Paradisus Playa Del Carmen - Riviera Maya - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

16705 reviews

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  10-day family vacation

  Overall, we were very pleased with Melia properties in Spain and tried the Paradisus for 9 nights/10 days. First and foremost, I will get a FAQ out of the way: Is the Family Concierge worth the upgrade? In my humble opinion, YES it was worth the upgrade. Our concierge, Eduardo Gamboa, takes care of your dining and experience reservations and is available via WhatsApp. Furthermore, they go out of their way to make the trip memorable for the kids with gifts and in room scavenger hunts, etc. This upgrade comes with a local cenote tour that would typically run $120+ per person and a dinner for the adults at the steakhouse that typically would be al la carte. Finally, the Family Concierge level gives access to a heated family pool with its own swim up bar and the Lunchbox Cafe - an al la carte restaurant that was of the highest quality for breakfast and lunch. So my recommendation is to splurge on the concierge level. Now about the rest of the property and amenities: PROS: The property is HUGE and mostly well maintained. The kids club is very clean with an attentive staff and low ratios. So low, that there is a first come first served queue for evening drop off with only 8 slots in the under 5 years old category. The resort is very family friendly with a lot of shows and activities. For the most part, the food is really good and higher quality than most regional all inclusive resorts (except for Spain where Meliá really impressed us). Highly recommend the taqueria and the Lunchbox (reserved for family concierge) restaurants. The Italian restaurant was great with wood fired pizzas and pasta, but saw some day-to-day inconsistency. The property also hosted a lot of pop up food booths and a big fiesta on the weekly basis (but not on the same day). The local wildlife, consisting of coati, turtles, koi, and cats, was an added bonus in entertaining us. Our concierge was exceptional and most of the staff was very friendly and polite. We got a full suite that was spacious and nicely decorated. The spa facility, located in the adults only “La Perla” side was very nice. The decor, art, and common spaces were well aligned with a 5-star resort rating. CONS: One of the big cons is the resort is set back from the ocean, meaning NONE of the rooms have an ocean view. The restaurant service staff was mixed in their attitudes and kindness and the quality of the food varied from day to day. The coffee is all based on Nespresso pods, which should assure patrons of some consistency; however, oddly this was not the case with some drinks being good but others not. Also, the show schedules sent by the concierge and shown in the app regularly differed from actual locations which was a reoccurring challenge and resulted in us being late or missing some of the shows. This is a gap that should be remedied. Finally, our room suffered intermittent power outages, mainly during the afternoon during peak air conditioning loads and also had a reoccurring scent of sewer gas. Maintenance came to address but did nothing to resolve it - likely a case of core infrastructure deficiency in venting or pee-traps to prevent it from coming in. These were small, but not insignificant things that make us rate it 4 out of 5 stars overall.

  Apr 17, 2025
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  Great family trip!

  We had a wonderful time with our family of 4! Our 6-year-old twins had the time of their lives. We loved the pools, water park, restaurants, kids club, and getting some relaxing time on the adults side while the kids were in thier activities! We reserved a cabana by the pool each day and our serve Graciela was just the best. She was so warm and friendly and always had our favorite drinks waiting for us.. we’ll miss her and this whole place!!

  Apr 17, 2025
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  First family vacation at Paradisus!

  Amazing trip, amazing service! Special shout out to Eduardo Gamboa for taking care of us! He took the time to get to know our likes, dislikes and what we were looking for. He left sweet and personalized gifts for our kids in the room daily. Would definitely recommend Paradisus in Playa del Carmen if you’re looking for a great family vacation resort.

  Apr 16, 2025
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  Amazing experience

  We had an incredible experience! Became a part of the circle family which made our experience 10 fold better. We had Katya as our circle concierge and she was absolutely amazing! Would recommend a 1000%! We were at the adults only section and it was definitely better than we had anticipated.

  Apr 15, 2025
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  Lovely stay!

  My family and I recently took a trip to Paradisus Playa Del Carmen during spring break, dates 3/30-4/6. We loved the hotel grounds, beautiful and well kept. The hotel felt cleanly. Our hotel room was very nice, we had our own swim up pool which we loved. We were able to order coffee service to the room and hang out on the balcony on the pool while the kids were sleeping. The staff at the hotel were wonderful, so willing to help and friendly! The staff at the pool were absolutely excellent and so fun! We upgraded to the Family concierge service where you have your own checkin, access to a private pool, access to a separate lobby with snacks, drinks, coffee etc. we also had our own concierge person who handled our reservations. I wouldn’t say it’s absolutely necessary but was nice to have. Since we were there during spring break the main pool was very busy and loud with kids and families. Pool activities, music and things like that were all at the main pool. If you like that then it’s great but if you’re looking for more chill then I highly suggest upgrading to the Family Concierge where you have access to a more quiet pool and a pool bar with premium booze. We really loved that pool. Our biggest con would be the seaweed on the beach. It was so so bad that it was impossible to be in the water or even hang out on the beach because it smelled. This is all mother nature but something to be aware of during the time period. Overall we loved the hotel and would return.

  Apr 15, 2025