Platinum Yucatan Princess All Suites & Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8045 reviews

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  MOLDY AC VENTS AND SEWER SMELL IN ROOMS.

  We just returned from this place. The rooms smell so bad of mold and sewer, it made us sick. Outside they water the grounds with grey water so there's really no getting away from the rotting smell. I was traveling with my 78 year old mother who is deaf. When requesting to move to rooms that didn't smell as bad, they claimed there was nothing. The place is far from full. They decided to put big dehumidifiers in our showers. They made no difference. The shower were then unusable. My moms drained all over the bathroom floor and she slipped on the wet tiles. The concierge was rude and unaccomodating. Absolutely no compassion for a deaf senior. I finally talked to a manager and they moved us rooms. Mine was still moldy coming from the ac vents. My moms was ok so we stuck it out. Many people were asking to move because of the stench in the rooms. The grounds are lovely. Pools are nice. Food is ok. The beach is horrendous and not swimable due to the seaweed they dont clean up. And the rocks.. We paid $5000 for 5 days thinking this was a luxury 5 star hotel. It's not. At all. I've stayed in 3 stars nicer in Cuba. Don't waste your money here.

  Jan 18, 2025
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  Birthday Getaway

  We recently spent two glorious weeks at this resort, I cannot say enough good things about this place. From the moment we arrived there to the moment we left, we were treated so wonderfully…the staff in every department greeted Us by name and with such respect. Our Concierge Irene Reyes, went above and beyond to make our stay unforgettable, we were there for my 60th birthday, and also my husbands birthday. They decorated our room on both occasions, it was so lovely and thoughtful.. The everyday activities around the main pool were so fun to either participate in or just watch and enjoy, the Activities Team are a super fun. We tried all the restaurants except the Asian, (we are from BC…it doesnt get any better, than that)… but quite honestly the Buffet was outstanding, so we ate most of our meals there. The Christmas buffet and the New Years Buffet were amazing. We had a delux swim out , on the quiet side of the Resort ((2000) Block, that connected to our friends room and it was perfect for relaxing away from the main pool. The beds were very comfortable, but we had to ask for softer pillows…seriously the only complaint! We will definitely be going back to this Resort..tip the staff, all of them. They work really hard to make you feel so welcome and taken care of

  Jan 18, 2025
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  Most depressive, boring and unfriendly resort in Riviera Maya

  Most depressive, boring and unfriendly resort in Riviera Maya. First of all – there is a hidden fee not mentioned by Expedia.  We arrived at  3PM after an overnight 12hr flight starving and tired and just wanted to eat and sleep. Trip was paid in full. But we were denied admission until we paid the “sanitary fee”(about $2 per night per room). I asked them if we can do it later after we get some rest, but we were told “NO”. It’s outrageous and not acceptable! Then we tried to get some food – nothing was available. Lunch ends at 3PM and after that time only “snack” food is available. “Snack food” means junk garbage food like hot dogs, french fries, burgers. We don’t eat junk food, I asked for some fruits at least – none was available. So, we had to wait till 6PM. Just to finish about food – never seen any resort with such poor service and food choices. There is one buffet "Yucatan". It serves mostly junk food. Nothing else.Next day we tried this buffet again – still no healthy choices were available.We switched to Riviera and Sunset buffets (sister’s resorts)– and never looked back: more food to choose from, more fruits and vegetables. Service was poor everywhere. We never tried an a-la-carte restaurant, because there was no option to reserve time and table, people were standing in line to get in like in supermarkets. To stand in line for food? We found that very humiliating. We don’t drink alcohol, so can’t comment on bars.  Room – very strange design with open bathroom, so you may feel very uncomfortable if you’re staying with a friend or relative.Spacious,but so boring, so primitive – suitable for a 3 stars hotel. Sinks were clogged,conditioner broken, furniture worn out. Needs renovation.One + it was quiet.  Territory –nothing to see, nothing to do. Never seen such boring landscaping - huge territory, but so uninteresting. If not animals roaming freely here it would be dead boring. Advertised “live violin concert” and such at 8 PM never happened. So, it was dark after 6PM and nothing to do at all. Didn’t have a chance to see any show, because they start at 10 PM when most people are sleeping.  Beach – I would say there is no beach, just a tiny rocky line with a few chairs . Most people go to the sister’s resort beach– slightly better.  So, any other resort would be better. But if you have no other choices – pick Riviera or Sunset princess, not Platinum Yucatan.

  Jan 15, 2025
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  Great Cou[;es Getaway, Great Service!

  Yucatan Princess adults only is a very nice 5 star resort.  Restaurants are very high end and can visit all 4 plus a nice buffet restaurant.  There is also a nice beach bar and fast food hut also.  There are areas that are more quiet sections with swim out first floor options or more party rooms overlooking the main pool bar and activities areas with swim out first floor choices too.  The beach is small and it is rocky when you enter the ocean but if you go south down the beach there is nice areas to go out into the water with sand, in front of the main Princess Hotels, Riviera and Sunset Sections.  Princess also has an excellent Families Section that I looked at with Family pool and playground for young kids.  Sunset and Riviera are good for older kids and families.  So many choices for Restaurants throughout the Princess resorts, Sports Bar and Disco.  I especially liked that there was Shuttles to Playa Del Carmen running back and forth throughout the day for $5 American each way.  Only hotel we have visited in Mexico that quickly responded to any concerns eg. our safe battery went dead and we couldn,t open it.  In 20 minutes security was fixing it.

  Jan 15, 2025
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  PROS and CONS for our 1 week stay

  PROS and CONS for our 1 week stay Visited in September 2024 with my husband. PROS -Adult only hotel but you can eat in the 2 sister hotels located a short walk from this hotel. -With your Platinum Yucatan bracelet, you have full access to the Grand Sunset Princess and Grand Riviera Princess resorts next door. -Peaceful area, lots of wildlife wandering around the hotel complex. -Both the main pools have swim up bars. -Food was great. All 4 restaurants plus the buffet were all very good. -Entertainment team was great. -The rooms were spacious and bed was huge. -The walk-in double shower was great. -The fridge had soft drinks and beer and was replenished daily.. -All staff extremely friendly and helpful, everyone looks like they love working there. -The hotel is gated with security at the gate and a big wall round it - pretty much like every other hotel in the area. -A hotel shuttle is available to take you into Playa del Carmen CONS -The beach/pool towel exchange is cumbersome and inconvenient and needs an overhaul. -The room was alright, but the AC was blowing out some pretty nasty smells. That’s why we always bring Travel Air Filters AC vent cover to clean up the air. It really helped a lot! -They have improved the beach since the last time I was there, its wider now, but the ocean is still rocky on the Platinum end. The PROS outweighed the CONS. Overall, my score reflects the room location and the price I paid. I would go back and get a cheaper room and enjoy the same benefits.

  Jan 13, 2025