age is 18 year round.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5597 reviews
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Nov 20, 2024Awesome visit thanks to Carlos
Although I wasn’t a guest at your wonderful property I did visit often fell in love with your restaurant Mar y Vino always makes my day and of course I have to let the general manager know one person stood out Carlos don’t remember his last name but I think his in the housekeeping department always friendly and willing to help, people like Carlos are hard to find he even speaks perfect English he told me he lived in Florida, I will be back and will definitely look forward to staying with you guys, thank you
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Nov 13, 2024
Paradise experience
Our partial sea view provide perfect starts to perfect days, everyday we were in paradise. The room is bright, clean, comfortable. The staff is friendly and helpful - special thanks to our housekeeping ninja Patricia! She always cleaned the room perfectly, made sure we had a special touch - flower petals, extra blankets, towel animals (my favorite) - she was great!! Highly recommend this hotel for a great vacation!
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Nov 01, 2024
Excellent staff and location
What a great location for the value! Excellent and friendly staff. To mention a few Miguel and Alejandro work so hard to make sure you always have a cold drink on the beach. We love you guys! Pablo was always quick to get our chairs and umbrellas set up for us daily! See you next time!
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Oct 27, 2024Hotel in a good location
Location: This place is in a great location if you want to explore the town and malecon. The hotel lobby is literally situated a step from the sidewalk but it felt safe. It’s right on the beach and about 20-30 minutes from the PV airport. The location means it’s busy (especially on the malecon) and the beach is not private so a lot of vendors who approach you all day. They were all friendly and not too pushy and were selling your typical items. It can be a bit noisy at night from the surrounding bars, street etc depending on where your room is located but nothing terrible. Oxxo is within footsteps of hotel which was great. Hotel: This is a hotel, not a resort so has a more relaxed and quaint feel to it. 5 levels of rooms (4th floor is the top floor). 1 main restaurant included in all-inclusive package where you eat all meals and snacks. There are other places to eat that are affiliated or attached to the hotel but you have to pay. There is one main pool, a small kids pool, small hot tub and small adults pool. All pools, restaurants and beach area are shared with 2 other sister properties so can get very busy especially on weekends. Everything closes down at 10:30. There’s really no where to lounge or hangout at night so plan to leave the hotel if wanting to stay up past 10:30. Pool and beach: Open 10-10 everyday. Main pool is cool and adults pool is warm. There are very few chairs pool side and very little to no shade when sitting. The main pool itself is mostly shaded all day. People save chairs with towels so need to get there early or wait for a chair. You can “order” beach chairs in the morning where you exchange your towels. The hard working men set up your chairs, umbrella and table for you. This was nice as we didn’t have to rush to get a chair. The beach is very hot and with all the vendors isn’t that relaxing. Good service from the bar if you tip well. Food: Average at best. Breakfast was the best meal with 2 cook stations serving eggs to order and French toast or pancakes. Also other cold options and hot options(not many and sometimes more dinner-like). Also fresh pastries daily. Essentially the same offerings everyday. Lunch and dinner was hit or miss and pretty basic. Seemed like the same food every day with the odd variation. A lot of the hot dishes were overly ladened with sauces or butter or oil. 2-3 cook stations (serving tacos, quesadilla, sopas and grilled meat depending on the day). Snack bar serving beach food. If you want guacamole you ask for it at the snack bar. Dinner A la carte was basic but okay. Again lots of oil/butter and too much salt. Rooms: We stayed in a superior room with partial ocean view. We stayed in room 419 (4th floor) which had been updated and had 2 king beds, large bathroom and large wraparound deck with loungers with a nice ocean and pool view. Lots of closet space, fridge and a safe. Air conditioner worked well but was a bit noisy. We were with 3 other couples who were on 3rd and 1st floors whose rooms were very small, old, dark and very dated despite 2/3 couples paying for same type of room as me & my husband. Our maid was lovely, kept the room clean and water in the fridge (tip extra for more water). Staff: Most staff were friendly and helpful throughout the hotel. The bar staff, especially Alejandro and Miguel were great and kept the drinks flowing at the beach and pool. They work really hard and deserved all the tips! There was one night of entertainment which was nice. Bars: There is one main bar and a pool bar. The pool bar closes early and the main bar is open until 10:30pm. Basic drinks (beer and highballs) were good. Blended drinks and margaritas were inconsistent depending on who made them. Overall it was an okay place to stay but not a great place to stay. Can probably get a better value for your money elsewhere depending on the time of the year.
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Oct 26, 2024
Concierge
Our concierge- Yolanda Guerrero, was so helpful and gave us amazing service and detailed information on all that puerto Vallarta has to offer. So helpful and polite. We highly recommend seeing her when visiting. The hotel staff was very polite and helpful. The hotel is right on the beach with an amazing view. The buffet was very good.