Resort Details
- 24-hour front desk
- Conference facilities
- Elevators
- Express check-out
- Free high speed internet connection
- Luggage service
- Onsite laundry
- Safe deposit box
- Tour/sightseeing desk
- 2167
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1154 reviews
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Mar 24, 2025Brilliant with the basics and very kind staff
Pelican Bay Hotel was brilliant with the basics. They offered clean, quiet (on the interior), comfortable and well managed/serviced accommodations. The room (322) was quite simple with little decor but fresh and comfortable. I especially appreciated that everything functioned properly EXCEPT the wi-fi which was not reliable. The morning breakfast service was fantastic but could have been a bit more varied on occasion. Also, construction noise on the north side of the hotel on Bell Channel disrupted peace and quiet all week and made it difficult to relax by the pools or on the balcony. This was really unfortunate and detracted from the overall quality of the stay but was entirely out of the hotel's control. I would recommend guests choose rooms on the east wing if they need more quiet. The restaurants and bars served great food and drinks. The front desk staff were exceptionally warm, kind, responsive, and efficient. The hotel is a bit on the expensive side given the simplicity of the rooms but I would still recommend it for a solid and positive experience.
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Mar 04, 2025Balcony view
We had a great time at Pelican Bay. The staff are excellent! It wasn't that busy but I enjoyed the quiet. We did have some problems with our toilet but they quickly responded and repaired the issue. There are plenty of food options for both breakfast and dinner. We used the ferry to Taino beach every day.
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Feb 06, 2025
Excellent Stay
A lovely, quiet hotel, very well located, close to restaurants and straw market. Would definitely recommend for those looking for a relaxing vacation. Lots of beach walks and time spent by the pool. Friendly customer service with 24 hour front desk. Would suggest requesting an upper floor
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Jan 07, 2025
Wonderful experience, definitely return!
We had the most wonderful experience here! We'd highly recommend for singles, couple or families. First, we had traveled almost 12 hours and were exhausted by arrival. Andrea was there to greet us, answer all of our questions patiently (we were so tired) and she was friendly and welcoming. We visited the front desk a few times during our stay and we also saw Channing, who answered our questions and helped us book and excursion. She was so friendly and offered great assistance. The property was gorgeous and I watched the staff take care of all the plants, trees and flowers each day. I appreciated the investment they put into the property grounds. The room was a good size for us two, clean and had plenty of space. The bed was comfortable and I utilized the desk almost every day. I loved the view from the balcony and spent a few mornings there, enjoying my latte from Zorbas. We loved how Pelican Bay was within a few minutes walk from various restaurants, easy access to beaches and we felt safe walking in the evening. We ate at Sabors a few times, I recommend the chocolate martini and fritters. We also appreciated how the staff greeted us as we walked around the property, we felt acknowledged and respected. I've already told family members that we recommend Pelican Bay and we will definitely return there for another vacation.
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Jan 06, 2025
great place
Stayed for a week with 2 kids and wife. Nice rooms quiet resort very friendly staff, boat to Tarino bay was quick and easy. Gym was very good. breakfast was good but not much variety was the only drawback. Reception staff were all very friendly and helpful esp Amanda. You could walk to beach in under 9 minutes of you did not want to get boat to Tarino beach /resort. Very close to lots of restraunts and lucanyo market.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 21
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedNoise-free guestrooms cannot be guaranteedSafety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guardsPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special Checkin Instructions: Front desk staff will greet guests on arrival at the property.
Know before you go: The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property. Contactless check-out is available.
Mandatory Fees: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Spring Break deposit: USD 1000 per stay for guests under 25 years old staying between 1 March - 30 April We have included all charges provided to us by the property.
Optional Fees: Fee for buffet breakfast: approximately USD 19 per personLate check-out fee: USD 50 (subject to availability)Rollaway bed fee: USD 15.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.